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Customer Service Microsoft Office

Location:
Carleton Place, ON, Canada
Posted:
March 22, 2017

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Resume:

Terry Closs

*** ********** ** ******

RR #* Carleton Place, ON K7C 3P1

613-***-**** Home

613-***-**** Cell

aczfqs@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 25 years experience

Proven ability in problem solving and prioritizing workloads

Experienced in managing 3rd party warehouse

Inventory control and reporting, customer orientated

Team Player, leader, self-starter, analytical,

Honest, reliable, customer oriented

Orbcomm (SkyWave Mobile Communications) 2014 – Current

Inventory & Logistics Specialist

Receiving materials and subcontracted products

Labeling and storing materials and stock

Performing cycle counts and inventory adjustments to ensure inventory accuracy is maintained

Kitting and Issuing materials to work orders for the production floor and subcontractors

Receiving and Closing work orders from the production floor and subcontractors

Packaging and shipping of materials and product

Acting as back-up for Shipping function

Other duties as assigned

Ericsson Canada - BelAir Networks 2010 - 2013

Customs Logistics Prime

Managed onsite & offsite inventory accuracy

Ensure GP has been updated when units are converted

Maintaining the Demo pool list and verify what product has been tested

Maintaining required documentation and reports for products under export control with licenses.

Documentation - Fully and accurately complete all required departmental documentation

Track all shipment to ensure shipment has no customs delays or any other problems. Resolve any delay issues to ensure to shipments are in a timely manner

Physically receive all purchase orders into the Great Plains system

Completion of international paperwork to ensure clearance, and any reporting required by Canadian customs.

Pull, prepare/package, organize and identify materials for shipment per shipment orders or pick lists.

Organize and control documentation for shipments (i.e. Bill of Lading, certifications, pick lists, and invoices).

Load and unload trucks, pallets etc. Move materials as needed.

Order replacement materials necessary for shipping product.

Create shipping & return documentation for all trade show & training shipment

Make the necessary arrangements with carriers for pick up & deliverers at any required location

BelAir Networks 2010 – 3 Month Contract

Supply Chain Specialist

Identify and expedited materials to support the build plans and schedules

Place purchase orders with vendors and contract manufacture

Create load review report base our PO required date vs. contract manufacture completion date

Reschedule orders as required at contract manufacture

Provide backup for shipping & receiving

Provide support to any other area within the supply chain group.

Tundra Semiconductor Corporation, Ottawa ON 2002 – 2009

Logistics Team Lead

Manage 3rd party logistics warehouse site

Managed transfer to new third party logistics warehouse and maintain 99.9% customer delivery performance

Provided necessary logistics requirements need during implementation third party logistics warehouse

Ensure all older inventory used before time limits by working with customer service to change shipping location

Review customers shipping requirements compared to Tundra’s capabilities and highlights different

Provide input for shipping requirements on new customer contracts

Participate in night conference call with 3rd party logistics warehouse in Hong Kong to resolve any issue on shipping customer orders at quarter end

Review all Tundra’s shipments to ensure paperwork was done correctly to ensure proper duties & taxes was applied

Provide support to customers on all logistics issue

Wrote internal procedures for international shipping and custom clearance

Prime contract for all stockrooms onsite and offsite

Generates reports i.e.: Inventory reports, shipping cost, transportation cost, corrective action reports

Manage onsite & offsite inventory accuracy by cycle counts

Participates with finance & external auditors on annual cycle counts

Variance reconciliation i.e.: root cause analysis, line item accuracy, recommended corrective actions

Responsible for depleting obsolete material from inventory

Oversees the proper disposal of obsolete & scrap inventory

Responsible for all transportation issues e.g.: tracking, expediting orders, analyzing transportation cost and coding invoices,

Co-ordinates staff and work load to ensure all work completion according to deadline

Participate in Tundra’s Health & Safety program

Nortel Networks, Ottawa, ON 2000 - 2001

Production Control Scheduler

Communicated the production plan and generate daily metric and performance reports

Identified and expedited materials to support the building plans and schedules

Support production management teams by highlighting issues is to why the build plan was missed

Established and maintained the daily manufacturing plan according to schedule

Ensured and corrected any problems associated with the Bill of Material and routing

Co-ordinated staff and equipment to maximize production effectiveness

Scheduled production work to maximize output and throughput

DRS Technologies, Carleton Place, ON 1999 - 2000

Material Planner

Responsible for depleting obsolete material from inventory

Analysis of material for proper project alignment

Interfaced with vendors and customers on all material related issues

Ensured inventory accuracy by cycle counts i.e.: root cause analysis, line item accuracy, recommended corrective actions

Ensured and corrected any problems associated with the Bill of Material and the routing

Variance reconciliation

Interfaced with different groups and areas to resolve discrepancies

Identify and expedited materials to support the build plans and schedules

Ensured material shortages arrive in a timely manner

Maintained customer finished material purchase orders

Digital Equipment Ltd., Kanata, ON 1983 - 1998

Senior Inventory Control Planner, 1993 - 1998

Shipping & High Volume Finished Goods Co-ordinator, 1985 - 1993

Stockeeper III, 1983 – 1985

Reduced 6 million dollars in outstanding shipments to 50K

Managed onsite & offsite inventory accuracy by cycle counts

Coordinated with finance & external auditor on annual cycle counts

Variance reconciliation i.e.: root cause analysis, line item accuracy, recommended corrective actions

Interfaced with different groups and areas to resolved discrepancies

Ensured and corrected any problems associated with the Bill of Material and the routing

Managed the Finished Goods stockrooms and shipping and receiving activities for the manufacturing facility

Co-ordinated staff and work load to ensure all work completion according to deadline

Supported distribution personnel on proper process flows and correcting transaction errors

Responsible for the preparation of training package for the distribution team and for new software program

Volunteer

Convener of Little League Baseball teams; responsible for making up game schedule, organizing tournaments, seasons stat

Manager of minor hockey team responsible for organizing tournaments, social events and fund raising

EDUCATION & TRAINING

O.S.S.D

South Carleton High School

Richmond, ON 1982

Capacity Management

Production Activity Control

Master Planning

Material Requirement Planning

International Trade Logistics

Basics of Supply Chain Management

Just in Time

WHMIS

Tensoft- Fabless Semiconductor Management System

Microsoft Dynamics/ Great Plains

• Microsoft office

• ESD



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