Dina Z. Moreno

***** ******* *****

San Antonio, TX 78245

361-***-**** or aczfuf@r.postjobfree.com

OBJECTIVE

I am seeking a position that will allow me to utilize my experience and expertise in management to lead a team and service customers while demonstrating diversity.

SKILLS

•Superb Customer Service

•Strong Communication

•Microsoft Office

•Excellent Multitasking

•Sales Experience

•Bilingual

•Highly Detail Oriented

•Management Skills

•Team Player

EXPERIENCE

Partnership Owner, Port of Flames; Corpus Christi, Texas – 2015- Present

Port of Flames is a Specialty Family owned BBQ Food Trailer. We work several festivals, private events and catering throughout the year. Special events such as Celebrate San Antonio and Corpus Christi Jazz Festival test our skills in providing a timely service to hundreds of customers. During my time with Port of Flames we have made an idea grow into a thriving business in only one year. We have over 1,000 likes on our Facebook page with a 5 star rating. Our expectation for satisfied customers keeps us growing daily. I manage and oversee operations of two food trailers and one beverage booth. I manage the scheduling of events and clients relations to insure our position in these events.

Senior Manager, Santikos; San Antonio, Texas -- 2014-2014

As Senior Manager, I oversaw scheduling, hiring new staff in all positions, kitchen & bar ordering and inventory, improved profits in kitchen by implementing portion control, pre portioning and monitoring waste. My focus at the Rialto was to improve the overall operations of the kitchen and bar, which was the theaters shortfall. I was responsible in training and developing the Rialto Kitchen manager to improve the overall kitchen experience with improving the profitability, quality and presentation of product. Improved the overall cleanliness and organization of the kitchen area. Implemented a board to present the theaters daily accomplishments and shortcomings for manager and staff awareness to promote team involvement. Did a daily walk through of all areas to show a consistence expectation to our employees, for all the changes to be maintained. Gave current employees an new standard to uphold and new employees. Worked closely with management to improve the Theaters cleanliness, organization and presentation. I was also responsible in hiring and developing a core Team to improve the seamless guest experience. I took the initiative to assist in managing the bar and bartenders to improve the guest service.

General Manager, Whataburger; San Antonio Texas 2009-2013

In this position, I was responsible for the overall success of the restaurant including sales, customer service and satisfaction. I worked to ensure that the store and employees succeeded in the Overall Satisfaction Program for customer service. I was also responsible for P&L management, human resources, staffing, training & development, supervision, team training, quality control, product appearance & presentation, labor control, cost control, building maintenance & appearance, safety and money handling. In order to manage the operations of the store I utilized Microsoft office products, including Word and Excel extensively.

Head Manager, StarPlex Theaters; Corpus Christi, Texas 2008-2009

As lead manager, I was responsible for ensuring a strong customer service focus, team training programs, leadership, ensuring profits, money handling and theatre accounting. In addition, I was responsible for inventory control, product ordering, ensuring theater organization and cleanliness. I also created schedules and ensured correct staffing levels, performed HR duties and was in charge of projection presentation and film scheduling. Use of Microsoft Office programs was a daily occurrence in this position.

Store Manager, Jack in the Box; Corpus Christi, Texas 2007-2009

This position was in a fast paced and busy environment where my time management, multi-tasking and detail orientation were great assets. I was in charge of the overall operation of the store; using discretion and integrity in daily management decision making with accountability and ensuring the effective execution of the service profit chain and brand promise. My duties included: recruiting, training, quality control, food production, labor control, budgeting, building maintenance and team building. I also utilized Microsoft office programs and management information system tools to analyze restaurant operational and financial performance.

Manager, Whataburger; Corpus Christi, Texas 2006-2007

In addition to the same responsibilities as General Manager for Whataburger from 2009-2013, I was also responsible for store appearance and safety.

Sales, Always Chevrolet; Mathis, Texas 2005-2006

In this position, I worked as a sales person; successfully utilizing expert customer service skills to ensure customer satisfaction. I also utilized specialized computer programs for ordering custom automobiles and researching vehicle information for customers.

General Manager, Century 20 Theatre; West Des Moines, IA 2004-2005

With Century 20, I focused on customer service as the number one priority; always working to ensure 100% customer satisfaction. In addition, I assisted with new theater construction overview and project presentations with the Project Manager and was instrumental in pre-opening tasks such as organizing and assisting at the job fair, hiring, building set-up and merchandising, training and budgeting. Upon the theater opening I was responsible for forecasting, ensuring profit, money handling and theater accounting as well as inventory control and order processing. Planned and executed floor merchandising. I also worked to ensure the theater ran at an optimal level with time management and scheduling.

General Manager, Century 16 Theatre; Corpus Christi, Texas 2000-2005

At Century 16 I lead the team in ensuring customer satisfaction and flawless entertainment execution. In order to accomplish this, I performed team and leadership training. I also worked to ensure the profitability of the theater through precise money handling and theatre accounting. In addition, I was responsible for inventory control, product ordering and ensuring theater organization and cleanliness. Planned and executed fun team building training meetings, after hour team building appreciation fun parties (Recognition best ides). I was certified in Kodak Projection and used Microsoft Office programs daily.

ADDITIONAL EXPERIENCE

Manager, Anthony’s Aveda Concept Salon 1999-2000

Manager, H-E-B 1986-1999

South Texas Home Health Service 1982-1999

Real Estate License –2014

AWARDS AND RECOGNITION

2012 Record Sales

2011 Record Sales

2003 Excellence in Concession

2003 Excellence in Customer Service

2003 Rewards and Recognition Best Ideas

2002 Excellence in Concession

2001 Excellence in Concession

2001 Excellence in Customer Service

EDUCATION

Del Mar College - Corpus Christi, Texas

EMT Certification - Corpus Christi, Texas

Baptist University of Americas - San Antonio, Texas

Champion School of Real Estate – San Antonio, Texas

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