LITIKA J CLAUDETTE

**** ******* ****** ** **********, DC 20001. 281-***-****

aczeht@r.postjobfree.com

Highly Self Motivated Front Desk Agent that possess a professional experience of 7+ Years in a

hotel environment in dealing with individuals within a business sector or for a pleasure purpose.

Acquired great interpersonal skills in communication with customers, good rapport and delivery

a well satisfactorily customer service. Reliable, Quick learner and Team Player. Bilingual:

English/Spanish/French.

MAJOR ACHIEVEMENTS

Achieved vast Employee Award 2015.

Raised hotel sales by utilizing new customer service and hospitality techniques.

COMPUTER SKILLS: Vast knowledge in Microsoft Word, Excel, Access, Power Point & Outlook.

PROFESSIONAL EXPERIENCE

Hilton Hotel Front Desk Agent, Equatorial Guinea Malabo. 02/15 09/16

Answered inquiries pertaining to hotel services guest registration and travel directions or

make recommendations regarding shopping dining or entertainment.

Improved property management functionality by submitting key change requests.

Coordinated sale and planning for wedding parties and events.

Maximized revenues partnering with regional manager to forecast rates based on market

trends.

Confirmed reservation in system and reviewed all noted information

Recorded guest comments or complaints referring customers to managers as necessary.

Sofitel Hotel Front Desk Agent, Siopao Le Golf, Malabo. 03/14 01/15

Promoted positive guest relations to all individuals approaching the Front Desk.

Liaised with vendors to resolve issues with Internet phone and in-room movies.

Issued keycards and escort instructions to bellhops.

Cleaned and maintained lobby and common areas restocking supplies and watering plants.

Advised housekeeping staff when rooms have been vacated and are ready for cleaning.

Deposited guest valuables in hotel safes or safe-deposit boxes.

Hilton Hotel 5 Star Front Desk Agent, Cameroon. 05/12 02/14

Processed guest arrivals and departures including all necessary payments.

Oversaw guest registration reservations and other clerical duties with a focus in quality and

courtesy.

Solid experience in accounting functions such as account Payable/Receivable and auditing

Offer referral for services and handle requests for information.

Communicate with all hotel departments efficiently and maintain the function board in the

hotel lobby.

Arranged for shuttle services and assist with other guest transport needs.

Confirm sufficient supplies are ready and available to last the entire shift.

Directed phone calls as necessary and ensure incidental services (movies phones video games

etc.) are active or restricted.

Ayaba Hotel Front Desk Agent, Bamenda Cameroon. 06/09 04/12

Entered complete guess details on the computer.

Efficiently deal with check in & check-out of guests.

Dealed with advanced reservations, took bookings and fulfilled particular requirements.

Operated the switchboard, messages and enquiries in an disciplined manner.

Posted all transactions to make sure that all bills are kept up-to-date.

Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift.

EDUCATION

2006-2008: Cameroon General Certificate of Education (CGCE) Advanced Level.

2002-2006: Cameroon General Certificate of Education (CGCE) Ordinary Level.

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