PROFESSIONAL SYNOPSIS

**.*+ years in software development with Amdocs and Ericsson using J2EE.

I served in Telecom domain specifically with order management system.

My key personality traits are innovation and insightfulness. With these traits I have been able to exceed expectations. My innovation list includes numerous tools, quick fixes of problems and resolution of key issues.

I have been involved in every phase of development cycle solutions, scoping, design, coding, testing, supporting, managing team, and training, cross site team management.

I have had role of product owner, security leader, FOSS implementation, tools implementation, performance check.

Extensive experience of 4 years with jProbe performance tool.

Proficient in Java, J2EE, EJB, JMS, Servlets, JSP, JSF, Hibernate, JPA, spring, JDBC, XML, HTML, JavaScript, Jquery, Perl

Well acquainted in creating tools for faster development and improve the quality.

A very good team player with the ability to work independently with minimal supervision.

Strong Communication, Interpersonal and Problem solving skills.

Currently I am managing “Order To Activation” service which includes providing quick production solution, automation of solutions, keeping customer informed about production status, creating tools, training team.

PROFESSIONAL EXPERIENCE

Period

Organization

Designation

Client

Project

Feb’2017 till today

Amdocs Inc.

Business Analyst Advanced

Comcast(America)

Web portal for real time business view of order for Enterprise Fiber solution of Comcast.

Sep’2016 to Jan’2107

Amdocs Inc.

Software Support Specialist

Comcast(America)

Web portal for real time business view of order for Enterprise Fiber solution of Comcast.

Jul’2015 to Aug 2016

Amdocs Inc.

Software Support Specialist

Telefonica (Argentina)

Order management system for wireless and wireline telecom services and equipment

Feb’2015 to Jun’2015

Amdocs Inc.

Business Analyst

Telefonica (Argentina)

Order management system for wireless telecom services and equipment

Jan’2014 to Jan’2015

Amdocs Inc.

Business Analyst

USCellular (America)

Order management system for wireless telecom services and handsets

Jun’2011 to Dec’2014

Amdocs Development Center India Private Ltd.

Development Expert

América Móvil (Chile)

Order management system for wireless & wireline telecom services, TV, internet and equipment

Nov’2010 to May’2011

Amdocs Development Center India Private Ltd.

Development Expert

Rogers(Canada)

Order management system for wireless & wireline telecom services, TV, internet and equipment

May’2009 to Oct’2010

Amdocs Development Center India Private Ltd.

Senior Subject Matter Expert

Rogers (Canada)

Order management system for wireless & wireline telecom services, TV, internet and equipment

Dec’2006 to Apr’2009

Amdocs Development Center India Private Ltd.

Senior Subject Matter Expert

Sprint (America)

Order management system for wireless telecom services and equipment

May’2006 to Nov’2006

Amdocs Development Center India Private Ltd.

Subject Matter Expert

Sprint (America)

Order management system for wireless telecom services and equipment

Jun’2005 to Apr’2006

Ericsson India Pvt Ltd.

Support Engineer

Dishnet (India)

MMS Service for mobile

Dec’2004 to May’2005

Ericsson India Pvt Ltd.

Trainee Engineer

MTNL (India)

Wireline Broadband service for wireline

Jul’2004 to Nov’2004

San Industrial Automation

Project Engineer

Delhpi (India)

Industrial automation solution

EDUCATIONAL QUALIFICATIONS

Bachelor of technology in Electronics and Communication from GGSIPU (Guru Gobind Singh Indraprashta University), Delhi, India with 72% cpa.

TECHNICAL BACKGROUND

Tools

Eclipse, NetBeans, Intellij, TOAD, Oracle Sql Developer, MySql Workbench/Toad, jProbe, CC, Xtra-C, Perforce, Quality Center

Database

ORACLE 11g/10g, MySQL

Programming Languages

Java, C, C++, PL/SQL, JavaScript, XSL, Bash, Perl

Operating Systems

Windows / Linux

Java/J2EE Frameworks

Spring

ORM

Hibernate, EJB

MVC

Servlet, JSP, Struts, Spring MVC, Apache MyFaces

Web services

JAX-WS

AJAX

JSON

AOP

AspectJ, Spring

JavaScript

jQuery, AngularJS, Backbone.js

Servers

Apache Tomcat 7, BEA Weblogic 10, Jboss 7, IBM Websphere

Company

Amdocs Inc.

Project

Comcast Enterprise

Application

Ordering Management System (Order To Activation, O2A)

Duration

1-Sep-2016 to Present

Software Platform

Casandra, QlikView, Storm, JBPM, Drools, Kafka, Simba, Talend, Spark, JESI, ODO, OGW

Designation

Business Analyst Advanced

Responsibility

Create solution of customer request for Sky 4.0

Integrate solution for various application

Supervise development and quality checks

Special achievements

Appreciated by team and manager for excellent collaboration with client and developers.

