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Administrative Assistant Customer Service

Location:
Katy, TX
Posted:
March 21, 2017

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Resume:

ANGELA K. JOHNSON

832-***-**** • aczezx@r.postjobfree.com

Administrative Assistant • Executive Assistant

Administrative Management / Client Services / Staff Support / Issues Resolution / Research / Problem Solving

Efficient, organized and highly skilled Administrative and Executive Support Professional with over 18 successful years of combined experience in Administrative Management, Executive Assistance, Staff Support, Process Improvement, Client Services, Accounting Operations, Special Projects, Issues Resolution, Inventory/Equipment Management, Meeting Coordination, Problem Solving, Communications, Records Management, Liaison Activities, Teaching, Training and Client/Staff Relations.

Focused ability to consistently accomplish objectives through organizational talents, attention to detail, meticulous follow-through; experience in handling sensitive and confidential data, matters and files. Work well within a team environment or in self-managed projects while demonstrating a high-level of critical thinking and problem solving. Strong project management skills with the ability to multi-task and complete assignments within tight deadlines. Demonstrated core competencies:

Office Administration • Staff Support • Executive Assistance Improving Processes • Issues Resolution

Windows • MS Office • QuickBooks • MS Professional Research • Problem Solving • Account Updates/Changes

A/R • A/P • Account Reconciliation • Issues Resolution Filing Systems • Records Management • Archiving Systems

Database Management • Report Generation • Multi-line Phones Scanning • Confidential Correspondence

Inventory Management • Purchase Requisition • Vendor Relations Monitoring and Tracking Information • Meeting Coordination

CAREER PROGRESSION

Cinco Ranch High School; Katy, Texas 2002-2016

Support Specialist • Coach • Instructor

• Served as a positive role model, exhibiting a caring and understanding demeanor, assisting a multitude of students with disabilities

• Collaboratively worked with teachers and instructional assistants to meet students’ special needs

• Provided encouragement by improving processes and developing training techniques that eased their difficulties

• Kept up on requirements and regulation changes for reporting and compliance

• Developed/maintained classified materials, records and files; prepared and verified varying degrees of reports

• Resolved internal issues; kept accurate track of data and goals; spot-checked inventory on a quarterly basis

• Incorporated interesting activity projects that transformed assignments into everyday life situations that gained interest

Setien & Associates; San Antonio, Texas 1997-2002

Office Manager • Accounting Associate

• Equipped staff members and structural engineers with administrative and project support; prepared, maintained and updated schedules, project drafts before manufacturing, resolving customer issues, specifications changes and measurements

• Gleaned data and developed compelling presentations, robust spreadsheets and time-sensitive correspondence

• Achieved savings for costly staff-requested supplies by personally contacting source to secure a lower price

• Earned kudos on annual performance reviews; recognized for exemplary internal/field customer service, teamwork, problem solving, organization, initiative and perseverance

• Coordinated projects from commencement to completion; on occasion, traveled to clients’ site to resolve measurement issues

• Oversaw A/R, A/P, reconciliation of accounts, deposits, weekly payroll (38 employees–QuickBooks) and outlined financial information for the CPA

Courtney Enterprises; Houston, Texas 1989-1992

Accounts Receivable Manager • Administrative Assistant

• Played pivotal role in overseeing A/R, preparing and processing over 300 invoices per month; maintained and posted A/R against aging report, collecting on past due accounts, keeping everyone up-to-date, ensuring cash flow was paramount to the company

• Set-up account/project files for each oilfield client; kept accurate track of contract hours worked and supplies used; communicated with superintendent on a daily basis, updating each clients’ file in order to properly invoice quickly

• Improved efficiency by creating and managing complex databases; reduced supply expenses by actively monitoring, ordering and managing inventory; cross-trained and provided backup for payroll and A/P

• Recognized for learning company’s computer system in record time; set-up and maintained innovative databases that helped maintain accurate records and prevented errors, processing required documentation in record time

EDUCATION: B.S. in Business, Minor in Psychology, Texas A&M University; College Station, Texas

TECHNOLOGY: PC/Mac; Windows, OS X, iOS, MS Office, MS Professional, QuickBooks, Photo Story, Zangle and AESOP



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