Millet Cisneros’ Resume’ Page *

MARIA ELETA (Millet) CISNEROS

Block 13 Lot 12, Rupee Street, Saint Joseph 8, Butong, Cabuyao, Laguna, 4025 Philippines

(C) +630********** acze2t@r.postjobfree.com

Professional Summary

A Global Relocation Specialist, proficient at overseeing regional operations; Specialized in destination and mobility programs and the immigration laws of the Philippines.

Possess strong leadership, sales and administration skills with a history of exceeding territory revenue quotas. An exceptional Project Manager, successful at directing change management initiatives requiring fast-paced execution. More than 20 years in project management in a variety of industries. Self-motivated, innovative and goal-oriented management professional, committed to the vision and mission of the business. Dedicated team player, skilled at mediation and conflict resolution. Drives company growth.

Skills

Contract Negotiations Human Resources Management

Research and analysis Computer savvy, skilled in Microsoft office programs

Operations Management Public Speaking talent

Strategic objective execution Profit and loss analysis/understanding

Process improvement Advertising and public relations experience

Customer retention Business administration

Marketing skills Professional demeanor

Long-term business planning and execution Budget planning and execution

Account Management Trend Analysis

Experience in the industries of Global Relocation and Immigration, Fast Moving Consumer Goods, Advertising and Public Relations, Real Estate and Corporate Housing Lease, Tenancy Management, Logistics

Excellent verbal/written communication

Background in the industry of travel and tours, hotel and Restaurant management

Work History

Division Manager, Relocation and Immigration Services Jun 2007 – Jul 2016 Santa Fe Moving and Relocation Services Philippines, Inc. Ground Floor, Valderama Bldg., Esteban Street, Legaspi Village, Makati City, Philippines

(City Office)

Managed 2 departments/operations: the Relocation Services Department and the Visa and Immigration, LGC* and Consular Services Department. (*LGC is Local Government Compliance)

Negotiated, created and implemented service contracts and policies;

Designed and enhanced operational program processes for both departments, easing service delivery process, to meet customer expectations;

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients, as necessary;

Planned and executed events and marketing programs, exceeding target number of clients and qualified leads;

Increased credibility and client awareness by developing client forums, client staff trainings, corporate presentations and public relations campaigns;

Developed and executed marketing programs, operational programs and service solutions resulting in increased company exposure, customer traffic and sales;

Managed a team of 29 permanent consultants and administrators and 1 Project Manager based in client’s offices, responsible for on-going program delivery and optimization, account management and consultation.

Supervised monthly analysis of customer acquisition and campaign performance; Millet Cisneros’ Resume’ Page 2

Developed and implemented internal staff training and external client training and supervised policy and program integration with clientele;

Provided operational support to other internal departments;

Developed analysis models to ensure program rollout, program delivery, rollout date deliverables and client expectations were met;

Reviewed files, records and other documents to obtain information and respond to requests;

Continuously managed client relationship for busines stability and client retention.

Developed innovative business plans and training schemes, including the “Walk The Flow”, which was updated and delivered for staff training on a quarterly basis, based on the required operating procedures. This business plan and training program was eventually deviced for all Santa Fe offices in the region. Administrator, Strategic Business Development Jan 2004 – Jun 2007 UBS Wealth Management

Lincoln Harbor 800, 1000, 1200 and 1500, Harbor Boulevard, Weehawken, New Jersey, USA

Based in the New Jersey, US Headquarters and directly reported to the Director of Business Development and managed 7 Executive Trainers, covering the East and West Coast Territories;

Developed innovative business plans, including the Opportunity Log for New Financial Advisors;

Prepared training materials for new financial advisors and provided post training support;

Organized all training events and programs with the support of 3 direct administrative reportees;

Monitored program effectiveness;

Maintained strict corporate compliance based on international guidelines; Corporate Affairs Administrator Oct 1991 – Nov 2003 Philip Morris International

Standard Chartered Bank Building, Bur Dubai, Dubai, United Arab Emirates

Based in Dubai, UAE – the headquarters for Middle East, Europe and Africa and directly reported to the Regional Director and Corporate Affairs Director of the territory;

Developed numerous executive presentations, operational process and reports to facilitate effective project rollout, project evaluation, process improvement and maintain corporate image based on the vision of the company;

Organized various types of corporate events based on the business objectives of the region;

Implemented a set of comprehensive tracking processes to monitor corporate, government, charitable and marketing project performance;

Reduced office expenses by finding smarter solutions for vendors, suppliers and services;

Directed managers of a rapidly growing team;

Oversaw corporate affairs operations in the Middle East, Europe and Africa, territories that are covered by the regional hearquarters in Dubai;

Contributed to the planning and administered annual corporate affairs budgets;

Monitored weekly, monthly and quarterly achievement goals. Education

Bachelor of Science in Business Management Jun 1977 – Oct 1981 Saint Scholastica’s College (only 2 years of college studies and did not continue) Manila, Philippines

Associate of Arts: Business Secretarial Jan 1982 – Sep 1982 Cora Doloroso Career Center

Manila, Philippines

Millet Cisneros’ Resume’ Page 3

Accomplishments

Cost-save for my employers and clients by implementing a successful productivity improvement plan and strategic program/service bundling, supplemented by an effective time management scheme;

Increased Santa Fe Philippines’ Relocation and Immigration revenue by 62% within the first 6 months of tenure;

Founded the opening of a visa and immigration department at Santa Fe Philippines;

Sustained overall division performance in terms of revenue targets and increase of clientele, thereby increasing the market share of Santa Fe in the Philippines;

Designed and launched additional operational and internal/external training programs to cater to clients’s needs, thereby increasing the credibility and trust in the company and the services it offers;

Recipient of Service Excellence Awards, Innovation Awards, Revenue driven awards and Customer Retention Awards between 2007 to 2016;

Improved customer satisfaction ratings from 82% to 95%;

Acquired and maintained certification as a “Global Mobility Specialist (GMS)” in 2008 by the Worldwide ERC, the global association for workforce mobility and talent management;

Represented my employers in global conferences and forums, local relocation and immigration roundtables and international client acquisitions;

Represented Philip Morris in the Middle East Tobacco Association. Certifications

Global Mobility Specialist Certification granted by the Worldwide ERC, the global association for workforce mobility and talent management, after rigorous training and passing with excellent marks;

Sales Negotiations Skills, granted by the FORUM on Transformation and Performance in Singapore. Millet Cisneros’ Resume’ Page 4

IQ TEST RESULTS

Maria Eleta D. Cisneros

Taken on February 2017

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ENGLISH PROFICIENCY TEST RESULTS

Maria Eleta D. Cisneros

Taken on February 2017

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DISC TEST RESULTS

Maria Eleta D. Cisneros

Taken on February 2017

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