CAROL GRIER PHR, SHRM-CP Phone: 678-***-**** E-mail: acze25@r.postjobfree.com

SUMMARY

Results-driven and accomplished SENIOR human resources executive with extensive expertise in compensation and benefits administration, employee/labor relations, recruitment and selection, organizational development, performance management, health and wellness, diversity training, HRIS integration, policy development, and legal compliance. Employs keen analytical skills to resolve complex issues and evaluates procedures to improve HR capability. Possess solid track record of improving organizational capability in union and non-union environments through effective leadership and alignment of people programs with business strategy, while contributing to the growth of an organization.

EXPERIENCE

EGIS PROJECTS, INC., Orlando, Florida (Transportation/Engineering/Human Resources/Call Center Operations)

Vice-President, Human Resources, 02/2015-Present

Design and implement overall human resources strategy for North American division (workforce of 2,000+). Provide strategic direction and leadership to other human resources professionals throughout the U.S. Develop human resources policies and procedures and ensures regulatory compliance in all human resources functional areas to include but not limited to, recruitment, compensation, employee relations, benefits, training and organizational development, performance management, and wellness initiatives. Designed performance management tools, administered employee engagement surveys, negotiated benefit offerings, staffing and risk management contracts. Design and administer all human resources plans, programs, and activities in support of the corporate strategy and objectives. Advises CEO and senior partners providing advisement and guidance as well as planning, developing and implementing programs, budgets, and practices that support organizational efforts and goals. These programs and activities let to a 97% customer satisfaction rating and initial 86% overall employee satisfaction rating.

JPS HEALTH NETWORK, Fort Worth, Texas (Health Care)

Human Resources Director, 09/2012-01/2015

Provided strategic direction and leadership for the Total Rewards division for a 537 bed acute care public hospital and 47 freestanding clinics for an employee population of 8,000. Led and developed management and professional level staff to influence organizational initiatives to raise credibility and enhance the value of the total rewards package (compensation, benefits, and wellness). Directed the design and administration of the compensation program, while ensuring strategic alignment with business objectives and meeting market comparability. Led organization-wide compensation assessment implementation to redesign overall compensation structure to address market positioning and internal equity. Developed compensation philosophy, policies, procedures, and job classification system, including revision of 800 job descriptions. Created salary survey library, made recommendations for wage and salary budget, and redesigned variable/premium pay plan for hospital staff. Devised long-range strategy to align benefits program with the needs of the organization and current health care legislation. Administered financial, strategic, and statistical analysis involved in redesign of benefit plan features. Redesigned and implemented employee benefit programs to include, medical, dental, vision, long-term and short-term disability, EAP program, life, retirement, flexible spending accounts, and voluntary/supplemental benefits, and compliance. Negotiated health and welfare benefits renewal contracts, led audit efforts, and maintained plan documents. Led efforts to develop total rewards employee self-service tool.

Reduced benefits budget (self-funded) from $46M to $37M over two years without reducing quality of benefits creating a savings to the organization; issued RFPs for all benefit vendors, audited benefits program for inefficiencies, and changed structure of prescription drug program.

Devised a strategy to increase employee benefit awareness through the redesigned of employee benefit marketing communications, online benefit education sessions, robust web-based open enrollment process, and addition of onsite benefit enrollment counselors.

Organizational subject matter expert on the Affordable Care Act regulations and compliance.

Led organizational tobacco-free initiative and assisted with transitioning EAP in-house to behavioral health which resulted in a cost savings of $90,000 annually.

Led $32M three phase compensation assessment over 2 years, resulting in 85% of jobs at market rates, increased minimum of ranges, and reduced pay grades from 75 to 48.

Developed online total rewards statements educating employees on the value of the total rewards package including organizational costs associated with employee compensation, benefits, wellness, and retirement.

Created comprehensive wellness program that included a point-based program offering a reduced premium approach and financial incentive resulting in an increase in employee wellness participation from 52% to 93%.

Increased employee retirement participation rate from 68% to 89% through the development of a retirement planning strategy to include, education sessions, targeted campaigning, and year-round enrollment sessions. Experience administering 403b, 457, 401k, and Roth IRA retirement plans.

