Customer Service Sales
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
CYNTHIA BANKS
**** ** **** ***., *****, CA. 92277
Home: 760-***-**** - *************@*******.***
To perform the duties assigned to me. To coordinate all administrative activities which are required to accomplish the work of the organization. I'm highly skilled and a dynamic customer services representative dedicated to providing exceptional professional service to customers of respected businesses. Specializing in excellent verbal and written skills including advanced skills in computer operations. Demonstrated track record of success working with diverse individuals representing all populations. A team oriented individual, consistently recognized for ability to establish and maintain solid professional relationships with co-workers, administration, and the community. Motivated customer service specialist with over 30 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Training development aptitude
Proficient in cash management
Cash flow management
Credit card processing
Multi-line phone talent
POS systems expert
Medical terminology knowledge
01/1989 to Current CEO Manager
The Auto Shoppe – 29 Palms, Ca.
Performed sales Provided complaint resolution Provided telephone services Worked in a team base environment to ensure all customer needs are met for each order placed Ensured proper order and delivery of items Ensured OSHA standards met within the work place. Answering an average of 50 calls per day by addressing customer inquiries, solving problems. Greeted customers when entering the store to ascertain what each customer wanted or needed. Also described product to customers and accurately explained details and care of vehicles or there registration request.
Politely assisted customers in person and via telephone. Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Maintained cleanliness and presentation of production floor. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. EDUCATION
INTERESTS
ADDITIONAL INFORMATION
REFERENCES
01/1993 to 01/2009 Partner with my husband from 2009 to present. B&B Auto Part's.
01/1991 to 01/2009 Palms, Ca.
89th General Hospital.
Nurnberg Germany.
01/1988 to 01/1991 Medical Clerk and Supervisor
APO – New York
1991 Bachelor of Science: Computer Science
University of Mary Land - Nurenburg Germany
1984 Associate of Science: Nursing
College of the Desert - Palm Desert Calif
1979 Associate of Science: Real Estate
City College of Riverside - Riverside Calif.
I was President of Rotary Club in Joshua Tree 1999 to 2000 I was in the Citizen Patrol from 1993 to 2008 I was the Commander of the Joshua Tree Citizen Patrol 1999 to 2000 PROFESSIONAL ORGANIZATIONS I was President of Rotary Club in Joshua Tree 1999 to 2000 I was in the Citizen Patrol from 1993 to 2008 I was the Commander of the Joshua Tree Citizen Patrol 1999 to 2000
VOLUNTEER EXPERIENCE: I have volunteered in Citizen Patrol from 1993 to 2008 And rotary for so many years my father was in it when I was a child and I have always helped. COMPUTER SKILLS: I have a broad interest in computers I went to College of the Desert for basic computer programming in 1984. And Micro Computer and The University of Maryland all for learning. LICENSES AND CERTIFICATES: I have a license for Auto Dealer, and also bonded. I have a Certificate Completion from Microcomputer Technology REFERENCES:
George Banks Owner The Auto Shoppe
5972 Adobe Rd.
Twenty Nine Palms Ca. 92277
Sandy Gannon
P. O. Box 231
29 Palms Ca 92277
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