Technical Writer Training
Resume:
Elaine J. Collier
Natchitoches, LA 71457
*************@*****.***
QUALIFICATIONS:
15+ yrs as Technical writer, editor, content development, training and courseware development
Excellent written and verbal communications
Outstanding interviewing, organizational and multi-tasking skills
Team player with effective personal and management skills
Software
Documentation
Arbor text Epic Editor w/ SGML
FrameMaker
Flight Operations manuals
Installation guides
Maintenance and OPS guides
MS Office Suite
Excel, Word, PowerPoint
AUTO-CAD
PhotoShop
Illustrator
Adobe Acrobat
Quick reference guides
System require manuals
Web based documents
IETMs
Online documentation
Electronic Checklists
EXPERIENCE:
TRU SIMILUATION/TEXTRON Contract (Remote) Nov 2015 – Aug 2016
Instructional Developer
-Designed and developed curriculum content, training materials, training modules, teaching aids, and managed all aspects of curriculum development programs to include, but not limited to: technical skills, management and leadership development, safety and new technology in transportation operations systems and maintenance.
Developed curriculum to be used by the training facilitators and/or instructors and training participants for various aviation programs.
-Worked with Cessna and Beechcraft Subject Matter experts to elicit their expertise and input to ensure accuracy and standardization of all training materials and content for the various aircraft types.
-Delivered accurate, high-quality documentation within a specified deadline and timeline and worked with web-based media.
-Utilized adult learning principles to develop all instructional materials.
Responsibilities:
Participate in all aspects of new curriculum development programs/projects for both Civilian and Military Aviation programs which MAY include:
- Confers with management and staff to determine training objectives.
- Assists in conducting training systems analysis to develop new training systems or to modify existing training systems as necessary.
- Designs, develops, and writes training programs, including course outlines, instructional procedures, text, study materials, handout, tests, and exercises.
- Participates in meetings, seminars, and training sessions to obtain information useful to the training facility and integrates information into training program.
- Practices Total Quality/ISO 9001 principles and concepts and maintains total quality, including focus on and responsiveness to the customer.
EvokeLocal Contract (Remote) Sept 2013-Mar 2014 and June 2014-Oct 2014 and March 2015-Oct 15 2015
Content Developer
-Wrote content for websites for various customers throughout La. And Tex. -This included help with setting up websites and writing How To policy and procedures
SIKORSKY AIRCRAFT - Huntsville, AL
Apr 2012-Mar 2013
Flight Technical Writer, Flight Operations
-Wrote step-by-step and theory-of-operations technical documents covering all operations equipment using Adobe FrameMaker.
-Wrote the U.S. Army Operational, Medivac and CheckLists for 237, 253 and 280 manuals for Blackhawk Helicopter pilots using Content@ SGML and Epic Editor.
-Attend tabletop reviews with US Army (IMMC) for completion of latest technical information going into government documents.
-Attend verification of Pilots checklist on Blackhawk Helicopters UH60A, UH60Q and UH60M
GULFSTREAM AEROSPACE - Savannah, GA
Aug 2010-Aug 2011
Senior Technical Writer, Flight Crew Publications Department
-Wrote Pilot Electronic Checklists (ECLs) for GIV, GV, G350, G450, G550
-Wrote flight manuals for Gulfstream corporate jets
-Read and interpreted IPC (Illustrated Parts Catalog) to update drawing
-Edited, amended, and revised existing and applicable text from previously written documentation
GULFSTREAM AEROSPACE - Savannah, GA
Mar 2008-April 2009
Senior Technical Writer, Technical Publications Department
-Researched, wrote, and edited documentation and illustrations for the Gulfstream Completion Center Maintenance Handbooks provided with each individual aircraft
-Researched, wrote, and edited documentation for the Gulfstream G450, and G550 Aircraft Maintenance Manual
-Reviewed and analyzed technical documents, wiring diagrams, and engineering blueprints required to thoroughly understand how complex aircraft systems operate
-Interfaced with illustrations department to ensure accuracy and appearance of graphics according to company standards. Used Adobe Illustrator
-Provided input to management on the development of processes and workflow solutions to decrease department costs
DYNCORP INT’L - Fort Worth, TX
April 2007-Feb 2008
IT Technical Writer, Information Technology, Publications
-Researched, developed, and wrote content for technical and management documents for contract specific manuals, system solutions, and training collateral.
-Edited, amended, and revised existing and applicable text from previously written documentation.
-Advised Director of Business Processes and Documentation of potential conflicts within scheduling or information provided in similar documents or process work flows.
