Customer Service Data Entry

Tia Nichelle Thomas

404-***-**** *******@*****.***

Summary

Over 25 years of experience in customer service/data entry field with strong analytical and problem solving skills. Excellent oral and written communication skills, with the ability to lead and manage multiple priority tasks while working effectively with minimal or no supervision.

Experience

Global Response Nov 2013-2016

Telephone Service Rep; customer service and data entry; catalog ordering; tracking orders;

credit services referral. Verify customer information; Cisco dialer high volume

Ark Temporary Staffing Jan-April 2013

Data Entry

Accurate data entry; high volume 10-key check entry for bank deposits

12000+ kpm

TeamPersona Temporary Staffing

Data Entry May-Oct 2012

Accurate data entry, high volume payment processing center

Verify customer information

Bank of America 2005-2011

Operations Associate/Data Processor

Data process payments via DP 500 machine/ med-high volume daily

Encoding and processing checks for deposit

Lead and trainer for agency staffing

Member of Associate Engagement Team

Horizon Staffing 2003-2005

Data Entry/ Data Processor

Alpha/Numeric entering customer information

12000+ kpm

Verify customer information and produce payments for deposit

Education

Boyd Anderson High School Lauderdale Lakes, FL.

Concorde Career Institute Lauderdale Lakes, FL

Experience

MS Word, MS Office, Windows, Excel and PowerPoint, 10-key alpha- numeric, ten-key numeric, front and back office medical, call center/dialer, inbound & outbound, data processing, scanning, clerical, lead production during peaks and non peaks, training agency staff

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