Customer Service Information Technology
Resume:
Bernadette Salmiery
*** ****** ***** ** *******, NY 12822
*******@*****.***
OBJECTIVE :
To use my degree in Information Technology, training, experiences and skills to carry out a wide range of support while consistently producing top quality proficient work.
PROFILE :
Professional, proactive problem solver with over a decade of success providing support to senior management.
Combines excellent organizational skills with hands-on technical knowledge to consistently prioritize tasks, to meet deadlines,
Great communication skills and memory for details, exceptional multi-tasking abilities
Strong work ethic, self-motivated, team player
Exemplary customer service skills, competent “people person”.
Maintains professionalism at all times and uses discretion when handling confidential data.
Prompt and immediate response to Help Desk Ticket from custom ticketing program.
EDUCATION:
Adirondack Community College, Queensbury, NY Information Technology, AAS; Graduated May 2015
● PC Software Fundamentals
● Introduction to Business
● End User Support and Security
● Computers and Applications
● PC Hardware Fundamentals
● Advanced PC Applications
● Introduction to Networking
● Introduction to Programming
● Introduction to Public Speaking
● Introduction to Internet Development
● Server Administration Office Productivity Software
TECHNICAL QUALIFICATIONS:
Google Suite (Docs, Sheets, Slides and Mail), Microsoft Office (Word, Excel, Outlook and Access)
Help desk Support, Desktop Publishing
Operating Systems: DOS, Windows XP, VISTA, 7, 8, and 8.1, 10, Chrome OS, macOS and Android
HTML, JavaScript, CSS and introduction to C++
Entry level networking: SQL, TCP-IP, (Active Directory, Group Policy, Permissions, password resets)
TECHNICAL EXPERIENCE:
PC and peripheral support (IE: computers, tablets, document cameras, interactive whiteboards, printers, etc.)
Apple Macintosh and iPad experience imaging with DeployStudio, inventories, upgrades and Apple Remote Desktop
Mobile Device Management systems to run reports and push apps
Hardware repair / replacement, Initial setup / configuration
Driver / software upgrades
Operating System /Application support
End user knowledge transfer
Customer configuration support
System imaging
Miscellaneous help desk ticket remediation
Provide additional support to Help Desk Staff
Provide setup / breakdown of I.T. resources required for BOE meetings and other general assemblies
Demonstrated ability to grasp technical knowledge quickly and efficiently
Basic server experience.
User setup, file setup, password resets and folder permissions in Active Directory
Explained basic computer operation, options, test procedures, and maintenance to administrative support and senior management.
Researched and reviewed technical issues with supervisor and other tech support to become proficient on new technologies as they arise
Installed and troubleshoot all machines, system components, and accessories using internal diagnostic tests, options, and functional testing replacing faulty components when authorized, providing guidance to less experienced
Performed preventive maintenance, basic repair, conversions and hardware upgrades on assembly level components, custom PC boards and all supported products
Evaluated a tracking / accounting network program and its interaction with other devices to isolate issues
Used technology to improve support functions by maintaining and troubleshooting department computers, Email programs and alarm system database.
Promoted to Lead Technician III within three months
Managed and trained a team of five other technicians to use diagnostics to rapidly diagnose problems, enhance their troubleshooting techniques and ensure the prompt, accurate repair and maintenance of video gaming machines all while instructing them on the proper operation and general maintenance of all devices and accessories.
Developed on-line help, user manuals, effective training materials and brochures using MS PowerPoint.
Demonstrated multitasking ability in a fast-paced environment while maintaining emphasis on quality.
EMPLOYMENT HISTORY:
HelpDesk Technician, Lake George CSD Oct. 2016 – Feb. 2017
WSWHE BOCES, Saratoga Springs, NY
IT System Assistant/Direct Support Professional 2015-July 2016
AIM Services Inc., Saratoga Springs, NY
School Transportation Router/Bus Driver 2008-2013
Saratoga Springs City School District, WSWHE BOCES, Fort Edward, NY, Saratoga Bridges, Malta
Administrative Assistant 2006-2007
VMJR Companies, Glens Falls, NY
Lead Technician III, New York Lottery 2004-2005
Bally Gaming & Systems, Las Vegas, NV
Desk Officer/Dispatcher 1992 -2002
Department, of Campus Safety, Skidmore College, Saratoga Springs NY
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