Information Technology
Resume:
LUIS E. RAMOS
** *** ****** *****, ********, NY *1749 516-***-**** aczgbe@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/luis-e-ramos-45a6b03
Summary
Service oriented with 15+ years of experience in disciplines such as Helpdesk, Server and Network Infrastructure, Data Center Operations, Risk Management, and Project Management.
Providing comprehensive professional services within the following competencies:
• IT Project Management • IT Infrastructure Design • Disaster Recovery
• Budget and Expense Control • Business Continuity Planning • Voice/Data System Integration
• Vendor Management • Incident Management • Change Management
• Sarbanes-Oxley and PCI • ITIL • Quality Assurance
• Helpdesk Operations • Retail/Store Front Setup • Point Of Sale Systems
Professional Experience
Customer Service Specialist (Part-Time)
Best Buy Inc – December 2016 to Present
Answering sales and technical questions for Geek Squad and Best Buy local and business customers.
Principal – IT Consultant
Ramos Technology Solutions Inc – January 2014 to Present
Work closely with clients recommending, implementing, and supporting solutions including Cloud Services.
IT Project Manager
Marcum Technology - Melville, NY - November 2015 to June 2016
Seven month contract assigned to Estee Lauder to collect, evaluate, set classifications and report risk assessment of data center facilities, offices and retail store locations and updating Risk Register databases of 350 global region data center locations including creating reports of each global region.
Director of Information Technology
Terra Holdings Inc. - New York, NY – May 2005 to March 2014
Managed Network Operations - handling all aspects of computer operations such as helpdesk, management of network, servers and telecommunication.
Managed IT Department budgets including Operations and Capital budgets.
Developed policies and standards for use in operations, security of network, personal computers, and make sure all security compliance is maintained and followed.
Managed SOX and PCI compliant strategies and documents for corporate audits.
Vendor Management including the management of all IT Department RFP’s and purchases.
Managed projects to implement :
Verizon 10/100/1GB Fiber MPLS with Cisco VPN networks to office and store fronts of Halstead Properties and Brown Harris Stevens all over NYC and Long Island.
Cisco VPN networks to Palm Beach and Long Island/Hamptons offices and store fronts of Halstead Properties and Brown Harris Stevens.
Cisco/Avaya VOIP phone system installations to all office and store fronts.
Cisco/Aruba Wireless Access Points to all offices including store fronts.
Disaster Recovery site with Dell Blade Servers and SAN solutions
New office/store front build-out of infrastructures working with Building Planners and Architects.
Windows 7 roll out to replace all of Windows XP workstations and laptops.
Director of Information Technology
Forest City Ratner Companies - Brooklyn, NY – February 2001 to May 2005
Managed day-to-day IT Operations with a staff of twenty including Helpdesk, Technicians, Network and Server Managers, Telecommunications and Programmers.
Managed IT Department budgets including Operations and Capital budgets.
Developed policies and standards for use in operations, security of network, personal computers, and make sure all security compliance is maintained and followed.
Managed SOX and PCI compliant strategies and documents for corporate audits.
Vendor Management including the management of all IT Department RFP’s and purchases.
Managed projects to implement :
To Implement two 1 GB fiber ring network at the Metrotech Campus to eleven managed buildings.
HP Servers with Hyper-V and EMC San Storage solutions.
Symantec Backup strategy using tape libraries and offsite storage such as Iron Mountain.
Avaya Phone Systems to managed properties, office buildings and construction sites.
Citrix Servers for remote access of FCRC applications.
New and larger data center and Backup Site/Disaster Recovery.
Datacenter/MDF/IDF for tenants at Metrotech Campus.
Point of Sale Systems for hotels and restaurants managed by FCRC.
Citrix Servers for remote access of FCRC applications.
Windows XP roll our using Ghost Servers.
New building infrastructures during construction working with Building Planners and Architects.
Vice President of Information Technology
ING Clarion Partners Inc. - New York, NY – September 1995 to February 2001
Network Analyst (1995 – 1997), Network Manager (1997 – 2000), Dept. Manager – VP of IT Operations (2000 – 2001)
Managed day-to-day IT Operations with a staff of ten including Helpdesk, Technicians, Network and Server Managers, and Programmers.
Created yearly IT Operation and Capital budgets.
Created, defined and documented IT Policies and Procedures standards.
Managed PCI compliant strategies and documents for corporate audits.
Analyzed current business and IT environment to detect critical deficiencies and recommend solutions for improvement.
Vendor Management including the management of all IT Department RFP’s and purchases.
Managed projects to implement :
Server Infrastructure migrations to Microsoft Servers, Exchange, and SQL.
Symantec Backup strategy using tape libraries and offsite storage.
An installation of Cisco VPN network nationwide.
Citrix Servers for remote access of Clarion applications.
Sr. Systems Manager
Merrill Lynch & Co. INC - New York, NY - January 1988 to September 1995
Sr. Computer Operator – (1988-1991), QA Analyst (1991 -1992)
Senior Systems Manager (1992-1995) - handling all Capital Market trading systems at World Financial Center Operations such as DEC (VAX), Stratus, Prime, Tandem, AS/400 and including Microsoft, OS/2 and Novell Servers.
Education and Training–
St John's University - Jamaica, NY - Business Management Degree.
Microsoft - Windows 2008/2012 Server, 2008/2012 Advanced Server, Exchange Server 2007/2010, SQL 2005/2008/2012 Server, Migration to Exchange 2007/2010.
ITIL Training - 2006
Cisco - Network/Core Router and Switches, PIX and ASA Firewalls.
Citrix/Microsoft Terminal Server.
Network A+, PC A+.
CISSP - Certified Information System Security Professional.
CEH - Certified Ethical Hacker
RHCSA Boot Camp - Red Hat Linux Certified System Administrator
CISSP - Certified Information System Security Professional
CEH - Certified Ethical Hacker
EMC Information Storage And Management
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