Customer Service Microsoft Office
Resume:
Michelle Dyer
Zion Il.**099
*.*.********@*****.***
Career Overview
Owner of an interior design business for over 6 years with extensive experience working with a diverse client base and delivering exceptional results. Experienced retail manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Skill Highlights
●Scored in top 10% of employees in successful resolution of customer issues
●Critical thinker
●Energetic and organized
●Team building
●Employee training and development
●Employee training and development
●Self-starter with professional manner
●Microsoft Office, Excel, PowerPoint
●Employee training and development
●Filing and data archiving
●Power Point presentations
●Excellent communication skills
●Highly organized with superior attention to detail
Core Accomplishments
Scheduling
●Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Training
●Responsible for training all new employees to ensure continued quality of customer service.
Event Planning
●Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Computer Proficiency
●Created PowerPoint presentations that were successfully used for business development.
Administration
●Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Reporting
● Maintained status reports to provide management with updated information for client projects.
Professional Experience
3J's Design March 2003 to January 2011
Self Employed
Buckeye, Az
Developed new customer relations, through telephone contact and sales activity. Developed and implemented [process or procedure] which resulted in increased company efficiency and productivity. Systematically increased office organization by developing more efficient filing, documenting system, and customer database protocols. Created databases and spreadsheets to improve inventory management and reporting accuracy. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands flow.
Keywords
Inventory, office supplies, reception, client relations, front desk, data entry., patient care, MS Word, MS Excel, MS Outlook, Power point presentations, reports, documentation, medical records, scheduling and payroll.
Education
Walden University
2013
Psychology
Completed thirty upper credits; still attending.
Arizona State University
1995
Sociology
Tempe, AZ
Completed 30 upper level credits
Mesa Community College
1994
Sociology
Associate
Mesa, Az
President of the National Association Advancement of Colored People
PHI Beta Kappa
Leadership of Multicultural success developing leaders for a changing world
Volunteer work as a tutor at under privileged schools
John Muir High
1976
Nursing
Certified Nurse Aid
Pasadena, CA
During high school I volunteered at St Luke Hospital as a candy striper (yellow bird).
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