Gayathri

Contact: 609-***-****

Email: aczfi1@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 8+ years of experience in IT industry with good knowledge on SFDC and Force.com Platform Administrator, hands on experience on Java.

Extensive experience in building reports and dashboards and customizing them as per the requirements.

Worked on Salesforce.com Sales cloud, Service Cloud and Software Development Life Cycle.

Worked on Data Migration and Integration tools like Apex Data Loader, Data Wizard etc.,

Good Knowledge in implementation of Custom Objects, Custom Tabs, Workflow rules and Role based Page Layouts and Record Types. Approvals, Assignment rules.

Experienced on implementation of advanced fields like Lookup relations, Master-detail relationships, Field Dependencies, Validation Rules, Page Layouts, Workflows and Approval Process, Many to Many Relationships, Picklists, Multi Picklists, Custom Formula fields, and creation of Email Templates according to the Requirements.

Worked on creation of Roles, Profiles, Tabs, Tasks and actions and Validation rules.

Hands on experience on insert, update, delete, export data from CSV files.

Worked on import and export operations to load customer data and other master data adopting data loaders.

Proficient on creation of Roles based on Organization role hierarchy and implemented Record-level and Field-Level security and configured their sharing settings.

Worked on L1/L2 Support.

Worked on different sandboxes for developing and testing the code, and to migrate the code from sandbox to production after testing.

Hands on experience on Web Services like SOAP (Simple object access protocol), REST (Representational state transfer) to provide services within the enterprise as well as the services that are exposed to the public API’s.

Worked on different kinds of workflow actions like time-dependent workflow action, immediate workflow action, new field update, new email alert, new task and new outbound message.

Knowledge on DML Statements, DML events and also APEX Trigger Context Variables.

Extensive experience in developing Visualforce pages, knowledge on standard controllers, custom controllers and controller extensions.

Experience in working on Eclipse IDE and Force.com Plug-in to develop business login in Apex.

Worked on creation of metrics, attributes, filters, dashboard and reports, advanced chart types, visualization and calculation to manipulate the data using Tableau.

Excellent interpersonal, management and communication skills, self-motivated, fast learner and quick grasper, team-oriented.

TECHNICAL SKILLS

Languages :

APEX, JAVA, SQL.

Web Technologies :

Visual Force, HTML, JavaScript and Web Services.

Salesforce.com :

APEX, Visualforce, Triggers, Roles, Profiles, Workflows, Email templates, Validation Rules, Page Layouts, Custom objects, Apex Data Loader, Import Data Wizard, Formula fields, Look up relationships, Master detail relationships.

Salesforce Tools :

Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Import Wizard.

Java Technologies :

Servlets, Web Services, JDBC, JSP.

Development Tools :

Force.com IDE, Eclipse, Net Beans IDE.

Operating Systems :

Linux, Unix, Windows.

CERTIFICATION

Salesforce Certified Administrator - 16805689

Salesforce Certified Platform Developer1 – 16792739

PROFESSIONAL EXPERIENCE

Lexmark International Inc., Lenexa, Kansas. Jan 16-till date

Sr. Salesforce Administrator

Responsibilities:

Based on Business Requirements worked to enhance CRM and to streamline its sales process to integrate ERP, CPQ and all other third party systems.

Designed workflow rules, and specify related tasks, email alerts, time triggered tasks.

Worked on standard objects like contacts, workspaces, accounts, reports and case management.

Involved in creation of roles, profiles, custom objects, custom fields, formulae fields based on user requirements.

Implemented relationship among objects like look up relationship, master detail relationships.

Worked on data migration from SAP CRM to salesforce cloud CRM platform in phase wise model.

Involved in insert, update, delete, export, and upsert data in the form of CSV files by using APEX Data Loader.

Security levels and sharing rules were implemented at field, object and record level for different users in the organization.

Worked on cross object formula fields by creating junction object based on the requirements.

Implemented picklists, multi picklists based on the user selection of fields to meet the requirements.

Worked on Record types, Triggers, DML Events, DML Updates, outbound messages to manage the workflow and approvals.

Involved to gather customer requirements from business user teams spread over the sales, marketing and customer service.

Involved in Visualforce Pages by using standard controllers, custom controllers and controller extensions in order to meet the required criteria.

Environment:

Eclipse, Force.com IDE Plug-in, Salesforce.com, Apex Data Loader, Import Wizard, Visual Force, Apex, Record Types, Page Layouts, Validation rules.

Cerner Corporation, MO. Nov 14-Dec 15

Sr. Salesforce Administrator.