-Assisted associate IT technical writers in conforming, editing, and formatting of documentation to department standards.
GULFSTREAM AEROSPACE - Savannah, GA
June 2004-June 2006
Senior Technical Writer, Technical Publications Department
-Researched, wrote, and edited documentation and illustrations for the Gulfstream Completion Center Maintenance Handbooks provided with each individual aircraft
-Researched, wrote, and edited documentation for the Gulfstream G450, and G550 Aircraft Maintenance Manual
-Reviewed and analyzed technical documents, wiring diagrams, and engineering blueprints required to thoroughly understand how complex aircraft systems operate
-Interfaced with illustrations department to ensure accuracy and appearance of graphics according to company standards. Used Adobe Illustrator
-Provided input to management on the development of processes and workflow solutions to decrease department costs
LOCKHEED MARTIN AERO – Ft. Worth, TX
Nov 2002-Sept 2003
Instructional Designer/Trainer, Technical Training Department
-Designed, edited, formatted and wrote training instructor guide and student guide
-Instructional designer/writer on Electronic Work Instructions (EWI) such as Shop Floor Management (SFM) for training SFM personnel
-Taught SFM personnel (Planners, Mechanics, etc) both in Ft Worth, TX and Marietta, GA
-Wrote Project Plans for customer documentation requests
LOCKHEED MARTIN AERO – Ft. Worth, TX
Mar 2002-Aug 2002
Technical Writer, Technical Publications Department
-Participated in the hands-on legacy documentation migration from InterLeaf to SGML using Arbortext/Epic (F-16 International Technical Order Digitization (ITOD) program)
-Used IPC (Illustrated Parts Catalog) to update drawings for F-16 aircraft
-Single sourced and communized two job guide manuals. -Composite SGML documents contain information for 13 countries with 24 different aircraft configurations. Migration included text, tables, and graphics
-ITOD documents were written in compliance with Document -Type Definition (DTD) Mil-M-28001B-1 and Mil-PRF-87269 (IETM data) requirements.
-Made final edits and corrections to multiple books for both ITOD and UAE projects
-Subject matter covered Flight Controls, Environmental Control -Systems (ECS), Egress, and Emergency Power Unit
NORTEL - Richardson, TX (Remote)
Jan 1999-Nov 2001
Sr. Information Developer/Instructional Designer, Training Department
-Designed, edited, formatted and wrote end-user documentation for a daily reporting and timekeeping (PARS) system for use throughout the company.
-Created documentation policies and standard templates used in technical training on Nortel products
-Interviewed engineers to obtain pertinent information for materials
-Worked directly with customers to make sure documentation met standards and provided technical information needed
-Created, edited, formatted and wrote NTPs (Nortel Technical Publications) for standard release specifications
-Validated wireless alarms manual on the BSM Navigator using the latest software load
NORTEL - Richardson, TX
Aug 1998-Dec 1998
Technical Writer, Technical Publications Dept
-Worked with staff of 5 engineers and writers on DMS-500 project
-Wrote and updated DMS-500 switch application guides
-Wrote and updated DMS-500 data schema tables procedural guides
-Validated all documentation on latest switch software load
-Worked closely with SMEs and engineering department on projects
-Promoted to Sr. Information Developer
Alcatel USA - Plano, TX
March 1994-July 1998
Curriculum Developer - Technical Training Department
- Designed and developed course material for INfusion STP Network and Translations Admin classes
-Wrote step-by-step and theory-of-operations technical documents covering telephone switching equipment
-Designed and wrote User Guide for telecommunications service deployment software
-Wrote Project Plans for customer documentation requests
-Authored and revised various System Administration Manuals
-Validated all documentation on latest switch/system update
EDUCATION:
Northwestern State University
Natchitoches, LA
TRAINING:
STP, SCP, SMS product and various other product training classes, Quality Advantage, Quality Tools, NMA Leadership classes, Instructional Design Seminar with Daryl Sink and Associates, DMS-500 switch
ORGANIZATIONS:
Society of Technical Communications (STC)
American Society for Training & Development (ASTD)
HTML Writers Guild
STANDARDS
Military: DOD-Std-100, DOD-Std-2167, Mil-Std-490, Mil-Std-883, Mil-Std-38784,
and others - Federal Aviation: ATA-100
FCC: FED-Std-101C, FCC Docket 20780 Subpart J
Commercial: ASTM D775, D880, D999, D3332, ANSI 260, 280 & Y14.5
IEC: Publications 297-1, 297-3 & 603-2, ISO9000 (1, 2 & 3)
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