Donna Price

*** * ****** **** **. Burlington, NC 27215 336-***-**** aczf7q@r.postjobfree.com

SERVICE PROFESSIONAL

Results - Driven Service Professional with a Passion for Attention to Detail. Ability to Provide

Support for Complex and Time Sensitive Projects as well as Routine Duties. Excellent

Communicational and Interpersonal Skills Furthered by Business and Activities that Facilitate Effective

Collaborative Efforts and Team Environments. Ability to use Discretion and Sound Judgment in Every

Task, Respecting Highly Confidential Materials and Information.

CORE COMPETENCIES

Lean Six Sigma

Provide Superior Customer Service and Administrative Support

Proven Track Record in Meeting Deadlines, Highly Organized

Time Management Skills

Strong knowledge of Microsoft Office Suite

Records & Data Base Management

Process and Procedure Compliance

Exceptional Ability to Follow Complex Policies and Administrative Procedures

Proficient in Lotus Notes, Mica, DHIS, IDX, EPIC, Misys, Centricity, McKesson AEMR, and Clinical Inbox

EDUCATION/CERTIFICATIONS

Ashford University,

San Diego, CA

Associate's Degree Organizational Management Virginia Medical School,

Hopewell, VA

Diploma Medical Assistant

IT Solutions and Training,

Greensboro, NC

Professional Business Program

PROFESSIONAL EXPERIENCE

MEDICAL ASSISTANT /BILLING SPECIALIST/PHLEBOTOMIST/MANAGEMENT

Partnering with physicians and nurses to provide high quality care.

Training (Teambuilding, Customer Satisfaction, Telephone Etiquette, Time Management, Leadership) direct, supervise and evaluate personnel and work activities within my department. Ensure that the facility provide excellent healthcare at maximum profits.

Conferred with patients by telephone or in person to obtain medical information and measure their vital signs, weight, and height.

Provided excellent service to all individuals with which contact was made to guarantee a positive, welcoming experience.

Record patients' medical history, vital statistics, and information such as test results in medical records. Prepare and administer medications as directed by a physician.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Handle electrocardiogram, urine analysis, blood testing and centrifuging autoclaving tasks.

Match laboratory requisition forms to specimen tubes.

Venipuncture and collect urine drug screen specimens. Draw blood from all age groups. Dispose of blood or other biohazard fluids or tissue

Protect the security of medical records to ensure that confidentiality.

Update and maintain billing system and various accounts within the company.

Review and resolve patient bills for accuracy and completeness, and obtain any missing information. Explanation of benefits and post charges.

Research and reply in a timely manner to insurance, patient, and internal customer inquiries.

Manage high volume phone calls on multi-line system while conducting daily operations.

PROFESSIONAL WORK HISTORY

Carolina Medical Lab Charlotte, NC

Phlebotomist 2016

Duke Health Systems Durham, NC

Medical Assistant 2011- 2016

Maxim Healthcare Agency Greensboro, NC

Medical Assistant/Phlebotomist 2009 - 2011

Duke Rheumatology Durham, NC

Medical Assistant 2007 – 2009

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