MARIA MELISSA S. GERONIMO

*** ******** **** **

Calgary, Alberta, Canada T3N 0M9

Mobile #: 587-***-****

Email Address: aczf9b@r.postjobfree.com

QUALIFICATION SUMMARY

With more than seven (7) years of administrative experience working in a fast-paced environment and with strong organizational, time management, technical, and interpersonal skills. Trustworthy, ethical and committed in providing superior customer service. Can clearly and confidently communicate with all kind of people. Detail oriented and resourceful in completing tasks and can multi-task effectively. Expertise includes:

1.Computer Operations

2.Payroll Processing- experienced in Ceridian and Payworks systems

3.Customer Service & Relations

4.Word Processing, Spreadsheet, PowerPoint, - MSOffice

5.Office Equipment Operation

6.Telephone Reception

7.Typing & Filing

8.Accounts Payable/Receivable

9.General Accounting - QuickBooks/ P &L

10.Problem Solving; Scheduling & Performance Appraisal

AMERICAN INCOME LIFE (AIL Canada)

Licensed Enrollment Officer

Glenmore Trail SE, Calgary, Alberta

April 09, 2016 up to present

Calls clients to set appointment to deliver the no-cost benefit package

Explains to clients the no-cost benefit package

Helps clients get enrolled on the permanent & portable insurance programs

Explains the various features of policies

Handles policy renewals and claims

Maintains electronic and paper records

MIROCHA ENTERPRISES INC.

Administrative Assistant

Calgary, Alberta

July 2008 – February 29, 2016

Maintains and keeps employee files; conducts audit on five (5)locations of Tim Hortons

Group benefits administration-application, processing and monitoring

Maintains and keeps business files such as insurances, business licences and health permits

Operates office equipment such as fax machine, photocopier, voice mail messaging system, and computer scanning equipment

Makes travel arrangements, prepares expense reports, pays invoices, orders and maintains office supplies

Answers queries in a timely and courteous manner

Prepares draft, edits and formats correspondences and other documents

Prepares and processes required documents for hiring foreign workers like Labor Market Opinion (LMO) and work permits

Liaised with immigration lawyers in processing permanent residency of temporary foreign workers

Handles basic bookkeeping duties such as cheques entry, bank reconciliation, P&L, accounts payable and accounts receivable

Reconciles records of bank transactions

Performs payroll calculation and bi-weekly payroll processing

Ensures confidentiality is maintained in all aspects of the work assignment

SUNTERRA, WEST MARKET

Bakery Sales Associate (Part-time)

Sirocco Drive, Calgary, AB

October 06, 2013 - January 18, 2016

Serves customer in a fast, accurate and friendly manner

Ensures product freshness by following the first-in-first-out system

Produces and apply decorations on bakery products

Stocks and sells products

Ensures all signs and prices are correct

Maintains cleanliness and organization of the bakery area

Ensures compliance to the food safety standards at all times

Answers phone quickly with care and with excellent etiquette

Receives deliveries and verifies accuracy of delivered goods/products

SOBEY’S

Cashier (Part-time)

Millrise Branch, Calgary, Alberta

October 14, 2012 to September 28, 2013

Follows proper cash handling procedures

Provides assistance to customers and answers queries in a timely manner

MCDONALD’S (Max Pasley Enterprises Ltd.)

Food Counter Attendant

Calgary, Alberta, Canada

May 2007 – July 2008

Serves customers at the counter, takes customer’s order, receives payment

Keeps cars moving with fast and friendly Drive-Thru service

Ensures speed and quality of service in the counter

Ensures food safety and freshness of products

GLOBE TELECOM

Senior Account Manager

Globe Telecom, Philippines

May 2001 to June 2007

Responsible in providing excellent account management

Ensures that monthly sales quota is consistently archive

Maintains constant communication and/or relationship with client/s as part of continued service as well as to potentially grow existing contract;

Coordinates and collaborates with appropriate groups to facilitate and/or expedite related business transactions to execute sales delivery/resolution of customer requests and concerns

Submits reporting requirements on time as required by Management

Conducting monthly business reviews with clients

MCDONALD’S PHILIPPINES (McGeorge Food Industries Inc.)

Restaurant Manager

Makati City, Philippines

January 1998 - May 2001

• Responsible in over-all store operations through quality, service, cleanliness and value, optimizing store’s profitability

• Establishes goals and objectives to maintain and enhance customer satisfaction

• Builds McDonald’s brand in the community

• Responsible for people's training and development- crew and manager

EDUCATION

Graduate, Degree in Bachelor of Science in Business Administration, Major in Management,

Central Colleges of the Philippines, October 1995

Hamburger University, Advanced Operations Course, Chicago, Illinois, June 1997

Licensed Full Life Insurance Agent, July 02, 2016

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