ANTONINA MILES

*** ***** ***** ***● Fuquay-Varina, NC 27526●336-***-****●aczeyu@r.postjobfree.com

Summary

Strategic change agent with over 15 years’ experience with project management responsibilities associated with Human Resources initiatives including process improvements, data integrity and organizational development. Skilled professional in managing data integrity and implementing various corporate projects. As a Project Management Professional (PMP), I am adopted in analyzing and solving complex problems.

Education

Masters of Science - Information Technology Management, Colorado Technical University

Course Certifications: Database Management; Networking and Telecommunications; Systems Analysis and Integration Specialist and Project Management Professional

Bachelors of Science - University of NC at Greensboro

Area of Expertise

SAP - Organization Management, Personnel Administration, Time-Keeping, Payroll, Benefits Administration

Call Tracking System Tools- Call Trax, Powerhelp, ServiceNow

Email - Lotus Notes, Outlook

Onboarding Tool - Red Carpet

Microsoft Office 2010/2013 - Excel, PowerPoint, Word

Kronos

Achievements

Project Oasis

Developed step by step training test scripts

Met target deadlines with collective teamwork among project team members

Key contributor to all masterdata validation

Supported management during the various blueprinting and process-mapping workshops

Census Project

Lead conference call with HR Business Partner to analyze organizational data

Instruct the HR Business Partner on how to adhere HR Governance

Met all aggressive timelines

ADP Globalview HR/Payroll Implementation Project

Tested the single client feed to ensure interfaces worked properly to the internal and external customers

Provided project support to senior project managers

Professional Experience

ABB, Cary, NC

Payroll Specialist October 2016-present

Accountable for detailed analysis of payroll entries

End to end execution of regular payroll processing for 5900 employee’s

Process Off cycle checks as needed

Provide reports to Penmac for temporary employee’s working time

Resolve payroll related issues within SLA

Collects, audits, and validates time and attendance data record in Kronos

HR Masterdata Specialist March 2014-September 2016

Managed master data and the organizational management structure changes in SAP.

oMasterdata is personnel administration and organizational management data which includes creating, updating, and cleaning all masterdata by following standard operating procedures.

Worked in partnership with ABB executive management process owners to stay up to date on the organizational structure.

Consulted and collaborated with HR Business Partners, including all levels of management, to confirm customer requirements and execute solutions

Implement all Human Resource transactions such as new hires, terminations, and promotions

Optimize data quality by streamlining processes

Proactively identify process improvement needs and promote solutions.

Core contributor for various projects such as Conversions, Divestures, and Acquisitions

HR Representative March 2009-March 2014

Executed all HR transactions (i.e. New Hires, Terminations, and Promotions)

Enforced HR Policies and procedures

Collaborated with management to conduct training sessions for new employees.

Updated payroll data into SAP

Troubleshoot payroll errors in a timely manner

Processed weekly and semi-monthly payroll

Processed paycards for missing pay and state requirements for terminated employee’s

Analyzed and verified payroll reports for accuracy as well as made necessary adjustments/corrections

Generated overpayments to confirm the amount owed to ABB

Processed Federal and State Tax forms.

Updated employee’s work taxes

Nortel Networks, RTP, NC

HR Customer Service Representative May 2006-March 2009

● Leader for critical email support to over 5000+ North American employees.

Handled manager/executive calls pertaining to but not limited to organizational management, employee performance management, recruitment and tool functionality.

User support for SAP, ADP payroll and internal self-service applications.

Guided employees on how to utilize ESS/MSS tool on its functions.

Worked with vendors to identify problems and initiated appropriate action to resolve issues

United Health Care, Greensboro, NC

Customer Service Representative January 2003-May 2006

Interpreted health and welfare policies to providers and members

Educated providers and members on claim processes

Monitored and coached new customer service representative

Resolved escalations at first point of contact

Nortel Networks, RTP, NC

HR Customer Service Representative (contractor) January 2002-May 2002

JR Tobacco, Burlington, NC

Customer Service Representative July 2000-January 2002

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