Customer Service Assistant

JULIANA BADOVINAC

*******.*********@*******.** 905-***-**** https://ca.linkedin.com/in/julianabadovinac EDUCATION

Bachelor of Commerce, Queen’s University, Kingston, ON 2014 – 2018 Bachelor of Arts – Psychology, Queen’s University, Kingston, ON 2016 – 2019

• Academic accomplishments/awards: D.I McLeod Dean’s List Scholarship, Excellence Scholarship, Burlington Chamber of Commerce Scholarship Recipient GPA: 3.80

• International Exchange Fall Semester 2016, Università Bocconi, Milan, Italy

• Extended French Certificate

• Customer Service and Leadership/Management Certification, Centre for Skills & Training, Burlington, ON PROFESSIONAL EXPERIENCE

Research Assistant, Queen’s University, Kingston, ON January 2017 - Present

• Assist in academic research in Organizational Behaviour, specifically the role of emotional intelligence in moral decision making.

• Maintain Dropbox folder with up-to-date and breaking research literature in project topics. Research Assistant, University of Toronto, Toronto, ON June 2016 - Present

• Assisted in academic research in Organizational Behaviour, specifically detachment and reattachment in the workplace.

• Independently maintained participant data files.

• Managed and replied to project-related correspondence.

• Performed regular clerical work and administrative duties as instructed. Marketing Intern, FibreCast Inc., Burlington, ON 2015 – 2017

• Designed product catalogues and sales presentations.

• Independently managed the ordering and organization of product samples.

• Managed the company’s Google Analytics and AdWords accounts to optimize search engine activity.

• Developed new company logos to aid in rebranding of company. Finance and Admin Assistant, Environment Canada, Hamilton, ON 2014

• Organized the collection of receipts for government acquisition cards for over 40 employees.

• Independently processed payments for government-owned sites across Ontario, including telephone and hydro.

• Audited and reorganized collections of financial and administrative data. Marketing Intern, West 49 Inc., Burlington, ON 2013

• Presented analytical competitive analyses of direct competitors, increasing organization awareness of industry opportunities and threats.

• Supervised the planning and running of 3 Cross-Canada events: Go Skateboarding Day, Roxy promotional in-store parties, and LRN2SK8; single-handily organized and shipped all prize packs for all 75 retail locations.

• Consolidated market research into Excel files and PowerPoint presentations for senior management to review.

EXTRACURRICULAR EXPERIENCE

Publications Coordinator, Students for Wishes, Queen’s University May 2016 - Present

• Responsible for the design and publication of all digital and print media

• Assist in the planning and execution of 5 annual events, raising over $10 000 for Make-a-Wish Easter Ontario

Event Services Host, Toronto 2015 Pan Am Games July 2015

• Processes the tickets for all guests attending the equestrian portion of the Pan Am Games.

• Responsible for the customer service experience of all guests; welcoming guests, providing customer services in both English and French

CEO, Business Leadership Class, Burlington, ON 2014

• Lead a class of over 40 students in the hosting of the 11th Annual Business Leadership Conference hosting high profile keynote speakers; Alexandre Bilodeau and John Tavares

• Organized breakfast, workshops and the keynote address for over 450 delegates INTERESTS AND HOBBIES

• Settlers of Catan

• Tea Enthusiast

• Training for Sprint Triathlon

• Contributor to the ‘Free Design’ subreddit

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