Jeff Long, MBA, ITILv*, CHDM

813-***-**** Residence, 610-***-**** Mobile 3535 Diamond Falls Circle

aczf28@r.postjobfree.com Land O Lakes, FL 34638

Seeking Position As:

IT Manager

Highly accomplished and competent Information Technology Professional with over 18 years successful experience planning, implementing, and managing state-of-the-art information technology solutions in support of business objectives and corporate growth. Detail-oriented and insightful leader with demonstrated project leadership and supervisory skills, leading cross-functional teams with diverse technical and business backgrounds within a highly technical and dynamic environment. In-depth knowledge of computer hardware and software, networks, servers, and several business applications coupled with well-developed skills in business analysis and infrastructure development. Highly innovative with superior trouble-shooting and communication skills able to resolve complex issues, deliver effective solutions, and interface productively with individuals across all organizational levels.

I.T. Program/Project Management Network & Systems Administration

Technical Specifications Development Risk Management / Disaster Recovery

Customer / End-User Satisfaction Team Development Mentoring & Instruction

Professional Experience

APEX Systems Consulting 5/2016 – Current

IT Project and Readiness Manager at Wells Fargo

Managed a 10,000 user Windows Migration project from Windows 7 to Windows 10. This included devices across several domains with access to multiple third party systems and industry specific, highly customized software. This was accomplished with LANDesk and Citrix.

Established communication plans and delivered project communications such as progress reports, proposals, requirements documentation, and presentations accordingly.

Established communication plans and delivered project communications such as progress reports, proposals, requirements documentation, and presentations accordingly.

Financially responsible for operational budgeting, monitoring and managing projects to optimize ROI on initiatives.

Conducted project post mortems and reported on lessons learned.

Worked with client IT team to vet design, testing and validation plan for hardware. This was to ensure SLA performance and set user expectation for system performance.

Mastech Consulting 12/2014 – 12/2015

IT Implementation and Senior IT Project Manager at DTCC

Successfully implemented a global two factor authentication application for 6500 users.

Migrated SAN storage environment from two node to six node, active/active data center configuration.

Managed appropriation of $4M operations budget to maintain data center, LAN/WAN, storage and VDI desktop support in a high data transaction processing environment.

Communicated project roles and responsibilities to operation team members. Managed team expectations and resolved conflicts as necessary in a 24/7 international environment.

Simultaneously implemented and managed 7 projects to optimize storage management with regard to tiered storage, business continuity, intruder detection and prevention and chargeback to business units based on usage and disaster recovery specification.

MedHOK 7/2014 – 12/2014

IT Implementation and Project Manager

Successfully implemented a 1500 user SAaS Java/J2Ee application. This included devising function specifications in conjunction with the client. Project completed three months early and 20% under budget.

Developed and implemented full-scale project plans, including identification and management of project dependencies and critical path.

Conducted project meeting with senior management to keep all parties apprised of the status/issues/risks associated with the project.

Communicated project roles and responsibilities to team members. Managed internal and outsourced team expectations and resolved conflicts as necessary.

Worked with client IT team to vet design, testing and validation plan for hardware. This was to ensure SLA performance and set user expectation for system performance.

Renner Brown Consulting 2/2014 – 6/2014

IT Implementation and Project Manager at Pinnacle Foods

Successfully managed a 1900 user Windows Migration project from Windows XP to Windows 7. This included devices across several domains with access to multiple third party systems and industry specific, highly customized software. Project completed early and 10% under budget.

Developed and implemented full-scale project plans, including identification and management of project dependencies and critical path.

Directed and managed multiple and simultaneous projects from concept to implementation, including projects related to data center migration, operations and consolidation, SAN and NAS implementation for 5 corporate and international field sites, and various system upgrades.

Communicated project roles and responsibilities to team members. Managed internal and outsourced team expectations and resolved conflicts as necessary.

Fulfilled role of Service Manager during migration, addressing user needs, ensuring application functionality and adhering to SLA metrics.

APEX Systems Consulting 8/2013 – 2/2014

IT Recovery Manager at Comcast

Directed and managed multiple and simultaneous projects from concept to implementation, including projects related to cable industry performance and capacity.

Developed and implemented full-scale project plans, including identification and management of project dependencies and critical path. Collaborated with executive sponsors to define project scope and deliverables.

