Diana Kafka

*** ****** ****

P.O. Box **

Gypsum, CO 81637

Core Competencies

Human Resources

Banking

Customer Service

Budget, Payroll

Accounts Payable/Receivable

Professional Experience

Vail Valley Medical Center 2013-present

Patient Accounts

Biller/Follow-Up Specialist

Billing insurance for patient services. Follow-up on claims status and payments.

Ensure all commercial medical claims are submitted with a goal of zero errors. Analyzing patients accounts. Reviewing and appealing unpaid and denied claims. Work directly with the insurance company to get claims finalized.

Currently Billing and Follow-Up for Workers’ Compensation services.

CRCS-I Certification

oSitting for the CRCS Dual Exam on March 14th.

Part-Time Position

Hertz Rental Corporation 2009-present

Lead Customer Service Representative

Strong emphasis on communication and knowledge of ancillary products and services. Ensuring a positive car rental experience for customers. Working in a fast-paced environment to provide helpful, quality service and sales, while processing rentals with accuracy and attention to detail. Strive to resolve customer issues and concerns quickly and professionally.

Eagle County Government 2005-2012

Benefits Administrator- Human Resources Department

Provided benefits management for 475 employees and 1150 lives, including: Benefit Administration to include budgeting, auditing and balancing group and voluntary benefits, COBRA, Worker’s Compensation, (ADP) payroll input, budgeting, auditing and balancing group and voluntary benefits, Wellness Program. Maintained excellent knowledge of benefit plans and federal, state, and local legal requirements. Supported management by analyzing benefit options, current and past expenses, along with predicting future costs.

Worked closely with Benefit Consultants as well as numerous off-site vendors to offer employees quality benefits and opportunities. Set-up and hosting of annual on-site Employer sponsored Employee Benefit Fair. Participated in the occupational safety board.

Involvement with Interviewing processes.

Exemplary customer service

Key Achievements:

P.H.R.

FMLA Master Certification

Successful Annual Employee Benefit Fairs

Eagle County Government 1994-2005

Administrative Technician IV- Sheriff’s Office

Provided high level administration of office functions including: Assistant to Administrative Lieutenant, all in-house aspects of Human Resources role, interviewing/hiring, Payroll, AP/AR, Budget/Purchasing, Civil Process, Sheriff Sales/Seizures, Grant Financial Officer.

Key Achievements:

Administering nine million dollar budget

Providing Direct Information to customers both face-to-face and by telephone

Bank Northwest - Vail 1989-1990, 1992-1994

Branch Manager/Teller

Provided management for the following: teller line, new accounts, customer service, proof, training, interviewing/hiring, maintaining security procedures, verifying currency/Money Orders, etc., annual and 90 day employee evaluations.

Key Achievements:

Low employee turnover rate

Colorado West Mental Health 1990-1992

Administrative Assistant

Ensured the timely and efficient execution of the following: computer input, billing, filing, deposits, and scheduling appointments for 11 therapists on staff, customer service.

Education and Skills

High School – Steamboat Springs, CO

Coursework - Colorado Mountain College

PHR – Mountain States Employer Council

AAHAM – Insurance Institution Billing Certification

Software Proficiency:

Microsoft Office programs including Access, Excel, Outlook, Word, Power Point, Publisher, Org Plus, ADP software, CERNER, Paragon, ePremis, OHM

References

Available upon request

Contact this candidate