Jim Kelley MA, PMP, **** E. Ridgerunner Dr., Scottsdale, AZ. 85255

Cell 727-***-****, aczfli@r.postjobfree.com

Healthcare MANAGER

Jim is an extremely motivated and self-reliant management executive with a career of customer service skills and experiences with an ability to perform exceptional work in highly stressful situations. Jim possesses an exceptional grasp of analytical systems to problem solve while simultaneously enhancing productivity. He is an experienced negotiator and communicator, determined to remain the primary point of contact and face of the company to clients needing resolution to complex financial matters. Jim possesses the demonstrated commitment to exceed high standards and objectives. He is currently looking for a position with a company that has the spirit and culture allowing him to fulfill everyone’s objectives.

Professional Experience

Honor health, Scottsdale, AZ 04/2016 -

Clinical Informaticist -Identifies clinical practice workflow and process issues and concerns, and provides leadership and guidance to define system and process requirements that will optimize system performance and technology utilization by clinical practitioners. The goal of the position is designing information systems and technologies that are as transparent as possible to the clinical practitioner. Supports physicians, clinicians, health care workers, affiliates and partners by providing continuous support, troubleshooting and identifying opportunities for clinical information system improvements. Promotes future and present system functionality by designing, building and testing the clinical information systems.

Continue to expand software knowledge and experience

Obtained status of a Credentialed Trainer for the Epic Application Beacon

Attended and completed several Epic Super User courses

Trained users in the use of Epic Application pertinent to Oncology

Assisted users in general Epic user questions

Performed as the lead Clinical Informaticist ordering supplies and equipment to start a new satellite office within the new hospital to support the implementation of Epic

Carrington Real Estate Services – Tampa, FL 08/2015-04/2016

Real Estate Sales - designing effective strategies for generating leads, creating the plan of action to take, and executing his role in his company also entails developing attractive promotional campaigns used to draw new customers to the company’s products, while giving existing customers reasons to keep patronizing their products. Constantly on the lookout for new customers by showcasing my company’s products/services in home shows and exhibitions which he participates in, with the aim of increasing sales. As a sales expert, the representative understands that the amount of sales made in a residential area is a reflection of consumers’ needs there. Evaluate customers’ needs in a location before making supplies available in that area for the consumers there to purchase.

Continue to expand contacts and sphere of influence.

Provide the Value of Knowledge to my clients.

Maintain contact and follow up on requests for information.

Ensured all applications are entered properly in the customer database.

Assisted with department administrative and support functions and inbound real estate calls.

Contacted and developed long-term relationships with potential home buyers and sellers.

Consulted with clients to understand their needs, whether buying or selling.

Provided advice regarding the range of services available to clients – mortgage, title, escrow, and

Insurance.

Represented clients through entire process of home purchase or sale – negotiate offers with clients’ best interest in mind.

McKesson, Incorporated – Alpharetta, Georgia

Senior Clinical Project Manager -Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact. Responsible for effectively communicating with all project stakeholders, and third party vendors. Including but not limited to regular project updates and regular project meetings as outlined in the project plan. May be required to work with the applicable Sales, Clinical, and Technical teams in the pre-sales phase to determine the best solution for a particular customer to assure the feasibility of the technical solution and how it will meet customer expectations. The Implementation Project Manager will be responsible for Project Cycle Time, Forecast Accuracy, Revenue Recognition, and Customer Satisfaction.

11/2003 – 04/2014

Project/Practice Management

Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.

Identifies resources needed and assigns individual responsibilities.

Manages day-to-day operational aspects of a project and scope.

Reviews deliverables prepared by team before passing to client.

Effectively applies methodology and enforces project standards.

Prepares for engagement reviews and quality assurance procedures.

Minimizes exposure and risk of project.

Ensures project documents are complete, current, and stored appropriately.

Project Accounting

Tracks and reports team hours and expenses on a weekly basis.

Manages project budget.

Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.

Follows up with clients, when necessary, regarding unpaid invoices.

Analyzes project profitability, revenue, margins, bill rates and utilization.

Career Path Core Competencies

Financial Management

Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Understands pricing model and billing procedures.

Accurately forecasts revenue, profitability, margins, bill rates, and utilization.

Assures project legal documents are completed and signed.

Business Development

Identifies business development and "add-on" sales opportunities as they relate to a specific project.

Effectively conveys messages in both written and verbal business development discussions.

Communication

Efficiently facilitates team and client meetings following a CRAF format (Conclusion, Recommendation, Action and Followup).

Holds regular status meetings with project team.

Keeps project team well informed of changes within the organization and general corporate news.

Effectively communicates relevant project information to superiors.

Delivers engaging, informative, well-organized presentations.

Resolves and/or escalates issues in a timely fashion.

Understands how to communicate difficult/sensitive information tactfully.

Technical Understanding

Possesses general understanding in the areas of application programming, database and system design.

Understands Internet, Intranet and client/server architectures.

Possesses a thorough understanding of his capabilities.

