Customer Service Manager

Fayann Thornton

**** ****** ****, ***** *******, TN 38476 ǀ aczes6@r.postjobfree.com ǀ 931-***-****

OBJECTIVE

Seeking entry-level Paralegal employment.

EDUCATION

Associates of Applied Science, Paralegal Studies

Brightwood College (ABA Approved) – Nashville, TN January 2016 to June 2017

EDUCATIONAL SUMMARY

Legal Writing

Legal Analysis

Criminal Law

Legal Transcription

Legal Technology

Legal Ethics

Legal Research

Family Law

Legal Terminology

Wills, Trusts & Contracts

Torts

Estates

Litigation

Westlaw

CORE COMPENTECIES

Ability to Meet Deadlines

Strong Problem Solving Capabilities

Excellent Communicator

Proven Leadership Skills

Organized and Attentiveness to Details

Proficient in Microsoft Word, Excel, Outlook, PowerPoint

Ability to Work Well with all Employee Levels

EMPLOYMENT HISTORY

Assistant Store Manager, Twice Daily Convenience Stores – Bon Aqua, TN August 2016 to Present

Supervise and motivate crew members, and manage employee training

Greet guests in a friendly manner, answer questions, and provide customer service

Maintain clean and organized store, order and stock inventory, assist with unloading trucks, and maintain vendor positive relations

Perform various cash handling duties, reconciled cash drawers, and dropped cash into safe

Follow Serve Safe laws with food preparation

Department Manager, McDonalds, Fairview, TN October 2013 to August 2016

Managed and trained crew, ensured continual customer-friendly store atmosphere, and quickly resolved customer matters

Counted money, made daily deposits, and created store reports

Prepared food, stocked and sanitized food prep area

Coordinated sales and promotional events

Personal Caregiver, Frankfort, KY January 2010 to October 2013

Collections Supervisor, Data Control, Brentwood, TN January 2005 to December 2009

Managed team of collectors and support staff, and ensured HIPAA compliance continually practiced with staff

Performed collections procedures, negotiated arrangements, and set up payments schedules

Answered multi-line telephones, and input patients’ information in the computer, and prepared medical release forms

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