Leonardo Dy Serrano aczfhr@r.postjobfree.com 773-***-****

* * * * * l l e t t S t. S u g a r G r o v e, I l l i n o i s 6 0 5 5 4

SUMMARY: Accomplished Information Technology Director with expertise in service delivery, capacity planning, engineering, operations, support and maintenance, vendor management, system administration, designing advanced network systems/architecture /security, and developing technical solutions/roadmap/strategy for the overall technology/systems (network system, telecommunications and infrastructure). Leading edge technical skills are complimented by strong project management, team building, and leadership skills used to consistently achieve business goals and objectives.

EDUCATION: DePaul University Chicago, Illinois April 2001-November 2002

GPA: 3.77/4.0 DePaul CTI Honor Society Masters of Science in Telecommunication Systems

Musashi Language Center Tokyo, Japan November 1990 - October 1992

Advance Japanese Language Course

Adamson University Manila, Philippines June 1984 - March 1989

Bachelor of Science Major in Computer Engineering

TECHNICAL KNOWLEDGE:

HARDWARE: Cisco Routers (Series 3600, 7200 & 7500, Nexus Series), Cisco Switches (Catalyst 3500, 4500, 5500, 6500, Nexus Series),

IBM 3720/3174, Cisco IGX/BPX ATM Switch, 3Com Switches and Routers, Cisco FDDI/CDDI Hubs, ISDN/T1/T3/Sonet

Ring, Juniper FW, Frontier Netscout, Firebird 6000, IBM/HP/Dell/Compaq Servers and Desktop, IBM AS400/3720/3174,

Datamizer, Sun Sparc 2/5/10/20 and Ultras, Raid Boxhill, Pool Modems, Sniffer, EMC, F5 GTM and LTM, RSA, VPN

Analyzer, Datascope, Avaya, IPC Turrets, Hoots & Holler, Nortel PBX, Octel Voicemail, VoIP, VoiceCoud, TelAid,

Polycom, Picturetel, Entrust, SecureWorks, Netscaler, BlueCoat On-Prem/Cloud, WebSense, Radware

SOFTWARE: Microsoft Win2010, 7/8, Novell, Solaris OS, Perl, Informix (SQL/4GL), AIX OS, Netview, Lotus Notes, SharePoint,

Exchange/Outlook, Basic, Fortran, C++, MS Office, Oracle, PeopleSoft, SAP, CMS, CAD, VTAM/MVS, VMware,

Citrix, Visio, SQL Dbase3+, Checkpoint Firewall, Remedy, Xyplex, OCG Software V3.x, Legato, Nimsoft, HP OV,

TIBCO Market Sheet, Bridge, Bloomberg, Reuters, Track Data, ILX, Cisco Secure/Works, SMS, Netview, SolarWinds

PROFESSIONAL EXPERIENCE:

Echostar Englewood, CO 2015 – 2017

Senior Director – Global Network, Telecommunications & Security Operations (November 2015 – January 2017)

Responsible for the overall global enterprise strategy and direction of the Network & Security Operations department (LAN, WLAN,

WAN, Voice, Video & Security) supporting worldwide offices and manufacturing sites. Manage and align with enterprise IT and

business goals and strategy to ensure optimization of the infrastructure, resources and capabilities.

Provide clear objective and vision and proactively monitor performance and improve systems while simultaneously managing projects

priorities and operational management (SLA, OLA, KPIs, ITIL process ).

Provide consistent, secure and reliable voice and data network solutions in support of applications and data access, including information

exchange within the company to external customers. Maintain effective network operations plans, processes/procedures, and continuous

improvement. Overall ownership of department’s incident, problem and change management by interacting with infrastructure and

application technology support personnel and outside vendors to resolve problems or issues and understanding access products and

service capabilities for global enterprise level.

Develop and consistent application of necessary policies, compliance, standards, best practices and procedures, environmental controls to produce and maintain a reliable, resilient and efficient systems infrastructure. Provide the enterprise roadmap (near and long term) and strategy (business and technology) including disaster recovery and business continuity planning.

Plan, direct and manage multiple infrastructure functions/projects to assure the development and delivery of cost-effective technical solutions and operations to meet current and future business requirements/initiatives.

Responsible for strategic, tactical and day to day voice and data network & security operations, develop and manage metrics associated with performance, reliability, integrity and delivery of all appropriate business services in support of business requirements, business initiatives, and business growth.

Manage technical and management direction, project plans recommendation, training, coaching, and mentoring personal and professional development plans, and supervision of 20+ resources which includes conducting staff performance evaluation, salary, incentives and career growth and resource contingency planning.