Responsibilities:

Performed different roles to meet the business requirements.

Maintained business requirement documents, sending reports and generating dashboards on time.

Created profiles and permission sets for user access.

Maintained validation rules and page layouts to edit existing applications depends on the requirement.

Created record types to re-use objects instead of creating new objects and new page layouts.

Performed insert, update, delete, export, upsert data by Apex Data Loader.

Performed Import Wizard on Account, Contacts, Leads, Solution and Custom object to import data.

Performed time dependent workflow actions to get the update automatically.

Used formula fields like Is Blank, Is Null, Hyperlink, Today, ISPICKVAL and so on based on the criteria.

Performed one to many and many-many relationships like Loop Up and Master Detail Relationships.

Performed data migration from sandbox to production and production to sandbox to develop and test the code.

Created roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Created test classes to increase the code coverage with proper assertions, positive and negative testing.

Used Data Loader and Import Wizard to migrate data.

Worked on email to case, web to case, customized case page layouts and case assignment rules.

Environment:

Eclipse, Force.com IDE Plug-in, Salesforce.com, Validation rules, Record types, Page layouts, data loader, Data wizard, Custom Objects, Custom Tabs, Process builder, security controls, Visual Force, Sandbox.

Princess Cruises, CA. Sep 13-Nov 14

Salesforce Administrator

Responsibilities:

Provide status reports on time on assigned projects.

Worked on various salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and dashboards.

Developed various apex classes, apex triggers, custom controllers, standard controllers, controller extensions, Visualforce pages for various functional needs in the application.

Designed and deployed custom objects, custom fields, data types to meet the criteria.

Created several reports for different users based on the need in organization.

Worked on override custom tabs, to create visual force tabs, to create dashboard components, embed components on detail page layout.

Migrated Data in the form of CSV file using Data Loader.

Based on client requirement’s used to follow organization wide default settings.

Used SOQL, SOSL quires for data manipulation needs of the application using platform database objects.

Used Sandbox for testing and migrated the code to the deployment instance after testing.

Used Import Wizard to import limited number of records.

Environment:

Eclipse, Force.com IDE-Plug in, Data Loader, Import Wizard, Record Types, Page Layouts, Validation rules, Email templates, Workflows and approval process, Process builder.

First Data Corp, Omaha, NE. Dec 12-Aug 13

Salesforce Administrator.

Responsibilities:

Constructed junction objects and enabled various fields like Validation rules, field dependencies, Custom formula fields, Work flows, Pick list, field updates, email generation and approval process.

Examined the necessities with the team and transferred the requirements into full technical necessities.

Worked on developing standard/custom controllers and controller extensions and visual force pages.

Generated auto emails if customers approach beyond office hours.

Worked on Auto generated errors if the opportunity is out of stock.

Worked on Custom objects, custom tabs, selecting data types, tabs, inserting images for the particular tab and so on.

Worked on Data loader to import and export bulk amount of data by performing insert, update, delete, export operations in CSV file format.

Environment:

Custom objects, Custom services, Custom Tabs, Email services, Workflow and approvals, Eclipse, Apex, Force.com IDE-Plug in.

Nidhi Technologies, India. Jan 10 -Oct 12

Java Developer

Responsibilities:

Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer

Elaborate Inventory and billing report generation by using Crystal reports.

Involved in database backup and restore functionality.

Involved in Analysis and Design of the Project, which is based on MVC (Model-View-Controller) Architecture and Design Patterns.

Involved in developing prototypes of the product.

Developed various GUI interfaces using Java AWT.

Developed HTML and JSP pages using Struts.

Had experience with Swing for better development of GUI.

Developed Controller Servlets, Action and Form objects for process of interacting with Oracle database and retrieving dynamic data.

Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.

Environment:

Java, Java script, HTML, JDBC drivers, Eclipse, Web services.

Client: State Bank of India, India. May 08-Dec 10

Java Developer

Responsibilities:

Participated to plan and collaborate with product owners to identify and prioritize product and technical requirements.

Used various Core Java concepts such as Exception Handling, Data Structures and Collections to implement various features and enhancements.

Provide architectural solutions as needed across applications involved in the development.

Co-ordinate with multiple development teams to complete a feature

Developing new projects or enhancements and maintaining the Existing State Fund Online application.

Performed Unit testing.

Periodically communicate project status to stakeholders.

Worked on Design patterns and involvement in design decisions.

Environment:

Java, Eclipse, JavaScript, HTML, JDBC, Apache Tomcat.

Education:

Bachelor’s in Electronics and communication engineering.

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