Company

Amdocs Inc.

Project

Telefonica Argentina

Application

Ordering Management System (Order To Activation, O2A)

Duration

1-Feb-2015 to 31-Aug-2016

Technology used

Java, Web Services, PL/SQL, JSF

Designation

Software Support Specialist

Responsibility

Continuing in O2A I have responsibility of building customer trust and ensuring that we deliver.

I am managing team at Chile, India and US.

Overseeing MnP development, tools development, solution discussion with customer.

Provided SLA research

Building relationship with other teams

Providing RCAs of the problems

Special achievements

Created real time trend analysis tool which helped in detecting pattern of fallout thus in finding cause of problem.

Exception extraction tool which detects where problem is then extract and email it. It saved lots of human effort

Created web based tool platform for easy publish and accessibility

Problem cause identifier tool which has accumulated years of experience coded into it to detect problem pattern in subscriber data to find real cause of the problem

Company

Amdocs Inc.

Project

North American Client (USCellular)

Application

Ordering Management System (Order To Activation, O2A)

Duration

13-Jan-2014 to 31-Jan-2015

Technology used

Java, Web Services, PL/SQL

Designation

Expert/Individual Contributor

About O2A

Order To Activation is a production support activity for OMS application. It is created to the fact that in production orders get stuck during activation, billing etc. and we need to resolve this failure so that order gets completed before actual fix comes as defect fix and customer services doesn’t suffers from it.

Responsibility

I have the prime responsibility to oversee Tools development, customer interaction, mass update scripts, reporting and method & procedure document verification.

Not only solutions are provided for issues in system, we are also providing solution to customer for issues which were missed during design or customer agent/csr are creating.

We are helping them in proposing Change Requests for improvements in application.

We create a document known as MnP (Method and Procedure), which contain steps for resolving an issue. I had created its template and guidelines. We have regular meetings with USCC for discussion on it.

Participated in design discussion of automation tool, STORM. Provided important information about how it should work. I have the task to maintain ETL (Extract, Transform, Load) on which our automation tool runs.

I am working closely with QA of O2A to provide suggestion, challenges and future opportunities.

Created integrated solution which includes several parties outside Amdocs.

Created process for defect handling across all teams.

Encouraged team to go towards full automation. Even for cases where full automation is not possible, use PL/SQL to get work done quickly.

For prevention of issues created process for data fix using MCO tool.

Special achievements

Introduced concept of storing database updates in generic manner for audit purposes.

Created Java based tools like mass cancelation tool for pending orders, generic tool for reporting which takes text file as input, extracting and emailing request/response of API for an order to yourselves, attribute data verification which handles complex logic to verify its integrity, tool to generalize error and automatic mapping with defect and MnP.

Conducted one week training on OMS for people in offshore which was highly appreciated.

Received special thanks for work done on device issues they were having. Appreciation came from business unit and supply chain management.

I have been specially recommended by VP of O2A for leading all future related tasks.

Improved DB Extract process from 2hrs to 10mins.

Company

Amdocs Development Center India Private Ltd.

Project

South American Client (AMX)

Application

Ordering Management System

Duration

30-May-2011 to 10-Jan-2014

Technology used

Java, J2EE, EJB2.0, Web Services, JMS

Designation

Expert/Individual Contributor

Responsibility

Nonfunctional requirement handling is my primary responsibility. It includes performance check and operational handling. On regular basis I keep sharing my knowledge in team about performance, security Amdocs best coding practices.

I am also responsible for handling new technologies and concept implementation for the project. Like jRebel/ATS/Automated Build/jUnit. For jUnit I am responsible for building knowledge, confidence and solving challenges faced by the team. Along it I have team of 5 members for handling CRs. I also have responsibility of core trustee and security trustee

During this tenure for a period of 7 months I have provided NFT area related help in 4 projects which belonged to North American and European clients (AT&T, USCC, Vonage, VFNL). I have been appreciated for excellent and innovative work.

I also participated in scoping activities for a period of 4 months. During this tenure I had given a challenge of handling very complex and biggest CR, which got major breakthrough with innovative thinking. From the list of latest task, I have production readiness and operational items delivery responsibility. It involves topic like DB Extract, Reconciliation and Stuck Orders.

Special achievements

Appreciated for creating NFT procedure during DCUT phase.

Created various tools which helped everyone for e.g. log to html converter (for easy readability), performance analyzer (tells which area of code can be problematic), merge task report and many more. Because of these tools got myself in Amdocs magazine of iRock section.

In latest addition virtual desktop allocation tool has reduced emails to zero for notification of allocation/release of virtual desktop. ServerAliveStatus tool give one glance status of the application for ST env. It has been appreciated by testing and application teams.

Company

Amdocs Development Center India Private Ltd.

