Sales Manager

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NG Guat Yong (Singaporean)

Mobile Phone: (+65) 8606 6181 / Email: aczfxl@r.postjobfree.com

EDUCATION

Bachelor of Science in Business Studies, Honours 2002 Loughborough University, UK

Advanced Diploma in Business Administration 2000

PSB Academy, Singapore

Diploma in Business Administration 1997

PSB Academy, Singapore

Book-Keeping (Intermediate Level)

The London Chamber of Commerce and Industry Examinations Board 1985 WORK EXPERIENCE

Yue Ling Design Collection May 2016 – Current

Admin (Part-Time)

● Handle customer email enquiries.

● Process customer orders and ensure on-time delivery of product.

● Manage customer issue and complaint.

● Edit photo, design flyer, brochure and artwork layout.

● Maintain simple accounting.

● General administrative duties.

DuPont Company (S) Pte Ltd Jul 2008 - Jan 2016

Business Process Specialist (Asia Pacific) / (Jan 2013 to Jan 2016) Packaging and Industrial Polymers

Reported to Regional Sales Operation Manager

As a result of an organisation-wide restructuring in Jan 2013, I took on additional responsibility of the business process function and participated in system improvement projects in relation to sales operation, data integrity and reporting.

Key Responsibilities:

● Implemented regional Price Authorization System (Salesforce.Com); managed new workflow pg. 2

processes to fulfil business needs to invoice based on system inputs with minimal manual overrides, and avoided potential invoices errors from SAP.

● Administered and analysed the Complaint System workflow processes inefficiencies (i.e. Product and Service). The key objectives were to improve compensation issues, and case closure within the stipulate turnaround timeline to customers.

● Proactively maintained quality of marketing database (Market) through regular data cleaning and improvement efforts, participate in database build efforts, provide relevant monthly and quarterly reporting.

● Ensured CRM tools (Salesforce.Com) were highly regarded and actively used by the sales and marketing team to update customer accounts information, log all meeting calls, communications and uploaded all required documentation.

● Trained and provided on-going support for Salesforce.Com tools with new approved work processes and procedure of colleagues from sales and marketing, and commercial team (including Shared Service Centre in China and India).

● Participated in ad-hoc and improvement projects namely; electronic filing system (SharePoint), sample distribution process (Saleforce.Com), and user access control management.

● Performed process, information and data analysis; identified valid feedback; worked with lean management on monthly meetings for continuous review of the processes improvement and business system enhancements.

● Supported the projects activities including from project initiation to its implementation phase; it included system testing, data collecting, system designing and improving.

● Worked with Shared Service Centre (India) to develop and standardize pricing, order status and sales performance reports to support the needs of Sales& Marketing, and Commercial team usage. Key Accomplishments:

Awarded Global Price Authorization Project Recognition. Apr 2015

Successfully implemented Price Authorization Project (SaleForce.Com) for Asia Pacific. Obtained recognition for the significant efforts in bringing numerous benefits to avoid significant added work and error pricing in SAP order processing. Awarded SAP Project Awards of Excellence. Jan 2013

Successfully completed SAP upgrade project for Asia Pacific. Obtained recognition for the committed efforts and dedication to the success of 3rd SAP Go-Live. pg. 3

DuPont Company (S) Pte Ltd

Business Support Administrator (Asia Pacific) / (Jul 2008 to Dec 2012) Reported to Regional Finance Manager

Key Responsibilities:

● Provided administrative support to sales and marketing activities execution such as database management of contacts, accounts setup and sample distribution for the region.

● Administered the regional Price Authorization System (DPAS), worked with global team for feedback and resolution on pricing, system or processes issue.

● Worked with global team for quarterly uploading of regional cost and price list changes in Price Authorization System (DPAS) to facilitate price approval.

● Supported sales and marketing team in accurate price filing for assigned global and regional key clients.

● Administered the Complaint Quality System to ensure users logged in all complaints issues

(Product and Services); worked with regional quality manager to meet quality metrics and procedure.

● Coordinated, maintained and tracked department budget and expenditure.

● Maintained a filing system of customer contracts and distributor agreements.

● Provided guidance to new staff on business policies and procedure.