Establish and direct strategic vendor relationship (performance, negotiation, contracts, cost saving, emerging technology, innovation) that affects the delivery of IT services.

Work Projects (In-progress)

oNetwork & Security Refresh (PLCM) ● VoIP Migration (Global)

oCloud Environment ● Process Improvement /Roadmap & Strategy

oVendor Management ● Operations Management Tools

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RR Donnelley Warrenville, Illinois 2012 – 2015

Director – Global Network Engineering, Telecommunications & Security (October 2012 – October 2015)

Responsible for the enterprise strategy and direction of the global Network Engineering & Security department (LAN, WAN, WLAN,

Voice, Remote Access, Cloud & Security). Proactively provide leading the entire operational aspects of RR Donnelley’s Global network

spanning multiple data center and global telecommunications supporting worldwide offices and manufacturing sites (600+)

Manage technical and management direction, project plans recommendation, training, coaching, and mentoring personal and professional development plans, and supervision of 30+ resources and support services to meet company information technology needs and business strategy. Includes conducting staff performance evaluation, salary, incentives and career growth and resource contingency planning.

Develop the necessary policies, standards, best practices and procedures, environmental controls to produce and maintain a reliable and efficient systems infrastructure. Provide the enterprise roadmap (near and long term) and strategy (business and technology).

Responsible for the network operations budget ($40M expense and $10M capital) and involved in making decision to ensure the overall cost effectiveness for the organization (forecast and month end closing).

Collaborate with infrastructure and application technology peers as well as other business leaders to understand business and technology drivers for the company’s enterprise network infrastructure requirements. Ensure projects and services are aligned with that of corporate initiatives, including various other Infrastructure Groups, Application Groups, and IT Governance team.

Engage in setting up of the strategic direction in the implementation of effective technology solutions, identifying and mitigating risks, meeting service levels agreements that assure up time and reliability for all network and security related hardware and software throughout the enterprise.

Manage overall evaluation, decision, recommendation and implementation of current and emerging networking technology products and services to take RR Donnelley to the next level in meeting and advancing business and financial goals.

Maintain effective network operations plans, processes and procedures, and continuous improvement. Overall ownership of department’s incident, problem and change management by interacting with infrastructure technology support personnel and outside vendors to resolve problems or issues and understanding access products and service capabilities for Global enterprise level (LAN, WAN, WLAN, Voice, Security, Cloud and Internet. Facilitate conflict resolution and clearly communicating effectively to stakeholders through the incident, problem and project lifecycles.

Provide weekly status report, accomplishment and inform management (VP/CIO), business leader and clients of project status and critical operational related issues. Develop performance metrics and measurement techniques for network related services and strong partnership and relationship with telecommunication and network vendors to facilitate ongoing growth, enterprise development and visibility of emerging technology markets/trends.

Work Projects

Data Center Consolidation/Build-Out ● Wireless Centralization (Global)

Cloud Environment ● Process Improvement /Roadmap & Strategy

Vendor Management ● M&A (Global)

Owens Corning Toledo, Ohio 2010 – 2012

Global Network Systems Leader: Global Information Technology (August 2010 – September 2012)

Responsible for operating, defining and providing a secure, reliable, resilient, sustainable and high-available network environment

globally for any data (wired and wireless) and voice communication services with focused on network and systems development.

Develop relationships with global key stakeholders across the company. The relationships result in clear direction of business process

process and information systems initiatives that enable the company to meet financial and strategic objectives.

Provide senior leadership across the entire global computing infrastructure as part of a peer group leading GIT operations’ performance

and continued growth of the IT organization and leverage our global and scalable IT delivery model.

Develop the global network and associated services including process, technology and people. Responsible for having a trained

effective and engaged team. Partner with the financial, project, and business managers on projects to ensure proper definition, tracking

and achievement of results. Fulfill the business advocate role on projects of significant size and duration.

Research and maintain situational awareness of the technology market and partner with the GIT Enterprise Architecture Team to ensure

effective, efficient and relevant technology is employed in all projects following best practices and standards.

Evaluate staffing needs (qualified internal & external candidates), conduct performance management, handle compensation benefits (salary and incentive), any HR related issues and ensures resources were available to accomplish development & priorities.

Facilitate the global operations architecture leadership into a collaborative, integrated and alignment by formulating the organization’s

technology and business roadmaps and strategies, and delivery of yearly capital projects and investment portfolio.

Manage the global operational expense and capital budget to~ $10 million annually and work with fianncial and procurement to

ensure overall favorable unit costs in line with marketplace. Partner with business leaders to define and implement network projects

that supports the overall business strategy.

