Post Job Free

Resume

Sign in

Customer Service Supply Chain

Location:
Dubai, DU, United Arab Emirates
Posted:
March 25, 2017

Contact this candidate

Resume:

Logistics & Supply Chain Professional

Logistics & Supply Chain Manager

July 2015/ till now Abu Dhabi National Carpet Factory (UAE)

Logistics & Supply Chain Assistant Manager

Jan. 2012 -June 2015 Saudi American for Advanced Fabrics (KSA)

Export & Logistics Assistant Manager

Jun. 2008 -Dec 2011 Saudi American for Advanced Fabrics (KSA)

Head of Export Sales & customer Service

Oct, 2005 – May 2008 CMA CGM (Egypt)

Export Sales Executive

Feb. 2003 – Sep. 2005 CMA CGM (Egypt)

Operation assistant manager

Oct, 2001 – Jan 2003 Multipharma Scientific office (Egypt)

EDUCATION & CERTIFICATES

Master Supply Chain Management – Boston University (Graduation Oct, 2016)

Master Logistics - Arab Academy for Science & Technology, (Graduation Aug, 2013)

Computer Science High Diploma at Faculty of Commerce, Alexandria University (Graduation May 2002)

Bachelor of Accountancy - Faculty of Commerce, Alexandria University (Graduation May 2000)

© Certificates

Certificate (TOT) Training of trainer –American University of Science, (2016)

Certified International Supply Chain Manager -Arab Academy for Science & Technology, (2010)

PROFESSIONAL EXPERIENCE

1)Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws.

2)Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies. And diagram models to help facilitate discussions with customers.

3)Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution. (Logistics)

4)Monitoring of all relevant documents (quotation, good movement, excise invoice, shipping documents) in SAP system

5)Review L/Cs to ensure that the conditions could be met and that the company’s interest is well protected.

6)Review of commercial terms & conditions for tender / bids / contracts with coordination of company legal counsel.

7)Develop material costs forecasts or standard cost lists for purchasing. Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.

8) Negotiate prices and terms with suppliers for purchasing, vendors, or freight forwarders (shipping lines) for logistics. To get the best rates and service, continuously searching for shorter transit time and reliable service.

9)Optimization projects by reducing the detention, demurrage, containers rents & other hidden cost

10)Design or implement plant warehousing strategies for production materials or finished products. And analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service

11)Monitor supplier performance to assess ability to meet quality and delivery requirements. And develop procedures to evaluate or select suppliers

12)Understand customer’s needs, service those needs, and maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to supply chain activities

13)Manager logistics operation local, sea shipments, air shipments and movement of project shipments to insure that customers are satisfied and their orders are processed on time and keep them up to date with the status of their orders

14)Support the development of supply chain based training materials and technical manuals

15)Training, supervision, mentoring, and performance evaluations of supply chain staff in order to deliver a high standard of service

ADDITIONAL INFORMATION

Language Proficiency:

Language

Oral Proficiency

Reading / Written Proficiency

Arabic

Excellent

Excellent

English

Excellent

Excellent

SPECIAL COURSES

-Quality customer service in International Marketing & Management Institute (IMI)

-Attended Marketing courses in “AUC” at Arabic Academy for Science & Technology.

-Developing marketing strategies to satisfy customers.

-Management skills.

-Customer Relationship Management – CRM -

-Customer Service skills at Arabic Academy for Science & Technology

-Negotiation Procedure at Arabic Academy for Science & Technology

-Logistics & International Transport

-E- Commerce

-How to deal with others.

-Personal Selling.

-Communication skills.

IT Knowledge:

- MS Windows 95/98/millennium/XP

- MS Office 97/2000/XP

- Visual Basic

- C++

- Internet Browser Software (Netscape Navigator 4.7, MS Internet Explorer 5 & 6)

- Solid knowledge of most common Utilities Programs, and Hardware components configuration

SKILLS

Good Working Knowledge of SAP

Experience in Logistics field.

Experience in International Sales (Export/ Import)

Good communications skills, according to our contact with the different customers & largest companies.

Self-motivated and capable of achieving best performance under pressure.

Teamwork player with strong communication and good Negotiation skills.

Quick adaptation to the company work routine.

Flexible Leadership skills, and easily manageable by superiors.

Good analytical and problem solving skills.

Enthusiast and self-motivated.

VEHICLE INFORMATION

Driver Licenses: UAE, Saudi Arabia and Egypt



Contact this candidate