R icky Lynn Stroud Jr.

210-***-****

aczfko@r.postjobfree.com

My goal is to be able to travel and utilize my strengths to better myself as well as those around me to accomplish directives. I hope to gain success by helping others succeed. It makes me happy to see others succeeding as a result of the assistance and leadership that I can provide. I am fully motivated to take on more responsibility and challenges. I’m excited to start immediately. EDUCATION

GARY JOB CORPS

03/27/2009 Certified Clinical Medical Assistant

Obtained the Highest Score on the Texas Health Care National Certification Exam, and Graduated with Honors. Maintained leadership Roles and was on the Deans List for the entire duration of school.

Lytle High School

05/28/2007 Diploma Of General Studies

Most Improved Student. Received a score of “Commended” on the Texas Assessment of Knowledge and Skills exams.

Skills & Abilities

MANAGEMENT

I have trained 20-25 people at a time on how to handle customers in a friendly and professional manner. As well as how to position information that the customer might find inconvenient or unfair, to something the customer might find helpful. I am very familiar with Microsoft Word, Excel, Power Point and Apple’s Variation of these applications. I use these applications on a daily basis.

Amazing soft skills Leadership Skills Attention to Detail, Determination, Integrity, Honesty, and product knowledge.

I have experience motivating others to accomplish tasks assigned to them as well as company goals.

Proficient in recognizing and catering to different learning styles.

Experience

SALES REP ACCOUNT MANANGER CSR ALORICA SAN ANTONIO 04/11/2016- PRESENT 10940 LAUREATE DR STX 78249

Retention sales. Keeping customers from disconnecting on client project. Dealing with various client related goals as well as meeting metric goals set by client standards.

Managing customer bills and finances.

Help maintain team moral by assisting others to meet metric goals, as well as present different and creative strategies for success.

CUSTOMER CARE ADVISOR IBEX GLOBAL 06/2015-09/2015 12449 SILICON DR SAN ANTONIO TX 78249

I assisted customers to troubleshoot their electronic devices such as smart phones, tablets, and MP3 players. I was given the roll of floorwalker to assist other advisors on proper procedure and customer retention techniques.

CUSTOMER SERVICE REP WEST A.K.A. ALORICA 10/2014-03/2015 18889 F.M. NATALIA TX 78059

I received calls from customers concerning their utility bill. I would discuss how their billing works and what is itemized on their bill. I would also take the time to educate the customer in the friendliest, courteous, and professional manner on techniques that will help them to better gain control over their billing and usage.

OFFICE/FIELD SUPERVISOR J.M. TRANSPORT 01/2012-10/2014 11330 INTERSTATE 10 FRONTAGE RD. #8000 SAN ANTONIO TX 78249

I assisted with project development, employee development and retention. I handled disciplinary action including but not limited to referals, coaching, productivity plans, ect I would work very closely with the clients to strengthen the company to client relationship. I signed and delivers all invoices as well as all bill of ladings.

210-***-****

aczfko@r.postjobfree.com

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