Zohreh Malek

Los Angeles, CA. 310-***-**** aczfvg@r.postjobfree.com https://www.linkedin.com/in/zohrehmalek

SUMMARY

I am a product-focused, hands-on, result-driven software manager with 15+ years of technical and business knowledge, leadership skills, and highly scalable software development experience. I effectively prioritize, plan, organize, and execute product development, ultimately, transforming customer requirements into workable technical solutions. I lead my team through effective motivation and communication, providing support and mentorship while fostering teamwork and listening skills.

EXPERIENCE

Futuredontics (1-800-DENTIST) (acquired by Dentsply Sirona, NASDAQ: XRAY) Los Angeles, CA

Dental SaaS Marketing Solution for Consumer 2013 – 2017

Director, Software Engineer

Managing eight software engineers, two database developers and two testers in agile environment. Fully engaged in creating and implementing projects and production roll-ups on a weekly basis. Supervising, prioritizing, and following-up with business owners and teams on web, mobile, database, projects and products for their entire life cycles.

Implementing Online Appointing Funnel for 1800D website on cloud-hybrid (Azure and on-premises) on top of Microsoft CRM cloud services-office365 as project manager with US and offshore teams (South America and Asia) based on Scrum methodology.

Executing the migration of existing 1800D website to new CMS on top of Microsoft CRM cloud services-office365 as project manager with US and offshore team.

Creating a process to automatically transfer call data to Salesforce through Gainsight’s API, to retain and increase customer relationships.

Directing the Web Team to create and renovate multiple E-Commerce, B2B, and B2C websites that offer content management, social media, and mobile applications based on Kanban process. Overseeing the use of web analytical tools to make all websites SEO friendly. Streamlining inbound links via channel partners and microsites while generating new and unique contents to increase the natural traffic to websites.

Ran a Scrum methodology project for a Self-Service Appointing (SSA) system, a Microsoft Cloud Services solution that created a new channel to acquire patient leads.

Transitioned the IT team from Waterfall methodology to an Agile/ Scrum based approach for select projects as Scrum Master.

Futuredontics (1-800-DENTIST) Los Angeles, CA

Dental SaaS Marketing Solution for Consumer 2005 – 2013

Manager, Software Engineer

Managing eleven software engineers in Agile and Waterfall Methodologies. Fully engaged in creating and implementing projects and production roll-ups on a weekly basis. Supervising, prioritizing, and following-up with business owners and teams on web, mobile, database, projects and products for their entire life cycles.

Coordinated the creation and integration of an intricate, in-house designed call center application that has increased lead generation, call-volume, memberships, and decreased cost per call annually.

Supervised the expansion and implementation of patients’ communication product with 28 Practice Management Software, generating an increase in memberships.

Supervised the developing and revamping of call center applications to improve user-friendliness, aiding the growth of lead generation and member dentists. Spearheaded the implementation of an application that employs CTI technology, reducing costs per call and increasing call volume.

Led the Database Developer Team to upgrade all SQL Servers (2008 to 2012), built search engines for lead distribution, restructured call center database, constructed data warehouses, optimized data accessibility, and stabilized/maintained the company’s databases.

Coordinating the collaboration of IT and Marketing departments to optimize allocation of financial and marketing resources by designing and applying closed-loop tracking to main websites, using third party tools for aggressive A/B testing and website tracking programs based on Waterfall methodology.

Communicating and collaborating with product owners and business owners of call-center, marketing, finance, sales, human resource, member services and creative departments on a daily basis to strategize and identify opportunities that optimize practices.

Office Depot Inc. Los Angeles, CA

$15B World Leader in Office Products and Services (at the time of employment) 1999 – 2005

(IT departments of Viking Office Product merged with Office Depot in 2001)

Project Lead/Senior Software Engineer – CRM Development

Led projects for Java-based Direct Mail Selection system for a $1.5B European subsidiary. Trained a team of six programmers, guiding them through the design process of converting a legacy-based system into a Client Server application. Managed the development of this system through establishing a process-based roadmap, developing schedules for product releases, monitoring progress, and enforcing standards for system maintenance to ensure consistency.

Headed the CRM development for Telemarketing Division through enhancement and support of a 3-tier integrated CRM for a $650M US Direct Marketing business.

Architected and implemented intranet and applications for geographically distributed teams ($5M Australian divestiture and $300M Pacific Rim businesses).

Developed a browser-based A/R inquiry application for five call centers (650 users).

Devised the application of workflow management tool that streamlined outbound processes and reduced talk time.

TECHNICAL SKILLS:

Software Development Life Cycle (SDLC), Service Oriented Architecture (SOA), Microsoft Azure (Cloud).

CRM: GoldMine, Microsoft Dynamic CRM and Salesforce

Databases: Sql Server 2008/2012.

Platform: Windows (Windows 8, Server 2003/2008, Exchange Server 2007), SQL 2008/2012.

Programming: C++, C#, Visual BASIC, Java.

Software Engineering: Process Models (Waterfall, SCRUM, Agile, etc.).

Technology Stacks: .Net4/4.5, Java.

Third-Party Technologies: JIRA, Microsoft Great Plains, GreenHopper, Optimizly, Pluck, Silverpop, TimeCity, Jenkins, and Octopus

Web Technologies: MVC, Web 2.0/Ajax, Restful API, Web Services, ASP/Forms, .NET, Angular, JavaScript/jquery, etc.

Agile Tools: JIRA, Confluence

EDUCATION

Microsoft Certification – MCSD (C#, Visual Basic, Visual C++, SQL Server) Los Angeles, CA

SCRUM Alliance (Certified SCRUM Master (CSM) – 2013) Los Angeles, CA

Melli University (National University of Iran) Tehran, Iran

Bachelor of Science Degree – Computer Science

PROFESSIONAL ORGANIZATIONS

Member: Los Angeles .NET Developers Group.

Member: Los Angeles SQL Server professional Group

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