Entry-Level IT

Ramesus Stewart-Johnson

*** **** **. 817-***-**** cell

Arlington, TX 76012 aczgbb@r.postjobfree.com 817-***-**** home

Retail Sales Management

Over 20 years of professional experience including retail management, designing and implementing new sales strategies, customer support and education, developing back-end software systems, and managing a group of 70 professionals.

LAN/WAN

Routing/Switching

Team Builder

SQL

Conflict-Resolution

Leadership

Time-Management

Critical-Thinking

Adaptable

Problem-Solving

Results Driven

Coach-able

Microsoft Office

Goal-Oriented

Windows 7/8

Project Management

Network +

EIGRP/OSPF/BGP

Layer 2/Layer 3

TCP/IP

OSI Model

DHCP/DNS

Security +

PROFESSIONAL EXPERIENCE

Regional Sales Director, Agentra 2016-2016

Develop a set sales territory using a pre-determined marketing strategy

Maintain working relationships with safety managers and owners for referral business

Train new agents to run sales calls on pre-set appointments with truck companies

Provide coaching and feedback to new agents

Insurance Executive, Agentra 2016-2016

Solicit owner-operators with our portfolio of benefits designed for the trucking industry

Maintain working relationships with safety managers and owners for referral business

Run sales calls to new truck companies for sales leads

NAM RDC MAC Supervisor/Trainer 2016 – 2016

Oversee a team 20 MAC (MasterCard Assistance Center) agents who provide direct support to MasterCard cardholders across the globe.

Deliver initial and on-going training to agents (classroom/production floor)

Instill MasterCard’s Customer Experience in each agent to then deliver world-class service to each cardholder, every time.

Monitor service level reports hourly to meet/exceed a service level of 90%.

Provide coaching to agents from Quality Assurance observation reports.

Weekly conference calls with MasterCard senior leadership to discuss state-of-business

Technical Sales Supervisor, Dell 2015 – 2016

Managed a team of two technical sales representatives, in turn, we supported 100 Inside Sales Representatives with building enterprise-level end-to-end solutions.

Designing enterprise solutions that meet the required customer needs.

Providing Dell's Enterprise portfolio expertise.

Assisted Inside Sales Representatives with selling a defined set of products and services.

Acting as a technical resource to support the sales organization to meet and/or exceed their objectives.

Staying up-to-date on new product, technology, and services offerings.

Assisting in the on-going technical education and development of the broader team.

Assistant Store Manager, AT&T Mobility 2013 - 2014

Assisted Store Manager in daily operations of a retail store including execution of sales, service and customer experience initiatives.

Scheduled employees, maintained inventories, conducted physical inventories, maintained store appearance and completed day-to-day paperwork.

Used the coaching loop to create consistent behaviors from my team of RSCs, enabling

immediate and long-term success.

Retail Sales Consultant – Lead, AT&T Mobility 2009 - 2012

Acted as Manager-On-Duty and the Tablet Subject-Matter-Expert (SME) for my store.

Coordinated with management to help develop and facilitate continued training of new

Sales representatives.

Created state-of-the-store presentations for senior management.

Exceeded expectations in 2011 & 2012 employee reviews.

EDUCATION

BS Computer Information Systems – In progress

DeVry University, Irving TX

Current GPA: 3.5

Dean's List: Spring 2012, 2013, & 2014

Summer 2013 & 2014

AWARDS/CERTIFICATIONS

Eagle Scout

Network +

Security+

CCNA

ITIL v3

Contact this candidate