Customer Service Office

*.Rebecca Lee Perkins

*** ***** ******* ****, **********, IN 47240 812-***-**** ********@*******.***

Administrative / Management / Customer & Client Services

Supervision / Advising / Instruction / Clerical

Use of Microsoft Office Suite and Various Automation Systems

*Experience in Libraries, a Medical Office, Higher Educational Settings, Churches*

Professional Summary

RECEPTIONIST/OZONE COORDINATOR, Connected Health Care Systems 2016 – 2017

Carmel, IN

Greeted patients entering the office. Handled incoming phone calls, letters and e-mails while ensuring patient concerns were addressed promptly. Referred medical questions to the Medical Assistant and Doctor. Scheduled patient visits as well as performed patient check-in and check-out duties. Ordered inventory of supplements and restocked shelves as needed. Processed and mailed out supplement orders. Reconciled daily income/cash box and reported analysis to Business Office. Generated appointment reminders using Telefox. Prepared general correspondence for the Doctor as needed including referral letters. Faxed medical records to medical offices/insurance companies. E-filed medical records on all patients. Documented communications in Isalus (office automation system). Instructed patients on use of the ozone chamber and completing specific lab tests for diagnosis. Operated equipment for ozone therapy.

ADMINISTRATIVE ASSISTANT, Williams Law Office Greensburg, IN 2014 - 2015

Fulfilled receptionist duties in front office. Data entry, filing, and scanning. Performed skip tracing duties for collections. Typed and edited detailed property descriptions for client files. Updated computer files on debtors, and recorded bankruptcy notices on accounts. Obtained information on deeds and properties from County Recorder’s Office. Prepared correspondence for mailings.

ASSISTANT DIRECTOR/REFERENCE LIBRARIAN, Greensburg – Decatur County Public Library

Greensburg, IN 2000 – 2013

Assumed Director’s duties in Director’s absence. Strategized and implemented methods for marketing library services and programs. Supervised library staff of 30 to 35. Conducted thorough face-to-face reference interviews with individuals as well as fielded on-line inquiries. Library Liaison to the Friends of the Library while assisting the group with fund-raising projects for enhancing library services. Grew the constituent membership base by 30%, and built a leadership team of volunteers within the organization. Assisted in application process to obtain a 501c3 status for Friends of the Library. Planned and facilitated programming for adult patrons. Maintained master calendar and publicized events. Coordinated work schedule for 32 employees on a weekly basis. Created, edited, and published quarterly newsletters. Headed committee for development of library website and fulfilled duties of library automation manager. Facilitated instructional sessions on staff training days. Performed annual staff evaluations and served in advisory capacity. Interviewed new employees. Networked with local leaders and librarians at district and state gatherings as assigned by the Director. Collaborated with Library Director in writing policy, keeping Board minutes, and maintaining office procedures manual. Selected all audio-visual and magazine materials within budget parameters. Annually applied for E-rate funding for providing Internet services at the library. Designed and implemented library safety plan. Managed book sales.

Education

Masters in Library Science, Indianapolis University-Purdue University, Indianapolis, IN 2001-2005

Master of Arts in Parish Counseling, Asbury Theological Seminary, Wilmore, KY 1989-1992

Clinical Pastoral Education Internship, Howard Community Hospital, Kokomo, IN 1991

Bachelor of Science in Church Music, Indiana Wesleyan University, Marion, IN 1981-1983

Other Achievements

Developed cross-cultural skills while residing in Kenya, Africa. 1960-1977

Led and organized youth group activities at local church. 1999-2000

Pianist, Organist, Choir Director in various churches.

Keyboard and Voice teacher.

Published for Indiana Libraries Magazine – Bringing Third Culture Kids Together: Building A TCK Network in Your Library, Journal of the Indiana Library Federation and the Indiana State Library,

Vol. 23, No. 2, 2004.

Member of the Indiana Library Federation. 2006-2013

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