Technical Support Manager

Harry Alonso Ferraro

**** **** ***** *******, ** 30906

706-***-**** ***********@*****.***

MANAGER / SUPERVISOR

Proactive, seasoned and dedicated professional, with exceptional leadership, organizational and supervisory skills, encompassing key values of teamwork, growth and results-orientation with an eye toward continuous improvement. Experienced managing and motivating teams of up to 300 high-tech employees to achieve company goals and long-term objectives. Proven track record of success supervising the welfare, training and well being of over 60 personnel and 4 section leaders as a Platoon Sergeant, and facilitating physical training of 250 personnel as a Drill Sergeant.

Instrumental as a first sergeant managing a company with 263 personnel and 5 section leaders. Excellent analytical skills and the ability to identify issues, develop solutions, and drive resolution. Consistently noted for superior job performance, initiative and excellent leadership and motivational skills. Excellent planning and organizational skills, including attention to detail and the ability to manage multiple priorities while achieving established deadlines/goals.

Key Strengths & Expertise:

Personnel Supervision

Systems Maintenance

Instruction & Training

Field Management

Organizational Management

Coaching & Mentoring

Technology Enhancements

Technical Support

Problem Analysis/Resolution

Career Overview

MANAGEMENT / SUPERVISION

As a Master Fitness Trainer for the US. Army, Trained over Thousands, and wrote Fitness plans for companies.

Provided expert leadership to installation teams and over 25 Company testing assistant personnel, ensuring compliance with ethical conduct and Employee Manual.

Managed and supervised a team of 250 personnel, 4 Section Supervisors and 14 Technicians as US Army Electronic Maintenance Manager.

Managed over 60 Field Techs and supervised 4 personnel as Computer Automation Maintenance Chief.

Closely monitored and supervised 14 technicians in electronic maintenance repair.

Instructed and trained over 400 students in maintenance, troubleshooting and repair of computer systems.

Supervised over 60 personnel in setup, operation, break down and deployment of the STT.

Managed, supervised, and implemented corrected actions to prisoners in the Jail systems environment.

TECHNICAL SUPPORT / MAINTENANCE

Provided maintenance and operational support to Satcom Systems and performed isolation and testing of system problems with the Technical Support Facility.

Maintained strategic and tactical satellite multichannel systems to include DKET and STT.

Proficiently operated and configured Antenna control unit, HPA/TWT, LNA, LNB, FDMA /TDMA Modems, Up Converters, Down Converters, Spectrum Analyzers, Power Meter, Firebird, Fiber optics, Coax, and Ethernet cable.

Developed, implemented and maintained the first US Military X Band Satellite DKET System.

FIELD SERVICE / TROUBLESHOOTING

Strategically installed, tested and repaired Fiber Optics wiring and Titan 5500/6500 systems at Central Office.

Diagnosed facility wiring problems with firebird test equipment.

Conducted provision and port expansion testing of T1/DS1, T3/DS3 SONET STS< OC3, OC12.

Installed new software releases, system upgrades and loaded TCP/IP.

Executed installation of communication cables for the Integrated Data Network Exchange.

Implemented testing, circuit migrations, fault determination and administered corrective actions.

Maintained, adjusted and performed repairs of computer system components Interpreted circuit diagrams and schematic diagrams to isolate component failure.

Employment History

Columbia County Sheriff Department: Deputy Jailer November 2016- Present

Augusta State Medical Prison: Corrections Officer May 2016-November 2016

Satellite Systems Field Technician Operator: Rockwell Collins 2008-March 2015

IT-Satellite Systems Instructor: Cecom LCMC 2007-2008

Satellite Systems and Mobile Radio Equipment Instructor: General Dynamics 2005-2007

Telecom Field Service Engineer: Tellabs 1998-2004

US ARMY EXPERIENCE

Telecom Field Testing Engineer 1996-1998

Electronic Maintenance Manager 1995-1996

Telecommunication Instructor/Writer 1993-1995

Computer Automation Maintenance Chief 1992-1993

Decentralized Computer Systems Technician 1984-1991

Digital Subscriber Equipment Technician Operator 1981-1984

Combat Arms Team Leader 1978-1981

Education & Professional Development

Associate Degree in General Studies CENTRAL TEXAS COLLEGE

Bachelors Degree, Electronics Technology ADAM SMITH UNIVERSITY

Completed CCNA Courses 1-3 AUGUSTA TECHNICAL COLLEGE

TRAINING:

Cisco Routers Course KU Satellite Transportable Terminal Class-25Q Mobile Subscriber Equipment Course Instructor-25Q Titan 5500/6500 Daccs Switch System Testing Course Electrician Diploma Communications Electronics Shop Chief-35W Fiber Optics Connections and Splicing Course Firebird 6000 Communication Testing Course Telecommunication Course Tecnician-29J UNIX System Administrator Course Decentralized Computer System Course Technician-34C Digital Subscriber Equipment Repair Course Technician-34F

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