Manager Human Resources

MICHELLE A. GALLOP

*** ****** ***** ****. # ****, McKinney, TX 75069, cell 214-***-**** e-mail: ********.******@*****.*** SUMMARY

Strategic professional with 20 plus years’ comprehensive experience and expertise in Operations, Accounting, Human Resources, and Legal Management. Excellent leader with technical and analytical qualifications which adds value in supporting Company initiatives to drive success. Highly effective in partnering with all levels to improve change management, employee performance and operational goals. Exceptional ability to work under pressure and on multiple projects simultaneously. Seeking a role that provides the opportunity to utilize and challenge my cross-functional experience. CAREER HIGHLIGHTS

OPERATIONS

• Managed all office operations

• Reviewed client contracts to ensure delivery of the services promised in a timely manner and billing appropriately

• Reviewed and approved vendor contracts

• Managed procurement and inventory tracking/control

• Served as a liaison between leadership and other client service professionals to better understand business service support needs, and develop operational support plan for department based on needs

• Created and maintained user guides

• Responsible for business planning and strategic initiatives

• Coordinated office moves internal and external

• Supervised administrative staff of twelve including training HUMAN RESOURCES/ERISA COMPLIANCE

• Human Resources -interviewing, hiring, counseling and terminating employees

• Prepared training documents for employees

• Benefits Administration including Open Enrollment, Termination Paperwork and COBRA Administration.

• Health & Welfare plan compliance consulting and account management

• Responsible to ensure Call Center procedures were followed for our largest clients 45,000 retiree benefits call center. Managing multiple plans due to mergers and acquisitions.

• Payroll processing

• Prepared COBRA Administration documents for external clients

• Flexible Spending Account Administration

• Plan Document, WRAP Document preparation

SALES/MARKETING/ADMINISTRATION

• Database Manager and Administrator for Salesforce.com

• Managed partner agreements through Salesforce.com

• Managed invoicing through Salesforce.com

• Developed and implemented step-by-step guide for Salesforce.com users

• Developed reports in Salesforce.com

• Developed monthly statistical data/consolidated reports

• Analyzed quarterly/annual financials

• Coordinated/managed regional sales reports

• Created marketing and RFP templates

• Answered RFP’s for prospective clients and clients

• Created presentations and proposals for internal and external clients

• Processed and developed special legal requests and contracts

• Acted as transcription secretary for board meetings FINANCIAL

• Managed and processed billing for consulting company with

$8 million in consulting revenue

• Reduced open receivables to 30 days outstanding from 4 to 8 months outstanding

• Prepared monthly WIP (Work in Progress) reports for 15+ consultants

• Processed vendor invoices and expense reports (including chart of accounts coding)

• Led reconciliation of all commission accounting for over 3,500 engagements per month

• Managed processing of time and expense reports for multiple professionals

• Accounts payable, receivables, and bank statement reconciliation

• Trial balance and general ledger accounting

• Tracked capital and departmental budgets

• Coordinated Payroll for over 200 employees

• Led vendor negotiations for services and materials

(Negotiated contract that saved the company $600,000 per year for contract term of four years)

• Managed $3 million Budget for Client regarding compliance work; billing and working with different departments to get invoices paid

TECHNICAL

• Expert proficiency in Windows, Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Salesforce.com and FileMaker Pro

• Proficient in Adobe Illustrator, Adobe Acrobat, Intacct Accounting, Quick Books, Quicken, Paychex payroll, Paychex HRM, TriNet Passport Payroll, Trinet Passport HRM, GoldMine, SmartSheet Project Management,

Microsoft Project Management, iMIS and ConnectWise

• Experienced with several proprietary databases, accounting and payroll programs, including ADP, AC Nielsen, One Source, Yahoo! Finance, and Edgar On-Line

• Managed Operating Systems back-up for office

• Adept with all office equipment, including various multifunction machines, multi-line phone systems, fax, postage and dictation machines

