Customer Service Administrative Assistant
Resume:
Claudene Lamb
Avalon Court Apt E**• * */* Waterloo Road • Kingston 10. •Jamaica. W.I.
Phone 876-***-****(c) 876-***-**** (h) •E-mail *******@*****.***
OBJECTIVE
A position in a dynamic and diversified environment that gives me the opportunity to apply my background in finance while achieving the organization’s mission and realizing personal growth.
PROFILE SUMMARY
Experienced professional with a successful career in banking, accounting and administration.
Excel at interfacing with others while ensuring that organizational goals are met
Possesses excellent interpersonal, analytical, and organizational skills.
WORK EXPERIENCE
United States Embassy – Kingston, Jamaica.
Voucher Examiner November 2008 - Present
Prepares journal entries and cheques for utilities and other vendors
Calculates and prorates costs between agencies and prepares Bills of Collection
Reconciles and process monthly U.S. Gov Citibank travel Card Account a
Prepares Official Residence staff bi-weekly salary and benefits payments
Prepare tax returns and perform other personal bookkeeping services
Examines vouchers to ensure conformance and compliance with contracts,
authorizations, regulations and supporting documents as well as detecting errors,
duplications and fiscal data inconsistencies
Recorded Time and Attendance for Department Employees in the WinTA System
U.G.I. Finance and Investments Limited
Investment / Cambio Officer January 2005 – November 2008
Foreign Exchange trading and cash flow management forecasting
Analysis of the foreign exchange and securities market
Efficiently executed client requests and prepared all relevant documentation
Established and maintained good customer relations
Examined payment requests to detect arithmetic errors, duplication, excess or
unauthorized claims
Dehring, Bunting and Golding Limited
Teller June 2002 - April 2004.
Processed cash and cheque investment and cambio transactions
Prepared reports and filed all related documents
Marketed the firm’s products to both existing and prospective clients.
International Communications Limited
Accounting Clerk/ Office Administrator Jan 2001 - June 2002
Performed calculating, posting, and verifying duties to obtain financial data for use
in maintaining accounting records
Update and maintain office files, policies and procedures
New Horizons Computer Learning Centers
Course Coordinator/Administrative Assistant Nov 2000 - Jan 2001
Coordinated Microsoft Office Application courses and prepared all the relevant course materials in a timely manner
Organize and book staff travel & accommodations, vehicles & equipment for projects
Manage, order and maintain the project supplies and equipment
National Commercial Bank (Ocho Rios Branch)
Teller January 2000. – August 2000.
Processed cash, cheque and foreign exchange transactions in a timely and accurate manner while delivering pleasant customer service
Prepared customer statements
Cross sold the bank’s products and services
Credit Card Officer December 1997 – January 2000.
Processed merchant deposits, local and international card payments
Prepared manager’s cheques and US drafts
Processed cash advances
EDUCATION / SUMMARY OF QUALIFICATIONS
September 2000 – August 2005 University of Technology
Bachelors of Business Administration (Hons)
Major - Finance. Minor – International Business
September 2002 January 2003 Jamaica Institute of Management
Certificate of Achievement-
Jamaica Stock Exchange Securities Course
July 1997-August 1997 Comtac Computer Studies
Certificate of Distinction in Computer Studies
Extremely proficient in
Microsoft Access Microsoft PowerPoint
Microsoft Excel Microsoft Word
September 1996 – July 1997 St Andrew Community College
G.C.E. A’Levels
General Paper
September 1991-July 1996 Knox College High School
C.X.C. General Proficiency 6 Subjects
G.C.E. O’Levels 2 Subjects
INTERESTS AND ACTIVITIES
Conversational Spanish and French
Sign Language, reading and netball
REFERENCES
Available upon request
Contact this candidate