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Customer Service Administrative Assistant

Location:
Bossier City, LA
Posted:
March 21, 2017

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Resume:

Daneé E. Moore, CPS

318-***-****

I offer advanced experience as an administrative assistant in fast paced, highly professional organizations at all levels including executive. I am a self-starter who needs minimal supervision, thrives on challenges, demonstrates strong organizational skills and adapts quickly to change. I also have advanced skills with Microsoft Word, Excel, PowerPoint and Outlook and has used a variety of office equipment including copiers, printers, scanners, faxes, laminating machines and 10 key calculator Technical

Proficiencies

Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Access (entering information into an existing database)

Areas of Expertise Word processing, report creation, creating/updating filing systems, scheduling

• Associates Degree – Psychology, Lorain County Community College, Elyria, OH

• Degree – Secretarial Science – Major: Executive Secretary, Minor: Microcomputer Systems Management, Bryant & Stratton Business College, Parma, OH 06/15 to 02/17 Customer Service Representative

Paragon Press; Shreveport, LA

• Provided customer service by quickly and professionally helping customers place orders and prepare estimates

• Followed orders from beginning through completion to ensure all deadlines were met

• Answered phones, maintained filing system, daily mail, called upon past due customer accounts and various copy and bindery services as needed

02/14 to 05/15 Administrative Assistant

City of Shreveport; Shreveport, LA

• Assistant to the Risk Manager

• Responsibilities included handling confidential information, workers’ compensation paperwork, organizing and tracking certificates of insurance

• Maintenance of incoming/outgoing documents database, prepared correspondence and filing

• Preparation of quarterly reports

Qualifications Summary

Technical Skills Highlights

Education and Certifications

Professional Experience

08/13 to 01/14 Administrative Assistant (temporary-Express Employment) Select Energy; Shreveport, LA

• Entered fracking information into daily spreadsheet

• Processed billing for services

6/13 to 8/13 Sign Coordinator/Administrative Assistant Ellis Home & Garden; Bossier City, LA

• Duties included creating, placing and distributing advertising signs for use throughout the store and distributing them through email to four other locations

• Human Resource duties: administered new hire paperwork and orientation and assisted with scheduling and payroll

• General Office duties: created Excel spreadsheets, Word documents, wrote store procedures, assisted management with administrative duties, processed live plant invoices, internet research, customer service and answering phones

07/09 to 05/12 Executive Secretary

Sam’s Town Hotel & Casino; Shreveport, LA

• Assistant to the Vice President/General Manager and Director of Operations along with support to the Director of Table Games and Director of Slot Operations

• Assisted other Directors on confidential projects as needed

• Human Resource duties: new hire paperwork, evaluations, payroll, computer system access and employee file maintenance

• Screened and hired various property secretarial positions as necessary

• Spa employee file maintenance and access into the company’s various computer systems

• General Office duties: handled confidential information, maintained and tracked all contracts and licenses

• Tracked and maintained all company issued credit and fleet cards

• Maintained records and registration for all company vehicles

• Supply ordering and tracking for 10 departments

• Supervised spa with employee relations, supply ordering, maintenance requests and invoice tracking for payments.

• Maintained the secured area for high end guest gifts/give-a-ways

• Updated Executive filing system

6/07-7/09 Executive Assistant

Imagemaster, Inc.; Ann Arbor, MI

• Assistant to the Senior Vice President of Sales and Marketing

• Responsibilities included handling confidential information, organizing and preparing price quotes, tracking and proper distribution of price quotes

• Maintenance of client database, preparing correspondence, internet research, travel arrangements and schedule maintenance for the sales department

• Help lead, design and execute various marketing and sales promotions

• Preparation of company reports

International Association of Administrative Professionals 1993 - 2005

• Assistant Treasurer 1995 - 1996

• Vice President 1996 -1997

• Publications Editor 1997 - 1998

Professional Affiliations



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