Maintains awareness of new and emerging technologies and the potential application on client engagements.

Professional Qualities

Leadership

Challenges others to develop as leaders while serving as a role model and mentor.

Inspires coworkers to attain goals and pursue excellence.

Identifies opportunities for improvement and makes constructive suggestions for change.

Manages the process of innovative change effectively.

Remains on the forefront of emerging industry practices.

Teamwork

Consistently acknowledges and appreciates each team member's contributions.

Effectively utilizes each team member to his/her fullest potential.

Motivates team to work together in the most efficient manner.

Keeps track of lessons learned and shares those lessons with team members.

Mitigates team conflict and communication problems.

Client Management

Manages day-to-day client interaction.

Sets and manages client expectations.

Develops lasting relationships with client personnel that foster client ties.

Communicates effectively with clients to identify needs and evaluate alternative business solutions.

Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Builds a knowledge base of each client's business, organization, and objectives.

Organizational Responsibilities

Innovator Development

Conducts effective performance evaluations and mentors those with less experience through formal channels.

Helps team execute career development plans.

Seeks and participates in development opportunities above and beyond training required by us.

Trains other innovators and clients through both formal and informal training programs.

Encourages more junior Innovators to take responsibility for their development within the company.

Challenges fellow Innovators to progress toward their professional development goals.

Internal Operations

Suggests areas for improvement in internal processes along with possible solutions.

Leads internal teams/task forces

Approves team members' time and expense reports in a conscientious and timely manner.

Reviews the status reports of team members and addresses issues as appropriate.

Complies with and helps to enforce standard policies and procedures.

Shriner’s Hospital for Children – Tampa, Florida 2002 – 2003

Clinical Analyst - Provided clinical software support for the 20 Shriner’s hospital locations throughout North America. Authenticated software repairs, provided quality control for testing environments and performed rigorous troubleshooting for system failures.

Singled out to head special project aimed at identifying a suitable statistical analysis product using corporation’s key quality indicators; successfully completed task in less than half the time estimated for project completion.

MTSP, Incorporated – Clearwater, Florida 1994 – 1996; 1999 – 2002

Pharmacy Project Education / Implementation Consultant 1999 – 2002

Worked directly with clients of this international leader in pharmaceutical dispensing systems. Duties included building, maintaining, repairing, refurbishing and providing technical support of all the products sold.

Singled-out to author user and training manuals for company’s entire line of models, which ensured safe, correct and efficient usage.

Served on Quality Improvement committee formed to achieve company’s goal of earning ISO 2003 certification.

Pharmacy Project Education / Implementation Consultant 1994 – 1996

Implemented a comprehensive pharmacy information system at more than 100 customer sites. Implementation consisted of installing all hardware and software purchased to support the system, train clients in the use of the system purchased according to signed contracts. Partnered with client post sale through go live and transition to Support. Office duties included second and third echelon product support.

Provided clients with hands on project management that ensured their successful implementation and mastery of new system.

Department of Veteran Affairs – St. Petersburg, Florida 1996 – 1999

Veterans Claim Examiner

Administered as many as 300 active claims per week for eligibility of benefit awards in a Regional departmental office.

United States Air Force – United States Air Force 1974 – 1994

Pharmacy Superintendent

Directed the integration of policies from the facility, base, command, state, and federal levels and authored or augmented policies required for proper follow-through. Responsible for obtaining proper drugs, equipment and supplies for each mission; maintained records of drugs ordered and dispersed.

Designed and implemented investment plans for short- and long-term facility needs.

Prepared annual budgets and schedules for work, training, safety and security.

Developed new training initiatives for pharmaceutical technicians.

Provided leadership for 12 technicians and 15 volunteers spanning three departments, optimizing their productivity.

Increased productivity by up to 30% by initiating time and motion studies that analyzed workflow, standardized task completion and improved work methods.

Located supply vendors that were able to successfully reduce back ordered supplies by 90%, out of stock critical care items by 99.9% and errors by 98%; work in this area was recognized by a health inspection team as best practice.

Effectively led the organization through audits by control drug inspectors and maintained compliance with JCAHO and military health service inspectors.

Oversaw the Pharmacy and Therapeutic Committee, which was in charge of determining the supply of pharmaceuticals, and reported adverse drug reactions.

Led on the job training for new graduates of the Air force School of Healthcare and Sciences, which ensured their smooth transition into the workforce.

Education and Certifications

Webster University – St. Louis, Missouri 1994

Master of Art Degree in Business

Southern Illinois University – Carbondale, Illinois 1990

Bachelor of Science in Health Care Management

Community College of the Air Force – Montgomery, Alabama 1990

Associate of Pharmacy Technology

Project Management Institute – Newtown Square, Pennsylvania 2005

Project Management Professional Certification

Bob Hogue School of Real Estate, Inc – St Petersburg, Florida 2004

Fl Sales Associate – 63 hour course completion

Credentialed Epic Trainer– Scottsdale,AZ 2016

Beacon Application – 240 hour course completion

Contact this candidate