Provide new ways or continuous improvement on any existing process and methodologies following organization’s business controls

and quality.

Foster strong vendor partnership leading to innovation and proactive measures to understand the trend of new emerging technologies

and markets. Review new technology pipeline, ideas of applicability (business environment), cost/benefits analysis (ROI), risk,

dependencies, etc

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Work on any new emerging technologies and market strategies by implementing PoC, proven and innovative technology approaches

by solving challenging and complex business problems and requirements.

Accountable for Problem Management following ITIL process (Sev 1 and Sev 2) and change management ( IMACs, M&A, Divestiture)

Formulate a sub-steering committee for each categorized projects fostering collaboration, alignment, integration of architects and other IT colleague for providing consultation and designing technical solutions in a manner consistent with the organization’s enterprise architecture and GIT principles and standards.

Work Projects

Data Center Core/Distribution Upgrade ● Wireless Centralization (Global)

SIP/IPT Migration (Global) ● Employee Connect/Guest Connect

IPT Centralization (Global) ● M&A (Global)

British Petroleum Warrenville, Illinois 2007 – 2010

Regional Area Service Manager: Northern America and Canada: IT&S (May 2007 – June 2010)

Responsible for managing the effective operational, projects and service delivery of Data (WAN/LAN/WLN/Extranet/Internet) network services for the Northern America region including Canada as well as the WAN for the newly implemented Americas Mega Data Centers and existing data centers (Tulsa, Omaha, Calgary, etc).

Acting as SPC/Regional Operations Manager. Duties involve the creation and maintenance of service portfolios/catalogue and service delivery plans and ensuring that all services are delivered to the agreed costs and quality standards.

Ensure services adhere to IT&S best practices and standards, and facilitate introduction of standards where appropriate.

Interface and ensuring services are compliant with HSSE, security, regulatory and other constraints and parameters, such as, HR, Ethics, Diversity & Inclusion, and regulatory constraints (e.g. data protection).

Oversee the management of service/disaster recovery, incidents and crises within the scope of the role as well as the management of implementation of all changes within standards as advised by Change Manager.

Manage successful delivery and operational integrity and projects of data network services for North America within agreed financial plan. Tracking the cost on services with the suppliers, along with analyzing cost and developing strategies and tactics to maximise cost benefit. Incorporate strategic outsourcing modifications, additional differentiation in services and service & efficiency improvements. Collaborate with peers to ensure end-to-end services (Desktop, Server, Hosting, etc) are supported.

Manage outsourced service delivery teams to ensure optimum performance and ensuring all are fully documented including service descriptions data and service delivery models.

Oversee the performance management (metric/dahsboard, KPI,QPI, SLAs, OLA, SLM, OPR) of the various suppliers in the supply chain, contracts, ensuring adequate operational governance and challenge.

Coordinate with service development team to understand requirements from a broad range of internal stakeholders and develop new services or service options within the IT&S framework as required.

Manage the Americas data telecom budget of up to~ $25 million and work with procurement to ensure BP is getting favorable unit costs in line with marketplace

Provide service management leadership and ensuring common processes (CVP, PEP, HSSE, ITIL, etc) across the data operations team.

Work Projects

Core/Distribution Upgrade in Calgary ● Calgary 7F Move (IN-Sourcing Project)

Disaster Recovery (AMDCS/TDC) ● AMDCs Inter-Connectivity

IPT Deployment/Brightlights/BSC ● Northern America Offices Move

Northern Trust Chicago, Illinois 2005 – 2007

Vice President, Network Services Division Manager – WWOT (February 2005 – May 2007)

Responsible for overseeing all aspects of Northern's data & voice network (WAN/LAN, Voice/Telephony, PBX (Nortel & Avaya), Turrets, Call Recording, DWDM, Transmissions, Infrastructure & Media) as well as other communication functions including developing strategy, security, audit, and manage execution of all data networking, telecommunications, and wireless voice activities.

Provide technical and management direction, work plans, training, task management, cost control, and supervision of 30+ resources and support services to meet company information technology needs and business strategy; develop the necessary policies, standards, best practices and procedures, controls and environment to produce and maintain a reliable and efficient systems infrastructure.

Manage and conduct the performance management process, compensation planning, and establish performance standards for the unit/division; and overall vendor management (SLA, RFP, master agreement, contract negotiation/renewals, etc).

Determine staffing needs, makes hiring and firing decisions, handled salary administration, HR related issues and ensures resources were available to accomplish priorities.

Participate in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit.

Develop divisional budget and manages the expenses and capital ($35M/annually).