Established communication plans and delivered project communications such as progress reports, proposals, requirements documentation, and presentations accordingly.

Communicated project roles and responsibilities to team members. Managed team expectations and resolved conflicts as necessary.

Established communication plans and delivered project communications such as progress reports, proposals, requirements documentation, and presentations accordingly.

CompAID 10/2012 – 3/2013

IT Implementation and Project Manager at PECO

Directed and managed multiple and simultaneous projects from concept to implementation, including projects related to data center design improvement.

Developed and implemented full-scale project plans, including identification and management of project dependencies and critical path. Collaborated with executive sponsors to define project scope and deliverables.

Consult with business units to determine strategy, develop requirements and recommend technology solutions to optimize business efficiency.

Conducted IT Audit to determine deficiencies in compliance and design, and implement new architecture, disaster recovery and business continuity plans.

Communicated project roles and responsibilities to team members. Managed team expectations and resolved conflicts as necessary.

Established communication plans and delivered project communications such as progress reports, proposals, requirements documentation, and presentations accordingly.

Advise senior management on industry best practices that may be leveraged to provide new business value.

WiPro 5/2012 – 9/2012

IT Director/Project Manager at Trion Systems

Spearheaded the move of the online enrollment system from a single SQL server with dedicated storage to a SQL cluster attached to a 24TB SAN via fiber switches.

Consulted with human resources department to properly scope and define roles within the IT department and implement salary adjustments based on industry norms.

Collaborated with executive sponsors to define project scope and deliverables.

Conducted IT Audit to determine deficiencies in compliance and design, and implement remediation plan.

Developed and implemented full-scale project plans for data center migration with a new IP scheme and moving from B2B circuits to MPLS cloud technology.

Philadelphia Insurance Companies 7/2011 – 4/2012

IT Project Manager

Directed and managed multiple and simultaneous projects from concept to implementation, including projects related to data center migration and consolidation, VOIP and SIP implementation for 34 corporate and international field sites, and various system upgrades.

Collaborated with executive sponsors to define project scope and deliverables.

Performed cost benefit analyses in preparation for submission of budget proposals, and recommended subsequent budget changes where necessary. Consistently delivered projects on time and up to 10% under budget.

Successfully managed a 1500 user Windows Migration project from Windows XP to Windows 7. This included devices across several domains with access to multiple third party systems and industry specific, highly customized software.

Managed a 4 million dollar data center migration and consolidation to combine two data centers into one. Moved 300 servers, migrating from a physical to virtual environment.

Communicated project roles and responsibilities to team members. Managed team expectations and resolved conflicts as necessary in a 24/7 international environment.

Established communication plans and delivered project communications such as progress reports, proposals, requirements documentation, and presentations accordingly.

Conducted project post mortems and reported on lessons learned.

Independent Consultant 7/2008 – 7/2011

IT Project Manager

Weichert Realtors, Chem Dry of the Main Line and Phoenixville Country Club

Designed and implemented wireless networking to facilitate mobile work force.

Created operations manuals for technicians to have a standardized build for network devices.

Reviewed industry “best practices” with business owners to educate them on reducing risk and provide solutions for mitigating risk.

Implemented central data storage for employees to share client demographic and financial data.

Successfully managed several IT projects including data center migration and system upgrades.

STV Incorporated 7/2007 – 7/2008

IT Project Manager / Network Operations Manager

Douglassville, PA

Handled full responsibility for the operation and administration of the company’s internal networks, servers, email, and network security systems to include the local and wide area networks for all sites, achieving a 99.5% service level agreement (SLA) efficiency.

Obtained consensus on system support to maintain and meet specific business needs by successful negotiating between the IT department and applicable business divisions.

Implemented various processes to facilitate smooth operations to include ITIL methods; Tivoli TSM and HSM environment to manage the data repository for the company; Change Management Control process utilized for tracking system changes while coordinating with the business departments to establish Service Level Agreement goals for each department.

Initiated a “hot site” for business continuity and efficient disaster recovery; and administered IBM DS4000 SAN storage policy for the company for reliable file storage and backup.

Supervised technical staff of 3 productive individuals composed of 1 supervisor and 2 network engineers while providing basic operational support for internal employee computer systems.

Evaluated efficiency of systems and implemented needed changes or improvements such as upgrading the SAN at the Manhattan corporate location to add capacity and redundancy.

Managed a data center migration project to duplicate 125 servers in a business continuity capacity.

