IT Management

DOUG MESKELL

770-***-**** aczfjd@r.postjobfree.com linkedin.com/in/doug-meskell Alpharetta, GA IT LEADER FOR FINANCIAL INDUSTRY

MANAGING AND GROWING TEAMS FOR: OPERATIONS SYSTEM ADMINISTRATION DATABASES APPLICATIONS Passionate leader of 20+ years with focus on planning, building, improving, and growing IT organizations and departments. Experienced in architecting, implementing, and managing corporate and PCI-compliant data center environments with focus on global tool sets and processes. Capable of rebuilding underperforming groups and implementing new teams to meet business needs. Career highlights include:

Translating dynamic technical concepts into solutions, reducing costs and increasing productivity. Demonstrated $250K initial capital expense can result in increasing server to staff ratio, improving coverage of monitoring to 99%, and saving $500K+ annually.

Driving teams as hands-on leader capable of managing projects while also teaching and mentoring teams on software and systems; firmly believe in understanding technology to make accurate leadership decisions. Resulted in several team members earning accolades. Called upon repeatedly to enter new teams, overhaul them, and fix problem areas.

Designing and building environments that stand the test of time. Developed SaaS-like environment holding strong at 7+ years and earned recognition for a PCI environment noted as securest, easiest environment for teams that has lasted through additional acquisitions.

Systems Admin (UNIX & Windows) Databases (MS SQL & Oracle) Virtualization (Hyper-V & VMWare) Tools (Security, Monitoring, Systems Management) IT Management & Strategy Operations Management (NOC) Enterprise Architecture PCI Standards ITIL

PROFESSIONAL EXPERIENCE

CIOX HEALTH 2016 – 2017

DIRECTOR, IT SUPPORT

Hired by VP to build IT organization after corporate turmoil due to acquisition and multiple management changes. Tasked with correcting and improving desktop management and other production tool sets. Oversaw team of 10 to identify and solve issues in monitoring and tools, corporate infrastructure management, and other areas based on findings. Managed equipment support team supporting all desktop builds and VDIs and peripherals. Provided 2nd level support to helpdesk and operations team (NOC).

Identified inconsistencies and poor design for desktop management, asset management, and ticketing systems. Completed rebuilds and oversaw deployments to begin fixing issues.

Developed staffing model for monitoring and tools teams, utilizing existing resources to overhaul tools. Brought together process owners from acquisitions with vendors to build standard hardware, software, and system models.

Recognized by business line director for VDI environment changes and fixing team's daily system issues.

Set up team for success if changes and processes are followed by future managers. Change to interim CIO resulted in new focuses and teams, with more overhauls expected after new CIO hired. S1 CORPORATION (ACQUIRED BY ACI WORLDWIDE) 2007 – 2016 MANAGER, MONITORING AND TOOLS 2008 – 2016

Took over problematic monitoring team at request of management; existing processes used multiple unsupported tools and had minimal integration, resulting in operations center receiving inaccurate alerts, missing critical issues, and causing costly triages. DOUG MESKELL 770-***-**** aczfjd@r.postjobfree.com linkedin.com/in/doug-meskell-b8a1884 PAGE 2 Manager, Monitoring and Tools, Continued ...

Managed 4 senior technicians, 2 mid-level technicians, and budget of $1M. Stepped up to temporarily handle additional team with

$1.5M budget, reporting directly to VP for 8 months.

Stabilized tool set in first 3 months, then designed new PCI-compliant environment and deployed standardized global monitoring and tool set within next 3 months.

Drove SaaS-like environment by allowing system owners to control alerts while monitoring team maintained tools and provided support. Earned positive feedback for model which lasted for next 7+ years.

Captured 99.99% uptime and 99% monitoring of product services and components while cutting non-actionable alerts to near zero through new tool set, allowing production teams to reduce time spent on triages and focus on product enhancements and deployments instead.

Integrated 3 acquired companies, 1500 additional servers, 6 product lines, and 6 data centers for 150% growth without re- design or extensive changes.