Project

Canadian Client (Rogers)

Application

OMS

Duration

1-Nov-2010 to 29-May-2011

Technology used

Java, J2EE, EJB2.0, Web Services, JMS

Designation

Expert

Responsibility

Leading new team for UAT defects to become one of the best among other.

Responsibility of core trustee for managing core cases for project.

Created log formatter tool which converts log into html format to group log on basis of order, order action, activity and exceptions.

Special achievements

Got appreciated for showing excellent output for defects solved per person.

LogFormatterTool is widely appreciated by the people. During Market Space program other team approached for having similar for the applications.

Company

Amdocs Development Center India Private Ltd.

Project

Canadian Client (Rogers)

Application

OMS

Duration

27-Apr-2009 to 31-Oct-2010

Technology used

Java, J2EE, EJB2.0, Web Services, JMS

Designation

Senior Subject Matter Expert

Responsibility

I handled CRs which meet all expectations. Build the knowledge of new people for having complete responsibility from activity basis. I had responsibility as focal point for core product patch and update from account.

I learned and implemented performance best practices. Found many performance issues in various part of the ordering system. It helped us in solving it in development phased and given us picture of what risks we are taking.

Introduced concept of Consts to manage constants through interface which was appreciated at various account level.

Special achievements

I was appreciated for building confidence in new joinees. My results in NFT highlighted me as future expert.

Company

Amdocs Development Center India Private Ltd.

Project

North American Client (Sprint)

Application

FDT(Ordering System)

Duration

15-Dec-2006 to 24-Apr-2009

Technology used

Java, J2EE, EJB2.0, Struts, Jsp, Servlet, perl scripting

Designation

Senior Subject Matter Expert

Responsibility

Design and lead change requests in order to deliver quality product meeting all expectations. During scoping phase raised a valid concern in design which later handed over to me for its complete handling.

Writing High Level Design, Detail Design, Coding, Supporting for various testing phases and Leading performance task to analyze impact and give improvements.

Lead the key architecture change required in the application.

Special achievements

Awarded with excellence in work, for playing key role in delivering a major version. Awarded with letter of recognition for customer satisfactory onsite support.

Improved performance for key parts of the software, some to more than 1000%.

Created tool which automatically sends e-mails to concerned persons for merge tasks, which is implemented for 8 different applications

Company

Amdocs Development Center India Private Ltd.

Project

North American Client (Sprint)

Application

FDT(Ordering System)

Duration

15-May-2006 to 14-Dec-2006

Technology used

Java, J2EE, EJB2.0, Jsp, Servlet

Designation

Subject Matter Expert

Responsibility

Responsibilities were to write Detailed Design, Coding, Supporting version till the end of production for same.

Company

Ericsson India Ltd.

Project

Indian Client (Dishnet)

Application

MMS, GPRS

Start Date

01-Jun-2005 to 10-May-2006

Languages used

Java, Perl, Shell

Technology

Juniper Router and Switches, Sun Solaris 9, Raid5, Oracle 8.

Designation

Support Engineer

Responsibility

My responsibility was to upgrade system software and configuration & solve tier 2 problems related to application failure, configuration and network problems.

Create specialized tools for billing and MMS system support. Created CDR decoding and viewer tool to view different type of CDRs. Written scripts in shell and perl for system maintenance and upgrade.

Worked Sun Solaris 9 OS on Sun Fire and Sun Blade system in clustered environment. Along with Juniper router and switches for MMS and GPRS system.

Special achievements

Appreciated by VP on behalf of customer for fixing corrupted CDRs in just 3 hours by creating CDR fixing tool which intern saved lost revenue of customer (later this tool updated to support various CDR fixing problems).

Appreciated by customer to provide special report generation script which current OSS system cannot provide them.

Specially appreciated by Director to learn and provide Delhi to Pune RSG connectivity in shortest time.

Company

Ericsson India Ltd.

Project

Indian Client (MTNL)

Application

Broadband

Duration

30-Dec-2004 to 31-May-2005

Languages used

Java, Perl, Shell

Technology

Juniper Router and Switches, Sun Solaris 9, Raid5, Oracle 8.

Designation

Trainee Engineer

Responsibility

To implement HpOpenView tool for MTNL Delhi for broadband project for MTNL Delhi.

Integrate third party software via java based API with the current system.

Special achievements

Created specialized script which generate xml report for status of network element and send it to concerned person via e-mail.

Company

San Industrial Automation

Project

Automated Sliding Doors, Delphi

Application

ARM SDK 500.

Duration

01-Jul-2004 to 29-Dec-2004

Languages used

C++, Perl, Shell

Designation

Project Engineer

Responsibility

It was very brief time here. Just to mention this was our startup company which provides automated solution for various manufacturing line.

We had our core product as automatic sliding door. We have been awarded a quality check project for Delphi.

At here my part was to design intelligent variable speed controlled dc motor circuit, control panel for operation, PLC programming for Sensors, Autocad designs. Provide automation solution.

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