Manager General
Resume:
JOSEPH (JOE) A. JACKSON, JR
210-***-**** aczfpm@r.postjobfree.com
**** ****** *** **. *******, Texas 78154
CAREER OBJECTIVE
Seeking a company that offers growth potential both professionally and on a personal level.
SUMMARY OF QUALIFICATIONS
Developing and streamlining checklists to reduce waste
Developing junior managers into senior managers
Holding employees accountable to their job descriptions
Detailed perfectionist to cleanliness
Loyal to the mission at hand
Proven ability to quickly understand and utilize new computer system applications
Proficient using Microsoft Excel, Word and Outlook
Strong analytical, problem solving, judgement and organizational skills
Knowledgeable of Human Resource policies
EXPERIENCE
Assistant Gen. Manager, Taco Cabana, Schertz, TX September 2016 – Present
Area Manager, Hearthstone Bakery Café, San Antonio, TX September 2008 – February 2016
Developed opening, mid-shift, closing, weekly and monthly checklists
Consolidated multiple purveyors to one main purveyor – reducing food cost
Conducted monthly store inspections
Developing key employees into managers
Expanded the company from one to three stores
General Manager, Village Inn Restaurant VICORP, INC., San Antonio, TX August 2005 – May 2008
Fast tracked to the position of Leading GM in San Antonio area
Trained all newly hired managers in San Antonio area
Opened two locations from construction to opening day
Received first place award in Texas for “Outstanding Performance in Guest Satisfaction Score”
Restaurant Manager, Whataburger Corp., San Antonio, TX September 2004 – June 2005
Responsible for corporate guidelines for a profitable store
Won first place in the nation for employee knowledge of product and speed of service
Food and Beverage Outlet Manager, Crowne Plaza, San Antonio, TX March 2001 – August 2004
Managed 150 seat restaurant, 24 hour room service, lobby bar, sports bar and Starbucks outlet
Reduced employee turnover rate by 15% - by increasing employee moral
Lowered payroll by 4 points to 15%
Initialized a cross training program which increased F&B revenue by 40% and profitability by 87%
Asst. Food and Beverage Director, Sheraton 4 Points, San Antonio, TX December 1997 – March 2001
Learned all aspects of being a Food & Beverage Director
Increased revenue by 130%
Increased profitability by 150% in a two year period
Increased Guest Satisfaction Service (GSI) by 40%
Increased sales by 1.6 million dollars in three years
PAST EXPERIENCE
Director of Outlets, Crowne Plaza (St. Anthony), San Antonio, TX July 1996 – November 1997
Restaurant Manager, Texas Tamale Company, San Antonio, TX May 1995 – May 1996
General Manager, Int’l. House of Pancakes, Dallas/San Antonio, TX March 1991 – April 1995
Restaurant and Lounge Manager, Marriott Hotel, Dallas/Austin, TX March 1987 – March 1991
MILITARY EXPERIENCE, Administrative Specialist, 70250 April 1976 – March 1980
Obtained a (SSIR) clearance (above Top Secret)
Assigned to the Operations & Plans Division with the Intelligence Division of the 96th Bomb Wing -- Dyess AFB, Abilene, Texas
Assigned to the Security Operations Center -- Misawa AB, Japan
Mastered electronic filing procedures
Detailed perfection with typed documents
Office organization and layouts
REFERENCES
Jason VandeBerg
Founder, President Hearthstone Bakery Café
Greg Robar
Area Manager Village Inn Restaurant (Retired)
Richard Foster
Owner-Signature Event Services
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