Strategic Communications and Marketing Leader

EXPERIENCE

WLR AUTOMOTIVE GROUP, INC., FREDERICK, MD

PROCESS & DEVELOPMENT MANAGER

AUGUST 2013 – JANUARY 2017

o Aligning company culture and customer loyalty operations to increase revenue

o Chief communications leader, internal/external communications o Chief company writer/editor, from business procedures to press releases

o Cultural development/engagement for 300+ employees over eight businesses

o Customer loyalty thought leader, implementing first-impression programs

o Direct report to President & CEO, community event thought leader & planner

o Go-to project manager, Department Head w/ staff oversight

o Job Fair and customer/employee outreach thought leader & planner

o Multi-media employee communications leader, attentive to organizational pulse

POLITICAL PROFESSIONAL, NYC/MD

CAMPAIGN MANAGER & SENIOR ADVISER

DECEMBER 2007 – NOVEMBER 2013

o City Council- to Congressional-level management & strategic advising o Election Day execution, crisis management, building alliances, constituent loyalty

o Implementing all field operations, talent recruitment, messaging, policy, finances

o Mobilizing coalitions: public relations, lobbying, community outreach, events

RICE AGENCY INC., HAGERSTOWN, MD

COMMERCIAL SALES & MARKETING DIRECTOR

DECEMBER 2011 – AUGUST 2013

o Daily communication with business owners, customers, community leaders

o Extensive sales/marketing experience, overseeing multiple states & territories

o Invited speaker to coach on customer experience & relationship building

o Quota-driven, customer call interaction, proactive & fast-paced performance

DEMAND MEDIA STUDIOS, SANTA MONICA, CA

SENIOR CONTENT WRITER

MAY 2009 – JANUARY 2013

o Adhering to highest journalistic standards & in-house editorial process

o Remote work arrangement, creating numerous types of copy/content

o Quota-driven, composing 1,000 – 7,000 words, per day (average)

EDUCATION

AMERICAN PUBLIC UNIVERSITY, B.S. PSYCHOLOGY

3.9 GPA, Magna Cum Laude

LEAN SIX SIGMA

Certified

SOCIAL MEDIA FOR BUSINESSES

Certified

REFERENCES

AVAILABLE UPON REQUEST

“In my 30 years of business, I have never

worked with someone as driven. An

amazing asset. If you decide to go with Jeff,

I guarantee it will be one of the best hires

you ever made.” –Randall S. Simpson,

President & CEO, WLR Automotive Group, Inc.

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