Munish Aheer

**** **** ***, ********, **, T*C *L*

aczg0u@r.postjobfree.com

T: 780-***-****

SKILLS SUMMARY

• Demonstrated leadership skills obtained from managing a roster of 100 contractors • Proven management experience with responsibilities for managing a diverse group of employees • Exceptional communication skills obtained from working as a call centre team lead • Multilingual, with fluency in three languages, including English, Punjabi and Hindi • Self-starter and passionate about training and working in diverse teams • Computer literate and proficient in utilizing social media for business marketing

EDUCATION

2010-2012 Criminal Justice Diploma, Colombia College, Calgary, AB • Courses includes effective conflict resolution models, inter-relationships between the criminal justice system and the Canadian Charter of Rights and Freedoms • Enhanced appreciation of the law and different justice models and garnered knowledge of fraud detection and risk management • Projects included self-driven activities as well as group based activities

WORK EXPERIENCE

July 2016 – March 2017 General Labourer, Lead Hand, Omega Finishing Solutions Edmonton, AB

• General site duties • Vast knowledge of power tools and uses• responsible for making sure that trades are on time and finishing in a timely manner, also ensuring that deadlines are being met• Mentored juniors and acted as a role model for newer employees

May 2014 – Nov 2015 Commercial Contractor Sales Lead, Burnco, Calgary, AB

• Started out as a phone operator, was quickly promoted to commercial contractor sales lead • Managed a portfolio of roughly 100 contractors • Responsible for communicating and liaising with contractors to ensure timely delivery of orders, with average order size being $35,000 per job • Mentored juniors and acted as a role model for newer employees

June 2012 – Apr 2014 Call Centre/ Team Lead, Shaw Communications Inc., Calgary, AB

• Managed a team of 16 diverse sales representatives and travelled across Western Canada during summer months to manage door to door sales of Shaw products • Responsible for arranging travel plans, hotels and sales supplies for a week at a time, and training employees in sales techniques and communication strategies • Achieved all sales target for each sales trip and was commended for exceptional work • During winter and spring months, worked in the call centre to further enhance knowledge of Shaw products and services REFERENCES Available Upon Request