INFRASTRUCTURE ARCHITECT / SUPPORT 2007 – 2008

Relocated to Atlanta to manage PCI-compliant environment, allowing product line to be hosted in-house. Produced fully documented design, including hardware, networking, AD domain, security, and supporting software. Managed systems administrators and support during build phase and first year of operations.

Played key role in S1 becoming one of the largest PCI vendors in the market; the environment is still considered preferred architecture for ACI to this day.

Reduced time to build servers, load software, and perform security checks from 3-5 days down to multiple setups every day.

Implemented additional security measures, resulting in no issues for next 4 years. BANKNORTH (ACQUIRED BY TD BANK) 2002 – 2007

MANAGER, AUTOMATION AND TOOLS TEAM 2005 – 2007

Moved to new team after correcting infrastructure issues to duplicate success with monitoring, ticketing, and security tools team. Reviewed all current tool sets, business needs, and competitive tools to identify issues and areas for improvement.

Solved Java issue, significantly reducing number of calls to help desk per week from 100+ to 1-2. Implemented solution in 1 week, deploying to 10K systems across 6 states.

Implemented and / or upgraded new inventory and patching tools, security tools, and ticketing tools. Removed complexity from previous upgrades, often redesigning systems from scratch to unify them. Received positive feedback.

Played key role in field team standardizing and updating 10K desktops through implementing tool to assist in imaging, patching, and inventorying.

MANAGER, ENTERPRISE SYSTEMS TEAM 2002 – 2005

Hired to organize IT infrastructure, overseeing team responsible for Windows and Novel domains, email, backups, monitoring, ticketing, and security tools. Addressed all problem areas one by one, creating corrected processes and transferring ownership and maintenance to peer managers to focus on remaining problems. Learned all systems beyond normal duties to make accurate decisions and plans for team. Managed 10-person infrastructure team and co-managed 5 geographically dispersed field support teams totaling 30 members; environment contained 7000+ systems, 5 domains, 10 exchange servers, and minimal monitoring and tools.

Stabilized and centralized infrastructure management and design / maintenance of infrastructure applications across 6 states.

Consolidated AD infrastructure, implementing process to migrate 7K desktops and exchange users from NT to Windows 2000. Turned over process to helpdesk and field teams to complete.

Provided guidance on implementation of 24x7 NOC team, SOX audit controls, clarifying inter-department ownership, and creating quality of service feedback processes.

DOUG MESKELL 770-***-**** aczfjd@r.postjobfree.com linkedin.com/in/doug-meskell-b8a1884 PAGE 3 S1 CORPORATION 1997 – 2002

INTEGRATION TEAM DATABASE ADMINISTRATOR 2001 – 2002 Brought into role to address implementation issues in production datacenter for new customers. Held role as database administrator for data center integration team, configured and migrated databases, and worked with development team to resolve issues. Refined experience in Informix, MS SQL, and Oracle.

Recognized as instrumental in growth and improving performance planning, monitoring, and troubleshooting procedures. LEAD PRODUCTION ANALYST (ACTING MANAGER) 1999 – 2001 Created and led initial production analyst group to address advanced technical issues, collaborating with production DBAs and development team to solve performance and data-related issues. Held acting manager role due to driving previous improvements. Tested, implemented, and re-coded batch control interface. Worked directly with end customers and development team.

Trained 24x7 team, built new processes to handle nearly any problem, and resolved issues. Resulted in team rarely being called from home.

Played key role in assisting with complex data repair, providing initial workarounds and creating design specifications for development teams.

Quantified / documented batch performance for creation of first SLAs, co-authored installation prerequisites, and trained client advocates and DC operators.

DC OPERATIONS (NOC) 1997 – 1999

Hired under Alltel contract for S1 data center, moving up to first shift lead within 3 months due to ability to work with people and extensive knowledge. Oversaw all processes and procedures for 3 shifts as well as interviewing and training staff, communicating with banks, hosting daily status reports with ClientAdvocates, collaborating with development teams, and troubleshooting. Performed role as acting manager for 6 months during Alltel to S1 transition. Declined operations manager full role to create analyst team.

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