CITY OF EAST POINT, East Point, Georgia (Government)

Human Resources Director, 05/2009-02/2011

Designed, implemented, and administered all legally compliant human resources programs and activities in support of 750 employees. Provided HR leadership to develop and implement talent management strategies to attract and retain top talent and meet business objectives. Assessed, acquired, developed, and aligned talent regularly evaluating city’s organizational capabilities, structure, strengths, and development opportunities. Performed skill/needs analysis as well as organizational effectiveness assessments throughout organization to assist with obtaining appropriate staffing levels. Led staff and executive training/development efforts. Developed city’s first leadership and management program. Designed and implemented formalized on-line performance management tool to include performance improvement plans, training plans, and succession planning. Facilitated city’s police department’s first formalized promotional process for police officers. Updated and maintained wage and classification/compensation plan, managed effective employee and labor relations and progressive discipline practices to include mediation, grievances, as well as update city’s policies and practices to best align with business requirements and objectives.

Conducted benefits audit, resulting in savings of $52,000, initiated flexible spending accounts as additional benefit offering to staff and served on city’s pension board.

Decreased worker’s compensation costs by 32%, resulting in development of safety and prevention programs.

Implemented HRIS increasing staff productivity and significantly improved human resources operations to include applicant tracking, leave and attendance, workers compensation, certifications/licensing, compensation, and performance management.

Improved visual and aesthetic appearance of city’s job board to simplify application process for internal and external applicants reducing time to fill vacant positions.

Developed city-wide web-based performance management process and administered training to senior management and staff.

Facilitated and collaborated with city’s police department in administering its first promotional process, awarding state certification from Georgia Association of Chiefs of Police.

Revised and updated city policies and procedures, employee handbook, and corrective discipline guidelines.

Managed labor relations function, including handling grievances, facilitating constructive dialogue, and maintaining positive relations amongst union representatives and management.

Delivered various training programs to staff, line managers, and senior management; developed city’s leadership management training program graduating 26 high potential staff and led initiative to acquire employee training facility.

STATE OF GEORGIA, TOLLWAY AUTHORITY, Atlanta, Georgia (Government)

General Administration Director, 11/2006-03/2008

Directed all programs and activities of the human resources, information technology, and accounting/finance departments of a new state agency in support of 150 employees. Provided strategic leadership in the establishment of the agency’s human resources department, to include workforce planning and development, talent acquisition and management, performance management, succession planning, organizational development, employee relations, compensation and benefits administration. Led information technology operations to include internal audit enterprise information technology systems, information architecture, and new technology transportation initiatives, i.e., toll operations. Led strategic direction for finance/accounting operations, including payroll, purchasing, accounts receivables and payables, contracts, and procurement.

Conducted audits of benefits programs, including health, 401k, and supplemental programs recordkeeping accuracy and compliance, resulting in a cost savings to the agency of $115,000.

Audited compensation data to include payroll deductions, resulting in savings of $28,000 over one year and developed auditing procedures to ensure accuracy in payroll process and cross-training of employees.

Developed training programs for management and employees, to include annual compliance training i.e., grievance process, progressive discipline policies and procedures, sexual harassment, diversity, safety, and ethics.

Established staffing and recruitment guidelines and procedures, developed agency’s career internship program, and developed and updated agency job descriptions.

Implemented performance management assessment tool to include 360 degree feedback and individual development plans.

Developed and implemented annual faithful service award program recognizing employees for years of service.

Developed accounting policies and procedures, prepared and provided senior management with weekly forecasts of operating results, prepared monthly financial statements and annual financial budget resulting in zero audit findings.

Directed operations strategy for information technology tolling infrastructure for the state’s only toll road; developed agency policies and operating procedures for agency and its staff.

ADDITIONAL EXPERIENCE

OGLETHORPE UNIVERSITY, Atlanta, Georgia Human Resources Director, 2004-2006 (Education)

HOME DEPOT, Atlanta, Georgia, Human Resources Manager, 2002-2004 (Retail)

EMORY UNIVERSITY & HOSPITAL SYSTEMS, Atlanta, Georgia, Human Resources Associate Generalist, 1996-2002 (Education)

AFFILIATIONS

Greater Orlando Society for Human Resources Management (GO SHRM)

DFW Healthcare & Human Resources Association (DFWHHRA), Past President (2015)

Society for Human Resources Management (SHRM)

COMPUTER SKILLS

Lawson, PeopleSoft, ADP Workforce Now, Datatel, KRONOS, AIMS, ADP Virtual Edge, EV4 Systems, Microsoft Office Suite, Lotus Notes

CERTIFICATIONS

Professional of Human Resources Certification (PHR) SHRM Certified Professional (SHRM-CP)

EDUCATION

Troy State University, Troy, AL, M.S., Human Resources Management

Clayton State University, Morrow, GA, B.S. Management

Contact this candidate