● Generated various reports for finance, supply chain and sales management.

● Provided administrative support to the managers in travel, visa and meeting logistic arrangement. P&O Nedlloyd Ltd Aug 1992 - Mar 2006

Marketing Officer (ASEAN) / (Jan 2000 to Mar 2006)

(Acquired by AP Moller-Maersk in Aug 2005)

Reported to ASEAN Sales & Marketing Manager

Key Responsibilities

● Responsible for the full administration of marketing and knowledge activities for Quotation Tool Program, Freight Control Module (FCM), Forecast and E-Commerce system.

● Maintained data integrity and performed data analysis on price trend, competitors, customer segmentation and industry.

● Worked closely with trade marketing and sales team for smooth planning and execution of product launches and marketing promotion.

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● Coordinated marketing events and managed budget control on advertising expenditure and promotional campaign to meet department objectives.

● Consistently maintained a 6-month rolling pipeline, forecast and sales target set by Sales management for trade office to insure effective space allocation management.

● Managed the movement and outflow of all corporate gifts for the company, sourced and liaised with vendors for best pricing and replenished on a timely basis.

● Managed customer’s sponsorship and donation request.

● Responsible for generating various sales and marketing reports for management team. P&O Container Ltd

Renamed due to internal organisation restructuring) Sales Support Officer (SEA) / (Oct 1996 to Dec 1999) Key Responsibilities

● Responded to all sales enquiries efficiently and act as an extension of the sales team when representatives were away from the office.

● Ensured smooth operation flow of the sales process and worked internally, cross departmentally to provide timely responses to customer issue and queries.

● Maintained quality of the master customer database and account set-up.

● Completed leads/opportunities followed up to develop new potential customers.

● Supported sales team in preparing sales contract and agreement.

● Responsible for accurate quarterly update of tariffs and ancillary charges in Freight Control Module (FCM) to facilitate documentation and quotation tool.

● Supported sales team in accurate price filing for regional tender and global key clients in Freight Control Module (FCM).

● Compiled forecast, sales performance report and meeting material for management team.

● Monitored and reported on market and competitor activities and provided relevant reports and information to management.

● Provided good sales support and built good relationships with both clients and colleagues.

● Supported coordination and execution of sales event/trade fair activities. P&O Container (Singapore Agencies) Pte Ltd

Customer Service Representative (Export) / (Aug 1992 to Sep 1996) Key Responsibilities:

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● Processed daily customer bookings, quotation and enquiries for Intra-Asia Trade.

● Coordinated weekly vessel forecast to trade office and planner for effective planning of space allocation.

● Ensured efficient and smooth handling of shipments - processing of shipping documents, manifest, billing, input costs, events, and pre-alert to overseas stations for shipment arrangement.

● Worked with cross functional team and resolved efficiently on customer issues relating to pricing, documentation, vessel connectivity and delayed issues.

● Provided excellent support and enhanced good relationship with all our customers.

● Compiled trade performance and customer reports for management team.

● Prepared service reports on progress within the department for supervisor.

● Compiled monthly reports and ensured KPIs were met and monitored. Teck Huat Rubber Sdn Bhd Apr 1986 – Jun 1992

Senior Shipping Coordinator

Reported to Commercial Manager

Key Responsibilities:

● Prepared import and export shipping documents required by the customs for clearance (invoice, packing list, certificate of origin etc

● Liaised with shippers, carrier agents and customers on booking and shipment details.

● Planned and coordinated shipment movement and delivery schedule with factory, logistic agents, and freight forwarders to ensure on-timely delivery of shipment.

● Maintained good relationship with the vessel owner/agent/broker and sourced best rate in the market.

● Provided good support and enhanced long term relationship with all the customers.

● Coordinated insurance claims, fumigation and cargo declaration.

● Verified and reconciled warehousing and PSA charges. COMPETENCIES / SKILLS

Language Skill: Proficient in English and Chinese (Mandarin) Computer Skills: Proficient in Microsoft Software - (e.g. Words, Excel, PowerPoint, Outlook). Interests: Travelling, Sewing and Handicrafts, and Reading Self-Enrichment books.

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