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Customer Service Civil Engineering

Location:
Quezon City, NCR, Philippines
Salary:
40000
Posted:
March 23, 2017

Contact this candidate

Resume:

Adonis C. Cabras

Address: **** ****. ******, **********, ***** 1940

Mobile #: 091********

Email address: aczf5d@r.postjobfree.com

Educational Background

**** – 2014 Technological Institute of the Philippines

B.S. Civil Engineering

Cubao, Quezon City

2003 – 2008 University of the Philippines

B.S. Civil Engineering

Diliman, Quezon City

Seminars and Trainings

3 February 2017 – 4 February 2017

Updates on National Structural Code of the Philippines 2015

-Association of Structural Engineers of the Philippines

-3rd Floor ACE Hotel and Suites, Pasig City

Affiliations

Philippine Institute of Civil Engineers (PICE)

-Member: 2014 to present

Skills and Proficiency

-Knowledgeable in AutoCAD

-Knowledgeable in STAAD

-Knowledgeable in M.S. Project

-Proficient in M.S. Word, Excel and Power point

-Proficient in English both Oral and Written

Work Attitude

-Hardworking

-Team Player

-Goal centered

-Willing to learn

Work Experience

August 2016 – Present Alsina Formworks Southeast Asia Corporation

Formworks Draft Engineer

(Formworks and Falseworks Company)

Bonifacio Global City, Taguig City

Duties and Responsibilities:

Layout and/or design formworks and falseworks based on the need s of each client

Provide bill of quantities for the client

Provide technical drawings for clients from bidding/proposal up to construction stage

Provide assistance to site instructors of the company on how the design should be carried out

Provide construction methodology of each equipment

Provide assistance to clients for revisions of designs

Provide design for other projects in Sri Lanka

Structures designed:

Residential Structures

Slab formworks and falseworks

Column formwork (Traditional method and Modular panels)

Beam formwork

Re-propping layout and phenolic layouts

Shoring systems

Double-sided wall formworks (Traditional methods and Modular panels)

Climbing systems (Interior Climbing and Exterior climbing systems)

Water Treatment Plants

Slab formworks and falseworks

Column formwork (Traditional method and Modular panels)

Shoring systems

Wall formworks (Traditional method and Modular panels)

Bridge

Bridge column formworks (Circular Panels)

April 2015 – July 2016 RMD Kwikform Philippines, Inc.

Formworks Design Engineer

(Formworks and Falseworks Company)

Ortigas Center, Pasig City

Duties and Responsibilities:

Layout and/or design formworks and falseworks based on the need s of each client in the Middle East

Provide bill of quantities for the client

Provide technical drawings for clients from bidding/proposal up to construction stage

Provide assistance to site instructors of the company on how the design should be carried out

Provide construction methodology of each equipment

Provide assistance to clients for revisions of designs

Provide Design Calculations for each design

Perform specialized design calculations required for the structure

Structures designed:

Residential Structures/High-rise structures

Slab formworks and falseworks

Column formwork (Traditional method and Modular panels)

Beam formwork

Re-propping layout and phenolic layouts

Shoring systems

Double-sided wall formworks (Traditional methods and Modular panels)

Climbing systems (Interior Climbing and Exterior climbing systems)

Bridge

Bridge deck Formwork and Falsework

Water Tanks

Wall formwork (Circular formwork panels and Traditional methods)

June 2014 – October 2014 AMH Philippines, Inc.

Apprentice Engineer

(Design Consultancy)

Bahay ng Alumni, UP Diliman, Quezon City

Duties and Responsibilities:

Coordinate with the Design team any revisions or requests of the clients

Attend meetings with the clients for any updates on the projects

Controls the documents of the project within the design team as well as the transmission to the clients

Coordinates with the clients any information needed by the design team

Reviews the technical drawings from the clients prior to discussion with the design team of what needs to be designed

Discusses timelines and monitors the progress of each design for the project

Reports progress report both within the design team and the clients

Structures designed/handled:

Sewage Water Treatment Plants

Handled coordination of the project between the client and the design team

Temporary Facilities

Analyzes the stability of Temporary facilities against wind forces and seismic effects through deign calculations

Tower Crane

Analyzes and designed the tower crane foundation for the client

Provides design calculations attached with the design standards used and other necessary documents

2007 – 2011 Sykes Marketing Services Inc.

Team Leader/Operations Supervisor/Reports Analyst

(Business Process Outsourcing)

Mandaluyong City

Team Leader (Car Financing Customer Service)

Duties and Responsibilities:

Coaches and monitors agents

Reviews agent performance and set goals on a weekly and monthly basis

Handles escalated calls from the agents

Provide discussions for the team for any client updates on the product

Hones agents to be future team leads through several leadership activities within the team

Monitors leave applications and attendance of the team

Issues corrective actions if necessary

Operations Supervisor (Telecommunication Company)

Duties and Responsibilities:

Coaches and monitors team leaders and their respective team performance

Reviews and set goals on a weekly and monthly basis for each team

Handles issues internally such as Payroll issues, HR Issues and Quality Issues

Creates close coordination and helpfulness atmosphere among other departments (HR, Payroll, Recruitment) with the operations team

Assess team leads for regularization, promotion and yearly increase assessments

Provide discussions for the team for any client updates on the product

Hones team leader to be future supervisors through several leadership activities within the program

Monitors leave applications and attendance of the team

Issues corrective actions if necessary

Represents the program and the company for any legal actions filed outside the company

Attends administrative hearing for agents undergoing investigation for any form of violation

Attends client meetings for progress reports and areas of improvements

Monitors program performance and provide immediate action plans to rectify the downtrend

Operations Management Desk Lead/Reports Analyst (Customer Service)

Duties and Responsibilities:

Creates excel programs to automate the scorecards for several lines of businesses of the program incorporating attendance, log ins, quality scores, survey scores and others on a monthly, quarterly and yearly basis

Created excel program providing the real-time monitoring of attendance rate, absenteeism rate and schedule adherence

Creates monthly schedule of over 200 agents both for Manila and Cebu Sites

Creates daily break schedules for both sites

Real-time monitoring of logged-in agents to ensure no call avoidance are violated

Provides a daily, weekly and monthly performance report from the agent level up to the program level necessary for the assessment of the clients overseas

Provides a monthly reports for phone hours needed for billing the clients

Handles coordination of system issues of the operations team with the local IT and IT team overseas

Receives call-ins from agents for their absences or tardiness

Provides reports to team leads and supervisors for monitoring the attendance of their team to easily identify when to issue corrective actions

Monitors the list of active and inactive employees. Creates coordination with the operations, HR and Payroll departments for deactivation or activation purposes

Handles leave approvals for both sites in Manila and Cebu

Monitors manpower scheduling of agents on the basis of probable absences and the list of leaves with that of expected call volumes

Monitors and assess seat plans for every hour of operations

Certifications/Licensure

Passed the December 2014 Civil Engineering Board Examinations

Board Rating: 83.35%



Contact this candidate