Customer Service Management

Professional Summary

Skills

Affiliations

Work History

DEBBIE GRANT

***** - *** ******, ********, ** T5L 1H8 (H) 780-***-**** (C) 780-***-**** ********@*****.*** Over 25 years in marketing management, brand management, advertising, public relations, program development, event management, customer service, fund development and sponsorship. Skilled in developing marketing strategies that increase participation and revenue. Strong team player adept at supporting team members to achieve personal and professional goals. Analytical strategic manager with excellent problem solving skills and time management. Organized, always willing to go the extra mile for on-time delivery.

Microsoft Office [Word, Excel, PowerPoint, Access, Outlook]

Customer Relationship Management System [IRM]

Chambermaster . Peoplesoft. IMIS

Wild Rose Elementary School Council, Alpha Psi Sorority, Alberta Farmers' Market Board of Directors, Classroom Business Instructor for Grade 5 and 9 Junior Achievement Program, MPI and Awards Committee Member

Event and Sponsorship Coordinator 07/2015 to 12/2016 REALTORS Association of Edmonton – Edmonton

Planning, implementing, evaluating all special events, community events, service partner program Promotion, sponsor recruitment, facilitation, volunteer management, committee support, safety, purchasing, event accounting, budget management

Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission

Communicated marketing teams plans and accomplishments to verify alignment with senior management objectives for the strategic plan

Working relationship with special event companies, hospitality, caterers, audio visual suppliers and booking agencies for entertainment

Events and Farmers Market Manager 10/2008 to 06/2015 St. Albert & District Chamber of Commerce – St. Albert Organize and Promote Chamber and City events: Largest Outdoor Farmers Market in Western Canada 250 plus vendors, St. Albert Lifestyle Expo and Sale Trade Show 200 exhibitors and attractions, Small Business Week & Award Evening, Healthy Business Challenge, Golf Tournament, Light Up St. Albert Snowflake Festival over 10,000 attendees. Hiring, training and performance evaluations for market, event staff and supervised their activities

Working relationship with St. Albert Economic Development, Perron Business Community in promoting business, attractions and events in downtown Perron District Financial aspects of event development, budgets, expenditures, market research and sponsorship. Sales forecasting and strategic planning organizing the farmers market profitability Collaborated with Chamber Board of Directors, Committee Members, Economic Developers, Suppliers, Vendors, Exhibitors, Business Community, Non- profit Organizations, Local, Provincial and Federal Politicians, City Departments, Volunteers and Advertisers to market events and services Education

Additional Information

Marketing and Membership Coordinator 09/2006 to 08/2008 Canadian Home Builders Association - Edmonton – Edmonton Identified value propositions and key messages for all of the company's marketing campaigns Initiated market research studies and analyzed findings to develop and promote the Renomark program with Renovators, Built Green program with Home Builders, Smoke Detector Program for older communities in Edmonton, Edmonton Fall Home Show, Renovation Show Coordinated art and graphics creation for effective company brand merchandise Attend and participate in Local, Provincial and National meetings Build, grow, nuture and retain Association membership Foster relations with City departments, suppliers, vendors Program Coordinator 10/1983 to 10/2008

DG Events and Sales – Edmonton

Associate with seminar leaders from across Canada to development, implement and deliver seminars and events to delegates

Sell, promote and market promotional materials

Work with hospitality and hotel industry in North America to deliver seminars Establish on-going relationships with companies and businesses to deliver effective training, leadership and coaching to their employees

Administrative Coordinator 10/1984 to 09/2006

University of Alberta – Edmonton

Analyzed dental education developments and monitored market trends to promote dental education to dentists, hygienists, assistants and staff with courses like Orthodontic Module, Local Anesthetic, Conscious Sedation, Advanced Cardiac Life Support, Dental Implants Consulted with dental supply companies to purchase products and services for courses Cultivated effective partnerships with University departments, Dental Associations, Dental Societies, Dental Trade Shows

Defined and tracked course development effectiveness and adjusted strategies accordingly financially and profitability

Developed and implemented campaign key messages through email, advertising and promotion of dental education courses and events

Hiring, training and performance evaluations for instructors, professors, office staff Diploma: Marketing

Northern Alberta Institute of Technology - Edmonton Marketing

Standard First Aid - Level C CPR and AED (2011 Protocol), Pro Serve, Volunteer: St. Albert Food Bank, Arden Theatre, Northlands, Main Stage Security: Seven Hills Music Festival, Interstellar Rodeo Music Festival, Edmonton Folk Festival, Edmonton Blues Festival, Edmonton Rock Music Festival, Guest Experiences at Rogers Place

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