Ronald P. Power

aczfnt@r.postjobfree.com www.linkedin.com/in/ronaldpower (C) 215-***-****

Summary:

IT Operations and Service Delivery skills managing enterprise accounts - managed services, operations, cloud services, co-located data centers, traditional data center environments and disaster recovery projects. Experience managing global teams supporting application & service implementation projects; changes, incident & crisis management events and SLAs.

Professional Experience:

Sungard Availability Services – (Philadelphia, PA) 2006 – 2017

Senior Service Delivery Manager

Primary point of contact for customers for IT operations support of enterprise managed and recovery service products. Provided oversight of service transition deliverables, SLAs and KPIs managing global support teams. Ownership of full life cycle of client’s software implementations, change management processes and incident/crisis events and the impact to managed production system and applications. Managed disaster recovery exercise plans and test execution projects. Supported sales growth along with pre and post sales solutions.

Selected to receive Sungard’s Customer Service "Above and Beyond Award"

Established customer relationship as trusted advisor to C level executive management

Participated in implementation of new managed services disaster recovery product

Key contributor in enterprise wide customized Service Now ticketing system

Voicenet Communications, Inc. –

Technology Services Provider – (Philadelphia, PA) 2000 – 2006

Senior Manager, Operations

Oversaw staff of 28 direct IT professionals, managed SLA and KPI metrics of unified communication & telephony implementation provisioning, call center management, out-sourced technical and network infrastructure support. Managed internal and client data center operations, including, change management practices; project management, backup and disaster recovery customer, hosting and email services, e-commerce applications, customer billing database, customer VoIP records and broadband carrier management. Provided customer and vendor relations management, technical on-site support resource scheduling, internal staff training, telecommunications and network infrastructure build-outs projects.

Implemented internal product training program to improve support efficiencies

Co-authored VoIP unified communications implementation & provisioning guide

Awarded a $9 million-dollar e-commerce transportation web development and hosting request for proposal

Ronald P. Power

aczfnt@r.postjobfree.com www.linkedin.com/in/ronaldpower (C) 215-***-****

Bucks County Community College - (Newtown, PA) 1992-2000

Director Operations, Network and Telephone Services –

Responsible for the overall planning, staffing, budgeting and directing for the College administrative and Bucks County Free Library data center facility, network telecommunications and technical support operations. The Data Center supports 20,000 credit and non-credit students, 400 faculty, 500 employees, 1 main campus, 2 off-campus locations, and in addition 18 county-wide libraries servicing 500,000 residents.

Maintain data center's hardware, software and telecommunications support contracts. Managed both short-term and long-term technology projects, as well as vendor relations. Direct reports included, 3 managers - Assistant Director of Operations/Systems Manager, Network Manager and Voice Communications Manager. Staff included; 15 technical professionals and three administrative staff.

Implemented customer service help desk and technology training departments utilized by both faculty and staff

Managed data center facility upgrade; converting from a centralized mainframe technology conversion to a distributed client server architecture

Selection and conversion of legacy applications to a fully comprehensive higher education driven database application system

Successfully lead a campus wide telecommunications cabling infrastructure. On-time and 12% under budget.

Technology Overview:

IT Managed & Disaster Recovery Products & Services

Cloud and recover to cloud technologies

Intel VM and physical server technologies,

SAN technology (EMC, NetApp, Hitachi)

AIX, UNIX (OVM/Linux/Red Hat/Solaris), ESX and Windows200x servers

Centralized data center systems; HP, Sun, IBM, AS/400

SQL Server and Oracle; Citrix Metaframe, IIS, DNS, Active/Directory

Replication software; SRDF (Symmetric Remote Data Facility); DataMirror and MirrorView

Service Now, Remedy Ticketing systems, and Call Center Software applications

Backup subsystems - Tivoli (TSM), CommVault and NetBackup

Network – Broadband circuits and equipment (routers, switches and firewalls)

Unified Communications tools, Voice over Internet Protocol (VoIP) Systems (AVAYA, Cisco, Asterisk)

MS Office Suite and CPMS (Custom Project Management System)

Education:

Associate Degree – Information Systems

Bucks County College

Training Certificates:

ITIL v3 Foundations Certification

PMP Foundations Certificate

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