RF Technologies 4/2006 – 7/2007

Regional Service Manager

Brookfield, WI

Managed overall aspect of customer base for the northeast territory, Washington, DC to Maine.

Project managed design and installation of systems for hospital and long term care facilities while providing technical support and backup for all routine maintenance programs.

Provided direction and assistance for a 20-person technical staff comprised of in-house employees and contractors handling all installation and repair projects.

Explored business opportunities to drive revenue to meet or exceed established $3M sales target.

Educated clients on technology, system functionality and procedure through comprehensive training programs.

Established service level agreements to efficiently manage expectations and service requests of end-users.

EB Games/Electronics Boutique 7/2002 – 4/2006

Technical Services Manager

West Chester, PA

Managed appropriation of $4M budget to maintain data center, LAN/WAN, helpdesk and desktop support in a manufacturing and retail environment.

Set service level agreements to manage user community expectations on service requests and open incidents and meet or exceed performance requirements.

Administered hardware and software updates to business critical systems by executing a formal configuration management process while ensuring optimum system performance.

Developed and implemented an enterprise scale storage area network (SAN) incorporating a centralized backup system to reduce expenses, improve ROI and improve performance for users, saving over $200,000.

Installed and managed a wireless network integrated with IP Telephony at a new warehouse and distribution center to facilitate smooth operations and meet customer service level objectives.

Implemented additional process improvement initiatives to include a centralized process and procedure document database for reference and auditing requests.

Managed the data center migration to Game Stop when EB Games was purchased. This project moved 200 servers from West Chester, PA to Grapevine, TX.

ING Variable Annuities 7/2001 – 7/2002

Director of Network Operations / Service Delivery Manager

West Chester, PA

Coordinated and directed network development and product implementation and managed $6M budget for data center, telecomm, LAN/WAN, helpdesk and desktop support with actual budget expenditures under 5% as projected.

Oversaw a team of 2 managers, 6 network engineers, 4 helpdesk analysts, 4 telecomm engineers and 6 desktop engineers, assuring responsibilities are performed consistent with organizational standards and objectives.

Managed comprehensive hardware and software updates through execution of formal change control process.

Improved ROI and end-user performance by designing and implementing enterprise scale centralized backup system leading to savings and $300,000 reduction in expenses.

Developed a centralized process and procedure document database to facilitate easy reference and auditing request process while integrating a secure wireless networking solution to improve functionality and efficiency user community network.

Migrated LAN/WAN environment from Enterasys to Cisco routing equipment, assisting in the design, installation, and configuration of the new environment, and eliminating all non-switched equipment for full automotive and productivity improvement.

First Consulting Group 3/1998 – 6/2001

IT Manager

Wayne, PA

Director of Infrastructure, University of Pennsylvania Health System, Philadelphia, PA

Led and managed a staff of 2 managers, 10 network engineers, 12 helpdesk analysts, and 19 field engineers to efficiently carry out tasks of maintaining a 225 server Novell and Windows NT environment to support approximately 12,000 users.

Increased capacity for helpdesk services to all hospital facilities to support 7 by 24 coverage for all desktop support issues.

Contributed to successful implementation of Capability and Maturity Model (CMM) and Six Sigma practices by working proactively within a team.

Back Office / Help Desk Senior Manager, New York Presbyterian Hospital, New York, NY

Directed 12 network engineers to ensure full maintenance of a 200-server Novell and Windows NT environment which served approximately 11,000 users for the Cornell University Medical Center and the Columbia University Medical Center.

Spearheaded merging of NDS tree of Cornell University’s directory structure into the Columbia University structure and assisted end-users during entire migration process.

Developed and implemented helpdesk improvement plan to increase customer satisfaction while devising education program for helpdesk and support staff leading to increased first call resolution rate by 35%.

Facilitated coverage of services for the user community by executing a rotation system, alternating field engineers with helpdesk personnel and maximize service on application, system, and geographical areas.

EDUCATION & TECHNICAL SKILLS

Indiana University of Pennsylvania

Master of Business Administration, Management Information Systems

University of Pittsburgh at Johnstown

Bachelor of Science in Finance

Certifications

Certified Help Desk Manager

Microsoft Certified Systems Engineer

ITIL Foundations V3

Trainings

Training in IT Project Management, PMP in process.

References Gladly Provided Upon Request

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