EVELONE HAMILTON

**** ******* **.

Grand Prairie, TX 75051

214-***-**** Cell

EXPERIENCE

ASSOCIATED WHOLESALE GROCERS, (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving over 3,800 locations in 30 states; 11 full-line wholesale Divisions.

Sr. Pricing Analyst - (Oct. 2015 – Oct. 2016)

Fort Worth, TX

Responsible for the execution, administration and presentation of the Fort Worth Division’s pricing department. Handled the pricing needs of approximately 400 member retailers; directly maintained an estimated 75 independent wholesaler market strategies. In charge of client interaction and pricing resolutions.

Gathered client current pricing model and performed analytical comparisons to achieve sales.

Organized the initial client finding conference.

Collaborated with department heads in efforts to logistically secure an error free pricing system.

Performed monthly, quarterly, and annual price evaluations to enhance buying awareness.

Created a system of documentation, communication, and review of internal and external price data.

Generated new member item specific retail tags ensuring the accuracy of item description and price.

Developed a department standard operating procedures, (SOP).

Supervised the direction of the Pricing Administrator.

Divisional Bi-Annual Food Show Pricing Representative

Pricing & Advertising Executive Administrator - (Jan 2015 – Promoted to Sr. Pricing Analyst)

Provided outstanding administrative support to the division’s Pricing Department Executive, Advertising Department Executive and Senior Level Professionals.

Served as technical point-of-contact for ensuring data integrity, testing of systems changes, report writing, and analyzing data flows for process improvement opportunities.

Provided real-time sales and performance status updates; communication blast to all levels of management.

Proofed approx. 500 weekly ad signs with intense detail and accuracy for store distribution.

Assisted with the coordination and planning of the company’s food show. Responsible for over 1,000 attendee’s registrations and accommodations.

Acted as the Executive’s primary liaison.

Recorded the meeting minutes and provided a detailed recap for review to management team.

JANI-KING INTERNATIONAL (CORPORATE), is the world’s largest commercial cleaning franchise company with more than 120 support offices in 14 countries. Through a global network of over 9,000 franchisees, Jani-King delivers a superior commercial cleaning program. Headquartered in Addison, Texas, Jani-King is consistently recognized as a global leader in Commercial Cleaning Franchises.

Corporate Office Manager & Administrative Assistant - (10/2010 – 10/2014)

Addison, TX

Corporate coordinator and administrator of Inside Sales Department, tasked with prospecting and business development, for Jani King’s 14 national regional offices. Worked hand and hand with Director of Inside Sales, approx. 50 sales agents and on average 6-10 leadership personnel.

Maintained office services by organizing office operations and procedures.

Prepared with accuracy payroll weekly. Reviewed and adjusted time sheets; calculated incentive, commission, holiday, and bonus compensation.

Balanced and invoiced regions monthly, for sales call time, based on payroll hours reported using strategic allocation and basic accounting practices

Designed and maintained filing systems; reviewed and approved supply requisitions; scheduled all expenditures and functions.

Regularly designed and implemented office policies by establishing standards and procedures; making necessary adjustments or updates.

Completed operational requirements by scheduling and assigning employees.

Kept management and Regional Directors informed daily by reviewing, analyzing, and summarizing appointments identifying trends.

Maintained office staff by recruiting, selecting, orienting, and training employees.

Maintained office staff job results by coaching, counseling, and disciplining employees.

Overall contributed to team effort and success by accomplishing any as needed duty.

MEDCO HEALTH SOLUTIONS, was one of the leading pharmacy benefit managers in the United States. The Medco Health Solutions client list includes managed care organizations, insurance carriers, third-party benefit plan administrators, employers, state and local government agencies. Medco was a member of the S&P 500 and ranked number 34 on the 2011 Fortune 500 list, with 2011 revenues of more than $70 billion. The industry leader was ultimately acquired by Express Scripts in April 2012.

Member Services Representative - (10/2007 – 04/2009)

Irving, TX

Provided exceptional support and service to Medco’s 65 million plus members. Exceeding customer expectation’s when responding to requests and complaints.

Performed one call resolution covering one or all FAQ explanation of benefits, processing orders, discussing plan restrictions, and questions requiring pharmacist advice or counsel.

Assisted daily approx. 75 member inbound calls; 100 inbound calls during high volume and open enrollment seasons.

Professionally address member complaints, respond to concerns and follow up with a satisfactory resolution in a timely and affective manner.

Able to retain specifics and aware of more than a dozen different plans administered by Medco. Knowledgeable of each organization’s services and processes to provide accurate information.

Adaptable to constant changes and updates in regards to the organization’s benefits, policies and procedures.

Consistently achieve weekly and monthly service and call handling goals.

Regularly assisted by floor walking and one-on-one coaching for OJT and new hire support.

AIRCRAFT ON GROUND, INC (AOG INC), was established in 1985, has over 5 million (labor) hour worth of maintenance experience supporting a wide variety of airframe platforms anywhere in the world. The company currently has offices in 10 states, Australia, Canada, Europe and Spain.

Human Resources /Payroll Assistant – (09/2006 – 06/2007)

Dallas, TX

Responsible for support and assistance of the administration, benefits and payroll functions.

Assisted in the processing of bi-weekly payroll, benefit’s administration and front desk support for approximately 300 employees.

Investigate and resolve minor and common payroll issues.

Compile, maintain and scrub data prior to payroll processing; audit all payroll preview reports prior to finalizing each payroll run

Handled benefit inquiries and complaints to ensure quick, professional, courteous resolutions.

Coordinated company’s functions and employee’s appreciation programs.

Learned multi state payroll, which included (TX, KY, CA, IN., NC, WA, AZ, AL, IL & FL.) & Canada.

Assisted in the auditing of bi-weekly, quarterly & year-end reporting and the reconciliation of payroll tax process including the verification of W-2/W3 processing.

First point of contact regarding Human Resources related issues; liaison to HR Director responsible for call screening and logging messages and or call back details.

Knowledgeable and help explain the employee insurance program such as group life, medical, dental, disability and supplemental voluntary benefits.

EDUCATION & APPLICATIONS

Mastery level MS Word, Excel, Access

Intermediate level MS Outlook, PowerPoint

Web Intelligence (Salesforce)

Concur

ADP

Quick Books & Quick Books Professional

SQL

Lewisville High School – Early Graduate (Scholarship Recipient) Graduated May 2007

El Centro College – Paralegal Studies June 2016 - Current

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