Provide leadership and guidance to staff, fostering an environment, which encourages employee participation, teamwork, and communication. Page 3/4

Manage several information service products and services including network management, operating systems, voice systems, office automation, desktop technology, information security, systems development, and communication transmission.

Determine short and long- term technology needs and developed a strategy for information services' delivery, products and services, anticipating obstacles and determining alternate strategies.

Understands bank’s business objectives and goals as they relate to the unit's products and services goals. Modifies products and services to meet the business objectives and develop solutions to obstacles presented.

Interface frequently with partners in all areas of the bank to identify needs and ensure products and services meet their needs.

Work Projects

Core/Distribution Upgrade ● MPLS/DMVPN Network

Affiliate/Campus Infrastructure Upgrade ● Lab Build-Out /Nortel Processor Upgrade

Disaster Recovery ● FSG Acquisition/Global Sourcing (India)

Metropolitan Pier Exposition Authority Chicago, Illinois 2003 – 2005 Sr. LAN/WAN Systems

Sr Engineer /PM (August 2003 – February 2005)

Managed the overall Chicago network infrastructure services (LAN, WAN, Cabling). Oversaw the advanced troubleshooting,

problem resolutions, comprehensive studies, and served as the main technical resource responsible for the organization

Focused on infrastructure design, specification, preparation, administration and architecture of the entire network system.

Identified system problems, determines and coordinates corrective actions, make recommendations to management for hardware/software enhancements based upon study and analysis of current systems.

Developed clear and concise comprehensive studies, reports and presented to the various groups/department if necessary.

Implemented process management and focused on project, vendor, security management and network management.

Work Projects:

Infrastructure Upgrade to Cisco Network Capacity Analysis?DR & BCP ● Novell Groupwise Virus

DR/Exchanges Network connections (CBOE, CBOT and CME) ● Channel Banks/T1/T3/Sonet Ring(OC-3/48)

GOLDMAN, SACHS, & CO. Chicago, Illinois 1992 – 2003

Vice President, Enterprise Technology (February 2000 – February 2003)

Senior Telecommunications Analyst (November 1992 – January 2000))

Managed the overall Chicago network infrastructure services (LAN, WAN, Cabling, Voice, Video, Media, Network OS and

Telecommunications). Oversaw the advanced troubleshooting, problem resolutions, and served as the main technical resource

responsible for the organization.

Lead in the implementation of methodology and processes, service delivery, evaluation and selection of third-party products, to achieve the goals with global cooperation. Provided technical direction, work plans, training, task management, cost control, and supervision of 17 resources and support services.

Effective technical liaison between the business managers/users, vendors and technical community to incorporate project requirements and ability to assist the end-user in translating business problems into workable and strategic technical solutions.

Developed and maintained vendor management/relationship (maintenance contract, RFP, SLA, asset and work order management)

and conducting new research on new emerging technologies, and making relevant recommendations to the business management.

Focused on architecture, design, task identification/requirements (theory, network utilization, traffic, etc.), writing specifications, managing the entire process, issue resolution, implementation, and project management.

Analyzed advanced systems, design technical solutions, make recommendations for complex projects and integrate multiple existing

capacity planning processes into an automated system.

Implemented change management with emphasis on best practices and procedure to initiate cost effective solutions which integrate with

the company's financial goals, and divisional growth and efficiency objectives.

Work Projects

Tokyo’s Trading Floor Project/Chicago Restack ● Market Data Implementation (Tibco, Bridge, Reuters, Bloomberg, ILX)

Conversion of Bay Networks Routers to Cisco Network ● Conversion of IDNX to Cisco ATM Switch (IGX/BPX)

IOS Upgrade of Switches, Routers and ATM Switches ● DR/Exchanges Network connections (CBOE, CBOT and CME)

Backup Network Implementation (Legato SAN) ● Channel Banks/T1/T3/Sonet Ring(OC-3/48) Implementation

Cisco Works & Secure Upgrade ● Network Management, DR and Y2K Compliant

Market Data Implementation (Tibco, Bridge, Instinet, ILX, Bloomberg)

JAPAN MARKETING DATA SYSTEMS (JMDS) LTD., Tokyo, Japan 1990 – 1992

System Staff Assistant (December 1990 – October 1992)

Responsible for the technical operations and administration. Worked on the operations, technical maintenance and support

of Fujitsu UNIX Systems (mainframe, printers and tape backup).

Involved in the program modification of the firm’s work order systems, and program compiling and designs of client order

job reports. Projects completed using Informix SQL and 4GL.

Work Projects : Client Report (Airlines) Report Project ● Fujitsu System Upgrade Page 4/4

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