Customer Service Project Management
Resume:
aczet7@r.postjobfree.com
Glenell Rosburg
Summary
A results-driven project manager whose skills bring order to chaos. As a multi-faceted team member, I am successful at managing development projects through the full project cycle, leading cross functional team collaboration, providing accurate and timely reporting, creating appropriate project documentation, and improving processes to launch successful long-term projects that meet scope, schedule, and budget.
Specialties:
Possess analytical, organization, troubleshooting, quality assurance, and people skills to launch projects that exceed expectations.
Recognized as a high-performer with the ability to influence senior management and stakeholder decisions based on company priorities, requirements, risk analysis, and development team demands.
Exemplary collaboration skills to integrate cross functional teams assuring all involved understand the goals, resource requirements, long-term commitments, timeline, and budget.
Provide timely project and divisional reporting.
Recognize the need to increase efficiency while maintaining customer relations.
Proven experience in managing enterprise programs.
Applications Competencies
MS Office
MS Project
MS PowerPoint
Visio
Bug Tracking
SharePoint
Google Docs and Tools
Metrics
Advertising Systems
Salesforce
Magento
Drupal
WordPress
.NET
ASP
Blogger
Blogspot
BVCommerce
CV3
cvent
DasBlog
eTouches
Inetz
RubyOnRails
phpBB
ThoughtIndustries
WizeHive
vBulletin
Umbraco
Tax Systems
Custom CMSs
e-Commerce Transaction Gateways
Education
Colorado State University
Masters of Business Administration in Marketing
–Teaching Assistant for Dean of Marketing
Fort Lewis College
Bachelor of Arts in Business Administration
–Graduated Magna Cum Laude with Major in Marketing and Minor in Communications
Certifications
New Horizons Computer Learning Center
PMP – Project Management Professional (certification pending)
Professional Highlights
Director of Digital Media Project Management
F+W Media March 2009 to July 2016
Directed the project management and process improvement to allow the team to grow digital media revenue from $6 million to $60 million.
Integral in the digital media assimilation of 4 different companies.
Continually directed and managed an average of 60 simultaneous small to large development projects on over 30 different platforms through the full development cycle using waterfall, iterative, and agile project management methodologies.
Coordinated cross-functional team collaboration to define project charter, finalize project plans, complete cost analysis/tracking, conduct resource allocation, identify risks and contingencies, manage change requests, create quality assurance plans, confirm team members are accountable to completing tasks on time, establish training programs, launch projects, and conduct post-mortem review to implement successful enterprise programs that meet budget and timeline
Implemented processes to improve company-wide digital media proficiency and communication.
Coordinated the ongoing maintenance of 300 websites.
Managed the “paid competitions” grossing over $2 million annually.
Managed the business analytics reporting team which reviewed trends to identify key product performance indicators and areas for expansion or contraction based on user behavior.
Established and maintained a project management system which allowed for efficient request submissions, prioritization, implementation, and time tracking.
Created PMO reporting system allowing senior management the ability to easily review progress of over 60 simultaneous development projects, mitigate risks, and make prioritization decisions.
Director of Project Management
Penton Media August 1998 to March 2009
Assigned senior coordinator to direct the integration of development, email, and advertising during the merger of 2 companies - I was employed by the company being purchased.
Managed planning, execution, launch, and close of development programs.
Developed processes to increase development team efficiency.
Lead cross-functional team collaboration.
Evaluated, recommended, and managed the implementation of advertising, trafficking, and metrics program and processes.
Led the migration of new email and advertising systems.
Created educational programs to provide customer service, advertising sales, and editorial with the tools they needed to support online programs.
Project Manager
Electravision June 1995 to July 1998
Managed online publishing and marketing projects from requirements gathering through launch while always focusing on scope, schedule, and budget for 3rd party clients.
Strengthened client relationships by providing responsive customer service.
Developed the first Hewlett-Packard web publishing program.
Built internal systems to increase workflow efficiency for both the company and clients.
Awards
F+W Media Annual MVP Award
3 F+W Media monthly awards for performing above and beyond regular job requirements
Contact this candidate