Elaine J. Collier

*** ***** ***

Natchitoches, LA 71457

318-***-****

aczet0@r.postjobfree.com

QUALIFICATIONS:

15+ yrs as Technical writer, editor, content development, training and courseware development

Excellent written and verbal communications

Outstanding interviewing, organizational and multi-tasking skills

Team player with effective personal and management skills

Software

Documentation

Arbor text Epic Editor w/ SGML

FrameMaker

Flight Operations manuals

Installation guides

Maintenance and OPS guides

MS Office Suite

Excel, Word, PowerPoint

AUTO-CAD

PhotoShop

Illustrator

Adobe Acrobat

Quick reference guides

System require manuals

Web based documents

IETMs

Online documentation

Electronic Checklists

EXPERIENCE:

TRU SIMILUATION/TEXTRON Contract (Remote) Nov 2015 – Aug 2016

Instructional Developer

-Designed and developed curriculum content, training materials, training modules, teaching aids, and managed all aspects of curriculum development programs to include, but not limited to: technical skills, management and leadership development, safety and new technology in transportation operations systems and maintenance.

Developed curriculum to be used by the training facilitators and/or instructors and training participants for various aviation programs.

-Worked with Cessna and Beechcraft Subject Matter experts to elicit their expertise and input to ensure accuracy and standardization of all training materials and content for the various aircraft types.

-Delivered accurate, high-quality documentation within a specified deadline and timeline and worked with web-based media.

-Utilized adult learning principles to develop all instructional materials.

Responsibilities:

Participate in all aspects of new curriculum development programs/projects for both Civilian and Military Aviation programs which MAY include:

- Confers with management and staff to determine training objectives.

- Assists in conducting training systems analysis to develop new training systems or to modify existing training systems as necessary.

- Designs, develops, and writes training programs, including course outlines, instructional procedures, text, study materials, handout, tests, and exercises.

- Participates in meetings, seminars, and training sessions to obtain information useful to the training facility and integrates information into training program.

- Practices Total Quality/ISO 9001 principles and concepts and maintains total quality, including focus on and responsiveness to the customer.

EvokeLocal Contract (Remote) Sept 2013-Mar 2014 and June 2014-Oct 2014 and March 2015-Oct 15 2015

Content Developer

-Wrote content for websites for various customers throughout La. And Tex. -This included help with setting up websites and writing How To policy and procedures

SIKORSKY AIRCRAFT - Huntsville, AL

Apr 2012-Mar 2013

Flight Technical Writer, Flight Operations

-Wrote step-by-step and theory-of-operations technical documents covering all operations equipment using Adobe FrameMaker.

-Wrote the U.S. Army Operational, Medivac and CheckLists for 237, 253 and 280 manuals for Blackhawk Helicopter pilots using Content@ SGML and Epic Editor.

-Attend tabletop reviews with US Army (IMMC) for completion of latest technical information going into government documents.

-Attend verification of Pilots checklist on Blackhawk Helicopters UH60A, UH60Q and UH60M

GULFSTREAM AEROSPACE - Savannah, GA

Aug 2010-Aug 2011

Senior Technical Writer, Flight Crew Publications Department

-Wrote Pilot Electronic Checklists (ECLs) for GIV, GV, G350, G450, G550

-Wrote flight manuals for Gulfstream corporate jets

-Read and interpreted IPC (Illustrated Parts Catalog) to update drawing

-Edited, amended, and revised existing and applicable text from previously written documentation

GULFSTREAM AEROSPACE - Savannah, GA

Mar 2008-April 2009

Senior Technical Writer, Technical Publications Department

-Researched, wrote, and edited documentation and illustrations for the Gulfstream Completion Center Maintenance Handbooks provided with each individual aircraft

-Researched, wrote, and edited documentation for the Gulfstream G450, and G550 Aircraft Maintenance Manual

-Reviewed and analyzed technical documents, wiring diagrams, and engineering blueprints required to thoroughly understand how complex aircraft systems operate

-Interfaced with illustrations department to ensure accuracy and appearance of graphics according to company standards. Used Adobe Illustrator

-Provided input to management on the development of processes and workflow solutions to decrease department costs

DYNCORP INT’L - Fort Worth, TX

April 2007-Feb 2008

IT Technical Writer, Information Technology, Publications

-Researched, developed, and wrote content for technical and management documents for contract specific manuals, system solutions, and training collateral.

-Edited, amended, and revised existing and applicable text from previously written documentation.

-Advised Director of Business Processes and Documentation of potential conflicts within scheduling or information provided in similar documents or process work flows.

