Customer Service Manager
Resume:
NICOLE WILSON
Washburn, Mo. *****
aczfgk@r.postjobfree.com
Phone Number: 479-***-****
Accounting, Office, General Labor, & Retail Management
15+ years’ experience in customer service, administrative and retail management.
Computer literate: Word, Excel, Access, database, Internet, email, familiar with PowerPoint
Administrative Support/Office Manager/Clerical, Accounting with10 years’ experience in a office position.
Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Professional known for making managerial decisions, using discretion and processing highly confidential information
Work Experience
Receptionist
H & R Block
Lowell, Ar.
January 2017- Present
Confer with customers by telephone or in person to provide personal information for tax services, schedule appointments, process transactions, file tax information.
Verify personal information is accurate.
Fax Daily paperwork to Home Office, End of Day paperwork, make and verify dailyl deposits.
Orgainizing and prioritize daily duties.
Customer Service Representative
Wheeler Metals
Rogers, AR
June 2016-November 2016
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Determine charges for services requested, collect deposits or payments, or arrange for billing
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Getting Information
Interacting With Computers
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Organizing, Planning, and Prioritizing Work
Assistant Manager Retail
Wal-Mart Neighborhood Market
Cassville, MO
May 2013-December 2015
Resolve customer complaints regarding sales and service
Determine price schedules and discount rates
Prepare budgets and approve budget expenditures
Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations
Represent company at trade association meetings to promote products
Organizing, Planning, and Prioritizing Work
Coaching and Developing Others
Making Decisions and Solving Problems
Analyzing Data or Information
Scheduling Work and Activities
Experience with: Adobe Systems Adobe Acrobat, Desktop computers, Facebook, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Personal computers, Scanners, Tablet computers
Assistant Manager
Braums
Rogers, AR
June 2010-August 2012
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
Prepare staff work schedules and assign specific duties
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members
Perform personnel functions such as selection, training, or evaluation
Pharmacy Sales Associates
Wal-Mart Neighborhood Market
Rogers, AR
August 2009-September 2009
Answer telephones, responding to questions or requests
Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
Operate cash registers to accept payment from customers
Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
Getting Information
Performing for or Working Directly with the Public
Processing Information
Communicating with Supervisors, Peers, or Subordinates
Documenting/Recording Information
Experience with: Label printers, Patient record maintenance software, Point of sale POS computer terminals, Prescription processing software
Clerical
Wal-Mart Home Office
Bentonville, AR
August 2004-January 2005
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Answer telephones, direct calls, and take messages
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Complete and mail bills, contracts, policies, invoices, or checks
Count, weigh, measure, or organize materials
Education
High School Diploma or Equivalent, General Studies
Bentonville High School
Bentonville, AR
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