Customer Service Representative
Resume:
Resume of: Ikema Ezikpe
** ***** ****** *** *** Cranston RI 02920
*********@*****.***
Skills and Qualifications:
• 5 Year of high volume call center experience
• O ver 6 years of customer service experience
• A bility to empathize with customers and provide quality customer service over the phone
• C omputer proficient; Ability to multi-task and navigate multiple computer screens Experience:
Bank of America Corporate Accounts Payable 12/15- 1/17
.C reated, Modified and Approved Expensed reports for Financial Advisors and Meril Lynch employees.
.Used invoice search tool & e-Ledger to search for corporate card reimbursement payments.
.Did Vendor invoices and helped check account info as well as making sure things were within U.S policy.
.Looked back on prior expense reports to see old reimbursement. Using E-ledger and invoice search tool to look through reumbursement accounts to see where deposits are entered. Taught Financial Advisors how to Allocate so funds could come out of different company call centers, guided associates how to use the correct expense type per policy they were under. Took 50-70 inbound and outbound calls per day. Excelled in Cuservice service as well as filing client service agreements and bank statements.
Applications used: Bank of America Flagscape, Concur(for Hotel, Travel, Ground Travel Associate meals, Client entertainment, etc Ariba, e-Ledger, Sales force, Microsoft Outlook & Invoice search tool.
N.E.S.C.T.C. Security Agency LLC. 2/15-7/15
Vendor/DLMP Management
● Responsible for Logging in security guards and crossing guards using multiple applications including Microsoft Outlook 2013, Contact Plus Pro, Safeguard and Job Tracker.
● Spoke directly to District Loss Prevention Managers, Vendors and other clients creating purchase orders, scheduling guard service and revising purchase orders.
● Efficient in also Microsoft Excel, Sent service requests out to bid for other companies, while constantly reply to client and vendor phone calls and emails at extremely high volume.
● Also was Security guard for several shifts for Marshall’s and Tjmax’s stores, standing post for 12 hours shifts; to observe and report. Also did security guard confirmations and Williams and Williams home auctions as well as McRobert’s Student Tours
* Had Knee Surgery from 9/14-2/15
Alliance Security 12/13-8/14
Customer Service Representative
● Responsible for over the phone customer service regarding home security alarms vending
● Coordinated a high volume of inbound and outbound calls on a daily basis
● Identified customer needs and assisted them through the process of purchasing home alarm systems
● Empathized with upset customers, responsible for diffusing any escalated situations to guarantee customer satisfaction
Kirby Vacuums 2013
Sales and Customer Service Representative
● Completed face to face and door to door customer service/sales to demonstrated products and assist customers with purchasing vacuums
● Identified customer needs and presented them with products, services, and upgrades tailored to their requests
● Ensured customer satisfaction with all service and products Herbalife 2011-2012
Customer Service Rep
● Completed sales and customer service for homeopathic and herbal based products
● Developed customer base and clientele; served as a wellness coach to assist clientele in identifying products that would best meet their health goals and lifestyle
● Ensured all clientele satisfaction with products, renewed programs and subscriptions, and upsold on new/additional products
Cranston Senior Services 2010
Wait Staff
● Assisted with all catering, serving, and greeting of senior citizen residents
● Provided friendly, upbeat service to ensure all residents were satisfied with their meals
● Assisted with fulfilling requests of residents pertaining to their meals Education
Cranston High School East
High School Diploma
CCRI Flanagan Campus Lincoln, Rhode Island
Marketing Certificate
Contact this candidate