-Assisted associate IT technical writers in conforming, editing, and formatting of documentation to department standards.

GULFSTREAM AEROSPACE - Savannah, GA

June 2004-June 2006

Senior Technical Writer, Technical Publications Department

-Researched, wrote, and edited documentation and illustrations for the Gulfstream Completion Center Maintenance Handbooks provided with each individual aircraft

-Researched, wrote, and edited documentation for the Gulfstream G450, and G550 Aircraft Maintenance Manual

-Reviewed and analyzed technical documents, wiring diagrams, and engineering blueprints required to thoroughly understand how complex aircraft systems operate

-Interfaced with illustrations department to ensure accuracy and appearance of graphics according to company standards. Used Adobe Illustrator

-Provided input to management on the development of processes and workflow solutions to decrease department costs

LOCKHEED MARTIN AERO – Ft. Worth, TX

Nov 2002-Sept 2003

Instructional Designer/Trainer, Technical Training Department

-Designed, edited, formatted and wrote training instructor guide and student guide

-Instructional designer/writer on Electronic Work Instructions (EWI) such as Shop Floor Management (SFM) for training SFM personnel

-Taught SFM personnel (Planners, Mechanics, etc) both in Ft Worth, TX and Marietta, GA

-Wrote Project Plans for customer documentation requests

LOCKHEED MARTIN AERO – Ft. Worth, TX

Mar 2002-Aug 2002

Technical Writer, Technical Publications Department

-Participated in the hands-on legacy documentation migration from InterLeaf to SGML using Arbortext/Epic (F-16 International Technical Order Digitization (ITOD) program)

-Used IPC (Illustrated Parts Catalog) to update drawings for F-16 aircraft

-Single sourced and communized two job guide manuals. -Composite SGML documents contain information for 13 countries with 24 different aircraft configurations. Migration included text, tables, and graphics

-ITOD documents were written in compliance with Document -Type Definition (DTD) Mil-M-28001B-1 and Mil-PRF-87269 (IETM data) requirements.

-Made final edits and corrections to multiple books for both ITOD and UAE projects

-Subject matter covered Flight Controls, Environmental Control -Systems (ECS), Egress, and Emergency Power Unit

NORTEL - Richardson, TX (Remote)

Jan 1999-Nov 2001

Sr. Information Developer/Instructional Designer, Training Department

-Designed, edited, formatted and wrote end-user documentation for a daily reporting and timekeeping (PARS) system for use throughout the company.

-Created documentation policies and standard templates used in technical training on Nortel products

-Interviewed engineers to obtain pertinent information for materials

-Worked directly with customers to make sure documentation met standards and provided technical information needed

-Created, edited, formatted and wrote NTPs (Nortel Technical Publications) for standard release specifications

-Validated wireless alarms manual on the BSM Navigator using the latest software load

NORTEL - Richardson, TX

Aug 1998-Dec 1998

Technical Writer, Technical Publications Dept

-Worked with staff of 5 engineers and writers on DMS-500 project

-Wrote and updated DMS-500 switch application guides

-Wrote and updated DMS-500 data schema tables procedural guides

-Validated all documentation on latest switch software load

-Worked closely with SMEs and engineering department on projects

-Promoted to Sr. Information Developer

Alcatel USA - Plano, TX

March 1994-July 1998

Curriculum Developer - Technical Training Department

- Designed and developed course material for INfusion STP Network and Translations Admin classes

-Wrote step-by-step and theory-of-operations technical documents covering telephone switching equipment

-Designed and wrote User Guide for telecommunications service deployment software

-Wrote Project Plans for customer documentation requests

-Authored and revised various System Administration Manuals

-Validated all documentation on latest switch/system update

EDUCATION:

Northwestern State University

Natchitoches, LA

TRAINING:

STP, SCP, SMS product and various other product training classes, Quality Advantage, Quality Tools, NMA Leadership classes, Instructional Design Seminar with Daryl Sink and Associates, DMS-500 switch

ORGANIZATIONS:

Society of Technical Communications (STC)

American Society for Training & Development (ASTD)

HTML Writers Guild

STANDARDS

Military: DOD-Std-100, DOD-Std-2167, Mil-Std-490, Mil-Std-883, Mil-Std-38784,

and others - Federal Aviation: ATA-100

FCC: FED-Std-101C, FCC Docket 20780 Subpart J

Commercial: ASTM D775, D880, D999, D3332, ANSI 260, 280 & Y14.5

IEC: Publications 297-1, 297-3 & 603-2, ISO9000 (1, 2 & 3)

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