EDUCATION

Brookhaven Community College 1991-1993

REFERENCES

Available upon request

Michelle A. Gallop –901 Wilson Creek Pkwy. # 1013, McKinney, TX 75069, cell 214-***-**** e-mail: ********.******@*****.*** Page 2

RELEVANT EXPERIENCE:

Medicalistics, LLC Dallas, Texas November 2015 - Present Office Manager / Project Administrator

• Maintain office efficiency by planning and implementing office systems, layouts and equipment procurement

• Manage, develop and implement processes to streamline new hire on-boarding, accounting processes regarding billing, receivables, expense report reimbursement, payroll and travel

• Marketing and Tradeshow coordination

• Assist executive team with monthly incentive plan and measurements

• Weekly billing to clients for time and expenses

• Follow-up on past due accounts, resolve issue if necessary

• Prepare monthly financial reports including: balance sheet, profit and loss statements, cash flow statement and A/P and A/R aging reports

• Manage semi-monthly payroll for employees and contract employees

• Managed process to switch from a payroll company to a PEO company

• Follow-up on work results, trends, issues

Women’s Foodservice Forum Dallas, Texas January 2012 – November 2015 Sales Coordinator

• Salesforce.com Administration / Manager

• Provide updates to opportunities to leadership and maintain Dashboard updates, fulfill all report requests from team and leadership

• Create and manage agreements, email for signature, follow-up with contacts until agreements are signed

• Create reports for Leadership from Salesforce.com to assist in managing the business

• Ensure Leadership has timely reports to help to diagnose and accurately predict revenue streams associated with prospects and existing clients

• Collaborate with Business Development team as needed

• Managed billing of all Partner Agreements through Salesforce.com

• Partner Benefit Administrator

RSM McGladrey, Inc. Dallas, Texas November 2010 to May 2011 Senior Sales Logistics Specialist

• Salesforce.com Administration for the South-Central Region

• Ensure targeting and opportunity linkages between Launch Team Leaders

• Collaborate with launch teams and leaders on pipeline, forecast and growth strategies

• Pipeline analysis and reporting from Salesforce.com to leadership determining necessary reports and creation to best manage the business

• Work with local marketing and administrative staff to obtain pipeline updates for the launch teams – coordinating communication between each team within the region

• Research prospects; gather data from various databases, websites, etc., and provide to pursuit team, highlighting significant information Apex Global Partners, Inc., Benefits Division (formerly Benefit Partners, Inc.) Dallas, Texas October 2004 to November 2010 Billing and Broker Commissions Manager (August 2008 – November 2010)

• Managed billing with regards to the contract and “Work in Progress” reports. Time and expense billing

• Managed collections of accounts at 30 plus days

• Liaison between Company Owners and Management

• Supervised administrative staff of seven

• Prepared documents for clients to be compliant with COBRA Administration, and Flexible Spending Account for Medical and Child Care Benefit Partners – Operations, Billing and Collections Manager (July 2005 – August 2008)

• Manage day-to-day office operations of company

• Managed billing with regards to the contract and “Work in Progress” reports

• Successfully collected receivables overdue more than five years (deemed uncollectable)

• Reduced open receivables to 14-45 days (from 160+ days)

• Managed administrative staff including career development, performance management and establish team vision and goals.

• Serve as a liaison between leadership and other client service professionals to better understand service support needs and develop operational support plan for department based needs

• Managed Compliance Budget for services with our largest client ($3million budget/client). Invoicing with regards to contract, approved budget and government compliance billing to plans for services rendered

• Served as Account Manager on our largest client as well as any at risk clients to work with internal teams to ensure client needs and expectations are met regarding the contacts

• Coordinated RFP’s for Benefits Administration, Call Centers and HR Outsourcing

• Human Resource operations along with the HR Manager including interviewing, hiring, counseling and termination of employees

• Assisted with Plan Document and WRAP Document preparation for clients

• Prepared Form 5500 for clients

• Assisted in preparation and all paperwork terminating a client’s Pension Plan.

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