Customer Service Supply Chain

ERICA O’HARA

*** ******** ****** **********, **** 45217 513-***-****

************@*****.*** www.linkedin.com/in/erica-o-hara-mba

SUMMARY

A dedicated and performance-driven supply chain professional, with multifaceted experience in product supply, logistics, inventory management, purchasing, forecasting, data analysis, quality assurance, error identification and resolution, sales, safety, and customer service. Leverages excellent communication skills to coordinate with cross-functional teams, build partnerships with suppliers, and advise leadership. An analytical producer, who excels at delivering operational solutions to strengthen process efficiencies, increase sales, and generate significant financial savings.

WORK PROFILE

JABIL CIRCUIT, Cincinnati, Ohio

Business Unit Coordinator/Supply Chain Development Manager, 2015-2017

Served as single point of contact between Jabil and Procter and Gamble to confirm product supply availability and continuity. Created strategies and implemented situational analysis and strategy development and guidance supporting Procter and Gamble’s individual needs and complementary to Jabil’s overall SCM goals. Provided leadership and strategic direction to production planning, purchasing activities, warehousing destinations, forecasting and demand, and other activities to limit costs and improve accuracy, customer service, and safety. Spearheaded contact with internal and external customers to obtain clarity and provide facts and information to work cells in NA plants. Translated business strategy into work programs and processes for packaging division.

Developed procedures for coordination of supply chain management with other functional areas, including sales, finance, production, planning, and quality assurance. Examined existing procedures or opportunities for streamlining activities across NA plants to meet product distribution needs and inventory targets. Analyzed each customer’s needs and developed appropriate materials strategy in alignment with organizational goals. Collaborated with operations materials managers and championed implementation of materials strategy. Recommended process and supply chain initiatives to lower inventory costs. Created and supervised solid product-launch plans for new initiatives and transition plans for products being transferred between manufacturing sites.

Guaranteed continuity of product supply to manufacturing sites and finished goods to customer throughout transfer time frame.

Oversaw a portion of the customer relationship, including new-product introduction, product line, transferring business to another site, and materials management through direct interaction.

Assisted business unit managers in day-to-day business needs and work cell management.

Facilitated quarterly business review process and spearheaded continuous improvement initiatives.

Developed strategic partnerships with global counter-parts, senior leadership, and peers by achieving goals and objectives.

Achieved 25% inventory reduction across all Jabil NA plants for fiscal years 2015 and 2016 and 2016 and 2017.

Generated 3% overall total cost savings across Jabil NA plants.

Increased customer service level and responsiveness across all Jabil NA plants from 95% to 99%.

KAO BRANDS, Cincinnati, Ohio

Project Manager, 2014-2015

Coordinated and launched initiatives and worked closely with cross-functional partners to ensure excellence in execution through Global Business Harmonization (GBH) and New-Product Development (NPD) stage-gate process. Facilitated assistance to senior PM with organization of project team and control, documentation, and communication of project plan for each new product launch across Americas and EMEA mass business. Led cross-functional teams, including marketing, sourcing, engineering, supply chain, manufacturing, R&D, and finance. Created and facilitated project tracking meetings and ensured attendance of key team members. Captured meeting notes and minutes, and communicated project status updates, actions, and risks.

Oversaw projects from development to execution for new-product launches, restages, SKU additions, and other product roster changes on a global basis.

Ensured each new product continued to meet conditions as sign-off in original financial feasibility approval and escalated any risk of divergence with appropriate recommendations for actions to resolve issues.

Directed processes and procedures met per NPD stage-gate processes.

Performed regular review to ensure tracking of appropriate key steps across total company process for project success.

Created structured repository through Microsoft SharePoint for documentation and artifacts.

Spearheaded continuous improvement and benchmarking to ensure NPD process was delivered at optimal speed-to- market while ensuring project management deliverables, such as quality and cost targets, were met.

Enhanced functionality, content, and overall process of Stage-Gate (SG5) by updating and maintaining information in SharePoint, including document libraries, viewing access, process, flow charts, and work flows.

Guided improvement and developed of tiered projects, execution, and trainings of end-users.

COCA-COLA REFRESHMENTS, Cincinnati, Ohio

Distribution Planner 1, 2012-2014

Served as resource in strategic business planning and coordination. Spearheaded strategy and integration of distribution management, production capabilities, constraints, and business relationship optimization. Demonstrated understanding of core competencies of supply chain function of business. Implemented standard processes through sharing ideas and best practices. Oversaw end-to-end distribution planning systems per project plan. Developed strategic partnerships with field operations by achieving company and field operations goals and objectives. Provided support to all aspects of team-building, such as providing coverage and training, knowledge transfer, and delivering feedback and trends, which improved overall effectiveness.

Oversaw routes, ranking in 91st percentile for driver compliance.

Decreased labor costs by using fewer resources and increasing efficiency.

Ensured new outlet maintenance, planning sessions, load creation, daily assigned distribution center outlet maintenance, and daily distribution center communication goals were reached.

Prioritized and utilized time-management skills by following goal of 75% planning and project coordination, 10% engagement, 5% training, and 5% project management.

KRAFT FOODS GLOBAL, Cincinnati, Ohio

Sales Representative, 2008-2011

Promoted brand through innovative sales concepts. Facilitated sales and business approaches to exceed each customer’s expectations and promoted new marketing strategies to help increase customer business. Demonstrated innovation and creativity by generating new ideas and solutions, capitalizing on opportunities to benefit customer.

Increased territory sales by 5% in 11 months, increasing profitability on multiple-account segments.

Increased profitability on multiple-product SKUs by ensuring display and shelf space commitment in multiple accounts, increased merchandising and product availability, and excellent customer service.

EDUCATION

DEVRY UNIVERISTY, KELLER GRADUATE SCHOOL OF MANAGEMENT, Cincinnati, Ohio

M.B.A., Project Management, 2014

WILBERFORCE UNIVERSITY, Wilberforce, Ohio

B.S., Marketing, 2006

CERTIFICATION

Master Certificate in Supply Chain Management, Michigan State University’s Broad College of Business, 2017

COMPUTER SKILLS

Microsoft Office Suite, MS Project, SharePoint, Reflection AS/400, SAP, EDI

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