Customer Service Manager

PROFESSIONAL PROFILE

QUALIFICATIONS

RELEVANT EXPERIENCE

EXPERIENCE

NICOLE MILLER

********@*****.***

I have 15 years in customer service in the food service industry. I worked my way up into management. In my years in the management position, I was responsible for customer complaints, staff relations, quality assurance, ordering of supplies, and some bookkeeping duties. I went above and beyond to ensure a great experience for all guests. Having taken what I have learned it is my goal to branch out into a different field of customer service/ assistant roles. Consistently complies with polices

and procedures

Excellent guest service skills

Proven success in up-selling

Able to work with hands

continuously

Able to work in a fast paced

environment

Able to regularly lift/move up to

25-50 lbs

Works well under pressure

Good personal hygiene

Team-oriented

Staff scheduling knowledge

Reliable, punctual and

committed to customer service

Proven leadership skills

Proficiency in inventory and

ordering

Knowledge of products and

selections

Interviewing and training ability

Cash handling

Ability to handle/resolve problems

Strong customer relationship

builder

Supervisory skills

Stable work history

Adaptable

Hiring and training

I helped, over years of hard work, through building relationships with the customer, to make a failing business grow into a thriving one. I give 110 percent to any task that is asked of me. I am a fast learner and have full confidence that I will come to be a valuable part of any company willing to make me as part of their team.

11/2008 to 03/2017 waitstaff/ manager

Lindas Place Restaurant - New Port Richey, FL

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Developed and maintained exceptional customer service standards. Developed and maintained a staff that EDUCATION

AFFILIATIONS

provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Counseled and disciplined staff when necessary.

04/2005 to 03/2008 waitstaff

Mauston Park Oasis - Mauston, WI

Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Informed patrons of establishment specialties and features Kept drink stations clean and ready for service Located items requested by customers Performed serving, cleaning, and stocking duties in establishments Ensured consistent high quality of plate presentation Packaged take-out foods and served food to customers Removed trays and stacked dishes for return to kitchen Completed closing duties, including restocking items and closing out the cash drawer. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. 1995 High School Diploma: General

Necedah Area Schools - Necedah, WI, US

Food Manager Certified

ID# 610060327

Cert #1923772

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