JEFF D. MACKEY JR.

***-* **** ** ********, HI *6818

321-***-**** aczg4z@r.postjobfree.com

Key Professional Skills

** ***** ********* ****** *** restoration of voice, data, satellite and video teleconferencing circuits in foreign and domestic Technical Control Facilities (TCF)

8 years of operation and maintenance of Promina 400/800 multiplexors as IDNX/PROMINA Tier 0/1 NOC Controller

2 years of experience as ATM/ODXC Network Controller at DISA Bahrain

7 years of experience as RAYTHEON Red Switch Field Service Engineer/Help Desk Technician

20 years repairman experience installing, troubleshooting, repair and maintaining COMSEC

/Cryptographic equipment at direct support and depot level facilities including TCF’s

8 years Network Controller at Defense Information Systems Agency (DISA) Regional Network Operations and Security Center (RNOSC), Kingdom of Bahrain

Identified and corrected TEMPEST vulnerabilities in support of Joint Task Force Southwest Asia, Joint Communications Support Element and United States Central Command

Experienced troubleshooting IP/DSN/ATM/ODXC/IDNX/PROMINA/DRSN and SATELLITE path issues

Experienced troubleshooting voice and data encryption circuits consisting of various

Communication Security (COMSEC) devices such as KIV-7M, KIV-19M, KG-75, KG-81, KG-84/84A, KG-194, KG-340

Experienced troubleshooting voice and data circuits utilizing Ping/Traceroute and Load Balancing

Familiar with NCCM, CIPS, OSS, NetMS, I3TEL, Sycamore Apps, NetCool, Webtop, Silvx Manager 9.0, TMS/BMC Remedy, HP Open View, PanaVue, RIMS, Open VMS, Microsoft Word, Windows 7/8/8.1/10/XP/2000 and Vista

Use network management, configuration management and asset management tools to monitor and control network

Perform fault isolation and diagnostic/assessment functions to include determination and execution of corrective actions on real-time basis for Promina incidents/problems

Maintain logs and records associated with reported problems or situations

Execute all reporting functions and data input associated with network management

Monitor security posture of network(s); report suspected violations to designated authority

Support the following IT Service Management functions: Request Fulfillment, Incident Management, Problem Management, Access Management, Change Management, Configuration Management, Service Asset and Configuration Management, Information Security Management, IT Service Continuity, and Service Level Management as required by customer

Working knowledge of netMS element management system and SNMP monitoring agents

Working knowledge of Promina debugger and VxWorks at DISA RNOSC Level

Familiar with IP network addressing, subnetting, switch configuration, Routing Protocols, Spanning Tree Protocol, Virtual Local Area Network, Virtual Private Network, Border Group Protocol, Open Shortest Path First, WAN Optimization and Quality of Service, Load Balancing

Conversant of operating systems, associated devices and the interoperability of systems

Knowledge of Switching Systems Networks Equipment including T-1/E-1, DS I-3, OC 1-768, STS 1-768 and Synchronous Optical Network transmissions of voice, data, satellite and video teleconferencing

Ability to apply methods, practices and processes for proficient troubleshooting, recovering and modifying systems

Working knowledge of Promina expert mode command line, circuit timing and circuit wiring standards

Strong analytical background

Excellent written and verbal communication skills

Ability to multitask and deliver requirements on short deadlines

Ability to work independently and with minimal supervision

Strong interpersonal and presentation skills for interacting with team members and customers

Problem solving and resolution skills

Willingness to train others in a customer service-centric environment

Active and Valid Passport

Active DOD Top Secret Security Clearance with Open DSS Investigation 14 NOV 2016

Professional Highlights

■ Tasked to provide secure voice communications for two US Joint Chief of Staff, US

American Ambassador to Saudi Arabia, CMD USNAVCENT, CMD USCENTCOM, CINC EUROPE,

CMD USACC

■ Conducted site survey for Defense Information Systems Agency (DISA) which led to the operation

of Defense Red Switching Network (DRSN) Secure Voice throughout the Middle East

■ Resolved critical operational problems at the Command and Control Switching Systems sites

located worldwide for White House Communication Conference Calls

■ Extensive experience in opening Trouble and Remedy tickets to maintain 98.9% circuit reliability

rate while deployed in support of Joint Task Force Southwest Asia

■ Planned circuit and data networks in support of United States Central Command Joint

Operations Centers including Tech Control Facilities (TCF) in the Middle East

■ Managed equipment and facilities for the operation of fixed and mobile communications

■ Aligned and conditioned telephony equipment in support of U.S. Army Joint Chief of Staff visits

■ Identified information assurance technical vulnerabilities for telecommunications systems as required at Joint Communications Support Element and United States Central Command

■ J2/J6 SCIF/Collateral Physical Security and TEMPEST inspector for USCENTCOM AOR

Professional Experience

Iron Bow Technologies ■ Chantilly, Virginia 2017- Present

SalientCRGT ■ Chantilly, Virginia 2016 - 2017

CACI Inc. ■ Chantilly, Virginia 2003 - 2012

Raytheon Systems Company ■ St. Petersburg, FL 1997 – 2003

Halifax Corporation ■ Alexandria, VA 1996 – 1997

U.S. Army Active Duty 1976 – 1996

Recent Certifications and Education

University of Georgia, Athens, GA ■ Professional and Personal Development - The Georgia Center for Continuing Education (2015) – certification and 24.00 professional hours training in each:

Computer Skills for the Workplace (03-06-15)

Windows 7 (03-06-15)

Networking (04-30-15)

Intermediate Networking (07-01-15)

Understanding the Cloud (04-30-15)

Wireless Networking (05-02-15)

PC Security (08-14-15)

Comp TIA Network+ Certification Preparation (08-07-15)

Comp TIA Security+ Certification Preparation (08-07-15)

Associates of Liberal Arts - City Wide Colleges of Chicago, Chicago, IL

TRAINING:

2011 - Security Plus Certification

2010 - NCCM, NetMS

2009 - ATM Basic Operation/Maintenance Course

2008 - ITIL V2 IT Service Management Foundations

2008 - DISA Europe ATM Operations and Maintenance/Configuration Course

2008 - DISA Europe SCREAM 50/BBS Operations and Configuration Course

2004 - DISA Europe IDNX/PROMINA Operations and Maintenance Course

1997 - Raytheon Systems Certified Digital Switch Course (SDS, RSU, DSS)

1995 - Information System Security Course

1994 - FT. Huachuca BIC Fiber Optic Installation and Maintenance Course

1994 - FT. Huachuca TEMPEST Fundamental Course

1994 - Operational Computers Security

1993 - FT. Huachuca BIC Communication Electronic Installer Course

1987 - Mid-level Management

1987 - The Army Maintenance Management System

1985 - GSA Secure Telephone Unit (STU-II/III) Repair/Installer Course

1985 - FT. Gordon Circuit Conditioning Course

1983 - FT. Gordon Instructor Training Course

1983 - Intermediate Management

1980 - FT. Gordon Fixed Cryptographic/Telephony Equipment Repairman Course

1977 - FT. Gordon Field General COMSEC Repairman Course

REFERENCES:

Mr. Raymond Abernathy Jr.

113 Larkspur Lane

Smyrna, DEL 19977

302-***-****

Mr. James VanKeuren

WHCA

Washington, D.C. 75082

202-***-****

Mr. Quentin Gordon

Joint Communications Support Element (JCSE)

MacDill Air Force Base, FL 33624

813-***-****

Contact this candidate