CURRICULUM VITAE

Nithin Jacob George

Al Hekma Medical Complex,

Ar-Rayyan

Doha-Qatar

Contact no: +974-********

Email:aczf8f@r.postjobfree.com

Objective

To build an exciting career in the hospitality industry where I can utilize and build my skills.

Personal Details

Date of Birth: 6th, Aug 1987

Nationality: Indian

Religion: Christian

Marital status: Single

Passport number: K5999787

Passport validity: 24/03/23

Professional Accreditation

• Katara Hospitality – (Reservation Agent) The Avenue Hotel Qatar-Front Office Division/Rooms 2016 to present

• Worked as (Guest Service Agent) Front Office Division /Rooms with The Lalit group of hotels and resorts from 20/11/2013 to 06/08/2014

• Worked as (Senior Guest Service Agent) Front Office Division/Rooms with Paul group of hotels and resorts from 01/10/2012 to 08/11/2013

• Worked as (Front Office Agent) Front Office Division/Rooms with Karama Hotel from 01/07/2010 to 01/08/2012

• Worked Part/Time with Renowned properties. (Radisson Blue, Dreams)

• Completed an internship with the Shangri-La group of hotels and resorts at Singapore.

Education Qualifications

• Masters in Hospitality Travel & Tourism Management:

Year Passed : October 2013

University : Indian School l of Business Management

Board : Distant education

• Diploma Certificate in Hotel Management

Duration : Aug 2009- April 2010

College/Institution : School D’ Hospitality

Board : Singapore

• Certificate course : First Aid Fire & Safety

Year Passed : 2010

Board : Singapore Civil Defense Force

• Diploma Certificate in Airport Operations(IATA)

• Diploma Certificate in Passenger Handling & Security Screening

Year Passed : November 2008

College/Institution : Airline Training Academy

• Bachelor of Business Administration Certificate

Year Passed : 2009

School/Institution : NSPIndian

Board : Distant education

Work Experience:

• The Avenue doha (Qatar)-15/04/16 to present

• Lalit Hotels & Resorts(India)-20/11/2013 to 06/08/2014

Position: Guest Service Agent Front Office Division/Rooms

• Paul Hotels & Resorts(India) –(01/10/2012 to 08/11/2013)

Position: Senior Guest Service Agent Front Office Division/Rooms

• Karama Hotel(Dubai)-01/07/2010-Aug 2011

Position: Front Office Agent Front Office Division/Rooms

• Shangri- la Resorts(Singapore)- (10/10/2009 – May 2010)

Position : Guest Service Agent Trainee Front Office Division/Rooms

Strengths

• Customer centric, Patience, Attentiveness.

• Fluent in English, Malayalam, Tamil,

• Skilled in Opera Software, Micros, Amadeus, Microsoft Office, Excel, PowerPoint.

• Ability to adapt to any working environment

• Ability to multi task, highly efficient with time management.

• Good communication skills

• Adept in handling various search engines via internet

Key Responsibilities

• To handle incoming reservation requests/correspondence, confirming or regretting on the day received.

• Being familiar with the hotel’s credit policies to effectively handle and process billing require.

• Well versed with the functions of the system (Opera PMS) to ensure date is seamlessly complete and enter correctly.

• To ensure all booking are process in the OPMS on the same day booking received and all direct booking are guarantee with credit card deposits

• Handling all reservations via phone, email or walk in

• Being aware of booked-out status and need period periods to maximize sales opportunities.

• To alert Reservations Manager of sudden changes in occupancy levels.

• Advise the Reservations Manager of any deviations in rate applications or reservation arrangements.

• To ensure that all reservations are entered accurately and work updates maintained consistent.

• Meet and greet the guest. Assigning rooms and issuance of keys. Process guest check in, verify guest identity, form of payment, Opening and closure of cash.

• Provide guest with information about property. Accommodate guest requests and ensure its follow up.

• Providing property show around to Travel Agents, Walk-ins, and VIPs.

• Personally get the feedback of all guests who have checked in, In-house, VIPs & Long Stays to find out their level of comfort& intimate to other departments if any concerns & get it done.

• Cheerful Always, Make Superiors work easier by helping on works.

• Bouncing of guests in case of overbooking to other hotels.

• Night auditing, cashiering, handling of forex, travelers check, preparing check out, Handling disputes, check market codes, making productivity reports for sales offices and travel agents, room availability reports to sales offices, Business on books, Manager flash reports.

• In absence of supervisor preparing inter office communication. Fruit Basket, Daily Briefing Sheet for next day arrivals.

• Take group check in by explaining package, activities & issuance of keys.

I do hereby declare that all the above mentioned is true and to the best of my knowledge.

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