Manager Customer Service

Scott A. Davis

**** ********* ***** • Grove City, OH 43123 • H: 614-***-**** C: 614-***-**** *************@*****.***

Operations – Quality Management

n Secured multiyear contracts through innovative distribution solutions n

n Championed intensive supply chain makeover that resulted in substantial savings n

n Achieved $1M increase in bottom line through application of Lean Manufacturing n

Highly accomplished, goal-oriented senior manager with outstanding record of leading manufacturing operations, quality functions, and supply chain turnaround efforts to increase sales, expand client base, slash expenses, and improve customer satisfaction. Oversee long-range strategy and planning, managing $40M budget and performing analysis for capital improvements in multi-site operations. Adept at finding appropriate solutions for improving operations, quality, distribution, and logistics to enhance outcomes that align with company goals. Promote operational excellence through process improvements, using Lean Manufacturing and Six Sigma solutions, organizational development, and proactive leadership. Including extensive international experience managing both suppliers, and production operations in Mexico and Pacific Rim regions. Broad-based strengths and expertise include:

Turnaround Management

Sales & Operations Planning

P & L Oversight

Six Sigma / 5S / Lean Manufacturing

ISO 9001, TS 1649, ISO 13485 AS9100

Process Mapping / SPC Processes

Project Management

Continuous Quality Improvement

PROFESSIONAL EXPERIENCE

Mondi Akrosil LLC – Lancaster, OH.

Plant Manager

Responsibilities

Direct the overall operations, manufacturing and production activities

Direct new project introduction, engineering, QA, facilities, production planning, cost estimating, purchasing and materials functions.

Provide effective leadership and guidance in a multi-plant environment that encourages “best in class” manufacturing processes, continuous improvement, employee empowerment and lean manufacturing practices.

Develop annual operating plans and associated budgets and manage individual departmental budgets.

Supervising, leading, mentoring, coaching, training, plant staff.

Respond to escalated client inquiries and resolve service issues, as needed

Manage and analyze Profit and Loss statements with staff to maximize profitability and minimize costs.

Project Manager for plant closure

HEILIND ELECTRONICS – MAVERICK DIVISION, Mayfield Village, OH

General Manager

Develop and implement operational strategies, objectives and processes to ensure the achievement of divisional growth, service, manufacturing, quality and profitability goals. Directs the activities of Sales, Quality, Engineering, Materials and Manufacturing develop and implement manufacturing, organizational and operational strategies and processes; drives successful management of monthly production schedule and capacity plan; prepares annual budgets and controls costs.

Responsibilities

Direct the overall operations, manufacturing and production activities for two plants (US and Mexico) with overseas operations experience. 400+ employees

Direct new project introduction, engineering, QA, facilities, production planning, cost estimating, purchasing and materials functions.

Provide effective leadership and guidance in a multi-plant environment that encourages “best in class” manufacturing processes, continuous improvement, employee empowerment and lean manufacturing practices.

Interface with Suppliers and Customers to resolve issues, strengthen relationships and develop new business.

Develop annual operating plans and associated budgets and manage individual departmental budgets.

Scott A. Davis, 2

6384 Windcliff Drive • Grove City, OH 43123 • H: 614-***-**** C: 614-***-**** *************@*****.***

Supervising, leading, mentoring, coaching, training, and developing sales and customer service skills of plant staff.

Initiate the sales process by scheduling appointments with decision-makers and decision-influencers within a prospective client company. Analyze the prospective client’s needs and build custom staffing solutions and make recommendations. Build, customize and deliver sales presentations,

Telemarketing, cold calling, and acquiring referrals.

Ensure that staff are providing excellent customer service to clients

Respond to escalated client inquiries and resolve service issues, as needed

Manage and analyze Profit and Loss statements with staff to maximize profitability and minimize costs.

Developed sales and marketing tools both web based and portable products to represent the company.

Improves sales and operational efficiencies through the continual review of operations and expenses, improvement of processes and establishment of metrics

WHITE ELECTRONIC DESIGNS CORPORATION, Columbus, OH

Plant Manager / Business Manager / Quality Manager

Advanced with company by directing all phases of operations, engineering, quality, logistics, and materials for the domestic division. Turned around declining sales and spiraling expenses to achieve profitable operation that consistently meets customer and regulatory compliance and quality standards. Served as change agent, initiating quality, production, and supply chain improvements. Process expansion into Mexico and China

Through Lean Manufacturing and 5S projects, reduced manufacturing space 50% to 40,000 sq. ft. while supporting $6M increase in sales.

Reduced scrap 12% using Six Sigma techniques. Increased production by 26% as a result of Lean Manufacturing and Six Sigma results.

Sales and Marketing

Telemarketing, cold calling, and acquiring referrals.

Ensure that staff are providing excellent customer service to clients

Ensure all company policies and procedures are implemented and followed in assigned branches

Respond to escalated client inquiries and resolve service issues, as needed

Manage and analyze Profit and Loss statements with staff to maximize profitability and minimize cost

CANON COMPUTER SYSTEMS, Memphis, TN

Medium-Volume Computer Manufacturer

Operations Manager

Recruited to transfer computer manufacturing from Memphis, TN to Costa Mesa, CA for the production of Pentium-class computer systems. Maintained tight inventory control while meeting orders from big-box distribution channels such as Circuit City, Best Buy, and Radio Shack.

Achieved seamless relocation without interruption to delivery obligations.

Consistently accomplished daily manufacturing goals while containing labor expenses.

Directed automation of production processes, resulting in reduced manufacturing costs.

Scott A. Davis, 3

6384 Windcliff Drive • Grove City, OH 43123 • H: 614-***-**** C: 614-***-**** *************@*****.***

CAL COMP, DIVISION OF LOCKHEED MARTIN, Scottsdale, AZ

Computer Peripheral Manufacturer

Quality Assurance Manager

Directed quality program in support of offshore manufacturing operations in Mexico and the Pacific Rim. Used Six Sigma, DOE with statistical problem-solving standards to direct-ship products. Established SPC for manufacturing processes and improved pre-press processes through value mapping and Six Sigma techniques.

Spearheaded and led ISO 9000 implementation.

Reduced warranty and product service issues by 20% through Six Sigma initiatives.

AST RESEARCH, Fountain Valley, CA

High-Volume Computer Manufacturer with 24/7 Continuous Operation

Quality Assurance Manager – Supply Chain

Managed incoming quality with covering a supply base of $4.5B in inbound computer parts and peripherals from 2,300 global suppliers. Using process mapping, process control and controls, reduced inventory variance from $250K monthly to $12K in six months.

MAI BASIC FOUR, Tustin, CA

Mainframe and PC Manufacturer

QA Manager – Supply Chain and Sourcing

Using Six Sigma methodology, initiated plan to move processes to offshore operations in the Pacific Rim, establishing new supplier models.

EDUCATION & TRAINING

UNIVERSITY OF PHOENIX

Master of Business Administration (2006)

Bachelor of Science in Business Administration (2004)

PROFESSIONAL DEVELOPMENT

Operations Management • Motorola Six Sigma • Root Cause Analysis • cGMP • DFMEA • FMEA

Medical and Industrial Risk Assessment • Finance • P & L • Design of Experiments • 5S

RAB Certified Lead Auditor and Assessor ISO 9000, TS 16949, ISO 13485

led Businesses which were ISO 9001

Certificate in Electronic Design and SPC

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