Pragyanidhi Tanksale Sarkar

Mobile: +1-704-***-****

Email: aczg1g@r.postjobfree.com

Career Overview

Telecom Enterprise and IT Architect with over 8 years of experience in designing innovative and cost effective business solutions for clients. Skilled in Avaya Portfolio, Unified Communications, Call Center Solution Designing and Project management, information management and virtualization. Demonstrated mastery in evaluating Telecom requirements for mid-sized and large enterprises. Proven mentor and training with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence.

Skills

Information and Technology Solutions

Service-Oriented Architecture

Strong analytical skills

Requirements Analysis

Proficiency in TCP/IP protocols

Capacity and scalability planning

Vendor Management

Costing & Budgeting

Project management

Strong collaborative skills

Document management

Strong Communication Skills

MS Office (Excel, Outlook, Project, PowerPoint and Visio)

Project Scheduling

Client Relations & Presentations

Business & IT Planning

Accomplishments

ACA in IP telephony (Avaya Certified Associate in IP Telephony Design and Implementation) with 98% score.

ACSS in IP Telephony Implement and Support Elective Exam with 100% score.

APDSS in UC and CC Solution Designing with 84% score.

APDSS in Radvision Video Solutions with 87% score.

APDSS in Contact Centre with 82% score.

Work Experience

Manager – Solution Architect Sept 2014 to Aug 2016

Vodafone Global Services Private Ltd. – Bangalore, Karnataka

Analyse and define clients’ Telecom requirements and determine system architecture requirements to achieve business goals.

Highest Solution Win rate among my peers and achieved “Right First Time” in all my technical and cost solutions

Create team strategies and establish project scopes of work; communicate project deliverable timeframes and benchmarks to clients.

Project-managed large-scale initiatives involving the transition of old Call centre and back office platforms to new platforms and the merger of disparate systems from acquired client companies.

Contributed Technical guidance on various migration projects to the core team on Avaya, Cisco, Lync and Skype for business.

Assistant Manager – Solution Architect Jun 2013 to Aug 2014

First Source Solutions Ltd. Bangalore

Partnered face to face with customers to close on solution requirements.

Designed and implemented chat integration with Live Person that extended service offerings and increased revenue by 10% and increased customer satisfaction rates.

Mitigated risk factors through careful analysis of telecom solution and network data. Anticipated and managed change effectively in rapidly evolving global call centre environments.

Planned, tracked, measured and reported on the status of a variety of projects throughout the entire project development life cycle.

Translated technical specifications into project scopes of work and product requirements while spearheading design of enterprise solutions.

Pre-Sales System Engineer Apr 2011 to Jun 2013

Avaya India Private Ltd. Bangalore

Translated technical specifications into project scopes of work and solution requirements while designing enterprise solutions with Bill of material and network Diagrams.

Prepared and presented technical proposals for clients.

Prepared technical architecture proposals for enhancements and integration of existing third party software systems.

Provide consultation to customers and Partners over solution design and Avaya Product related queries.

Backbone Support Specialist Jun 2008 to Apr 2011

Avaya India Private Ltd. Hyderabad

Provided highest level of technical support to clients and Avaya business partners.

Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.

Troubleshoot and resolved Avaya Communication Manager issues escalated from customer support and other departments with a 100% success rate.

Education

Degree

University

Year of Passing

Aggregate

Bachelor of Engineering (Electronics and Communication)

Rajiv Gandhi Technical University

2008

76%

Senior Secondary

St. Joseph’s Convent

2004

69%

Higher Secondary

St. Joseph’s Convent

2002

74%

Personal Information

Date of Birth : January 15, 1986

Languages : English, Hindi, Marathi

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